Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity.
As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that patients receive prompt, effective customer service.
By applying your healthcare administrative support experience, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.
As a Team Assistant, here is what you can expect:
What will you do?
- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies and equipment
- Process and assist in managing confidential patient records
- Enter, update and maintain a high volume of patient data in the electronic database
- Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
- Provide back-up support to other positions, as required
What must you have?
- A Grade 12 diploma (minimum)
- 2+ years’ related office experience
- Accurate keyboarding/data-entry skills
- Proficiency with database software, MS Word and Excel
- Excellent organizational skills and ability to work with minimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
- Excellent oral and written communication skills
What would give you the edge?
- A college diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of LHIN services
- Ability to speak French or another second language
Who we are
Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.
Through a dedicated team of 400+ employees, the Waterloo Wellington LHIN provides care to almost 39,000 patients each year, including more than 5,800 children. Our work ranges from providing information and referral services, to supporting transitions between hospital, adult day programs, long-term care, and respite or convalescent care.
All applications will be reviewed; however, only those selected for an interview will be contacted.
We are committed to a culture that values diversity and inclusion.
We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
Provide bi-lingual reception and administrative support for the WWLHIN Offices. Initial point of contact for enquiries from the public and other involved parties. Performs various general office duties as required.
- Greeting visitors and guests to the WWLHIN -Waterloo Office;
- Responding to and direct incoming phone calls and inquiries;
- Sorting and distributing daily mail, preparing outgoing correspondence;
- Providing administrative support to office staff as required;
- Maintaining office inventory (i.e., office supplies, forms and janitorial items);
- Other duties as required.
EDUCATION AND EXPERIENCE
- Successful completion of grade 12, plus an additional program of up to one year in duration (business administration, office administration, etc.)
- One to two years relevant administrative office experience.
- Proven experience with multi-line switchboard.
- Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills.
- Ability to communicate effectively in both oral and written formats, in French and English, with internal staff and external clients
- Ability to organize workload and prioritize work to meet deadlines, along with the ability to multi-task and respond to changing priorities, and to work independently.
- Oral and written fluency in French language required.
WWLHIN strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at firstname.lastname@example.org for assistance.
If you are interested in this position, please submit a cover letter in French, along with a detailed resume in both English and French, outlining how your skills, qualifications and experience meet the position requirements to Human Resources (e-mail: email@example.com). The interview will be in English and oral French will be assessed. We thank all applicants in advance; however, we will be communicating only with those selected for an interview.
*** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.
THE WATERLOO WELLINGTON LHIN IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY