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Posted Date 6 months ago(4/6/2021 9:27 PM)
Updated on December 10, 2020 Loooking for Team Assistants - Temporary Full Time and Full Time positions Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity. As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that clients receive prompt, effective customer service. By applying your healthcare administrative support experience, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen. What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential client records - Enter, update and maintain a high volume of client data in the electronic database - Answer a high volume of telephone inquiries from clients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required What must you have? - A college diploma or degree in the health or social services field, or equivalent experience - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficiency with database software, MS Word and Excel - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with clients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills   What would give you the edge? - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of LHIN services - Ability to speak French or another second language Who we are Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with clients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community. Located in the heart of Canada’s most multicultural city, the Toronto Central LHIN serves a unique, diverse population of 1.5 million residents, with many low-income and single-parent families. Our LHIN’s 600+ employees include a team of dedicated Care Coordinators working with 24 hospitals, 150 community-based service agencies, 37 long-term care homes, 22 service providers and 13 community health centres to meet client needs. All applications will be reviewed; however, only those selected for an interview will be contacted. We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
Job ID
2019-4465
Company
Home and Community Care Support Services Toronto Central
Job Location
Toronto,Ontario,Canada
Posted Date 2 weeks ago(9/10/2021 9:00 AM)
At the At the Home and Community Care Support Services Toronto Central, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to putting resources and attention toward improving the engagement, retention and promotion of the incredible talent we have. This is by ensuring our employment practices and processes are designed to prevent discrimination against our people who identify as being Black, Indigenous, visible minority, Francophone, 2SLGBTQ+ community, neurodiversity, disability status, or any other aspect, which makes them unique.     POSITION SUMMARY   Reporting to a Manager, Client Services, the Team Assistant provides administrative support to a number of Coordinators to ensure that clients receive prompt and effective customer service.  The Team Assistant provides a communications linkage between clients, Client Service Coordinators in the community, hospitals and service agencies.  The Team Assistant undertakes a number of administrative processes to prepare and maintain client information files and computer records.  The ability to work in a team environment and to communicate with clients, family, caregivers, service providers, co-workers, community agencies and health care team members is essential to the Team Assistant role and to the achievement of client service objectives.   WHAT WILL YOU DO? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential client records - Enter, update and maintain a high volume of client data in the electronic database - Answer a high volume of telephone inquiries from clients, families and service providers, and refer callers as appropriate - Provide back-up support to other positions, as required   QUALIFICATIONS - Two (2) years of relevant experience. - Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience - Exceptional client service skills - Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities - Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems. - Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations. - Demonstrated reliability, adaptability, flexibility and accountability - Computer literacy in a Windows environment is required, particularly Word and Excel. - Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups - Knowledge of medical terminology preferred - Ability to speak an additional language is an asset
Job ID
2021-4836
Company
Home and Community Care Support Services Toronto Central
Job Location
Toronto,Ontario,Canada
Posted Date 1 month ago(8/16/2021 3:52 PM)
At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.   POSITION SUMMARY   The incumbent will assess referred clients for eligibility in the Home and Community Care Support Services Toronto Central and assist ineligible clients in finding alternative sources of care.  Responsibilities include working with clients and their families/care givers to ensure that their needs are met through the development, co-ordination, and monitoring of comprehensive service plans, and act as the contact between clients and various community agencies and providers.   QUALIFICATIONS   - A nurse, physical therapist, occupational therapist, dietician or speech language pathologist currently licensed, registered or certified according to the requirements of the profession in the Province of Ontario; or a Social Worker with a MSW and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW); or be currently employed as a care co-ordinator. - A minimum of one (1) year relevant clinical or community health experience. - Excellent assessment skills and ability to make decisions with limited information is required. - Understands specific needs and challenges of the frail elderly. - Demonstrated excellent interpersonal, communication, decision-making skills, and high flexibility is required. - Ability to work independently and co-operatively in a busy multi-disciplinary situation. - Knowledge of community resources and situations that can be managed in the community. - Demonstrated understanding of all destinations and care options for clients – including supportive housing, LTC, convalescence, short stay etc. as a destination. - Ability to remain calm and de-escalate clients/caregivers presenting in the Emergency Department environment. - Knowledge of and experience working with culturally diverse groups is required.  - Additional language skills preferred. - Demonstrated computer literacy in a Windows environment is required - Physical/medicine expertise is preferred.
Job ID
2021-4838
Company
Home and Community Care Support Services Toronto Central
Job Location
Toronto,Ontario,Canada
Posted Date 4 months ago(6/2/2021 2:10 PM)
    JOB TITLE: Business Intelligence Specialist START DATE: July 2021 STATUS: Full Time, Permanent     REPORTS TO: Manager, Business Intelligence DEPARTMENT:  Decision Support LOCATION: Home and Community Care Support Services Toronto Central   At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.   POSITION SUMMARY: The Business Intelligence team works in partnership with Home and Community Care Support Services Toronto Central’s staff at all levels.  The team maintains in-depth knowledge of business operations, strategies and priorities to develop reporting tools that help enable quality decision making. Reporting to the Manager, Business Intelligence, the senior level requirements of the Business Intelligence Specialist will bridge the technical world with the needs of the business by acting as an internal consultant who can answer challenging questions using their data expertise and technical know-how. MAJOR RESPONSIBILITIES: - Think about issues from a business perspective with demonstrated ability to develop value added reports - Interpret and analyze customer needs into data requirements - Work with business leadership to provide analytical insight - Develop tools and processes to report on business performance - Develop interactive dashboard, reports, and analysis template   - Extract and manipulate data from multiple sources to conduct complex analyses - Provide end user training and support - Develop data models to support predictive analytics POSITION REQUIREMENTS: Education: - Bachelors degree (Masters degree preferred) in Computer Science, Mathematics, Statistics, Business or Health Administration, Engineering or related field Experience: - Minimum of 3 years of related experience - Solid knowledge of Business Intelligence concepts and tools, report development, data warehousing, data modeling and data mining - Strong knowledge of building reports using SQL Server Reporting Services (SSRS). Knowledge of SSIS and SSAS an asset. - Experience with MS Power BI, SharePoint and PerformancePoint - Ability to query data using SQL - Strong knowledge of MS Excel (Pivot Tables), MS Access and VBA - Advanced understanding of relational databases: Microsoft SQL Server, in particular. - Aptitude and Interest in the following would be considered an asset: Python, .NET Technology, XML/XSLT, JavaScript - Good written and oral communication skills - Previous experience working within healthcare an asset - Working knowledge of the following datasets preferred but not required: CHRIS, RM&R, RAI Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
Job ID
2021-4884
Company
Home and Community Care Support Services Toronto Central
Job Location
Toronto,Ontario,Canada
Posted Date 1 week ago(9/15/2021 9:28 AM)
JOB TITLE: Senior Administrative Assistant, Human Resources DURATION: Full Time, Permanent    REPORTS TO: Vice President, Human Resources and Communications DEPARTMENT:  Human Resources and Organizational Development LOCATION: Home and Community Care Support Services Toronto Central   POSITION SUMMARY: Responsible for providing high level administrative support to the Vice President, Human Resources and Communications and the Human Resources and Organizational Development (“HROD”) team when required.   MAJOR RESPONSIBILITIES: - Coordinates all administrative functions for the Office of the Vice President, Human Resources and Communications including: - Arranges meetings including invitations, prepares agenda packages, ensuring required meeting materials are developed and approved; occasional minute taking, location set up, catering requirements and video/teleconference support.  - Makes travel arrangements; maintains appointment schedules and calendars. - Develops and maintains electronic and hard copy file and records systems ensuring the highest level of confidentiality and security is maintained - Demonstrates a high degree of diplomacy and judgement in responding to requests for information - Supports the Vice President as the management representative in liaising with the bargaining agent(s), scheduling meetings, following up on actions items, collating documentation, conducting research, preparing draft materials, preparing for collective agreement negotiations. - Creates and manages work flow processes and project management support for the division. This includes reporting on quarterly and annual analytics related to attendance, recruitment, terminations, training. - Monitors action items arising from meetings ensuring completion by the appropriate individual. - May be required to provide coordination support for several Home and Community Care Support Services committees. - Reviews incoming materials to determine their disposition and initiate action required; follows up to resolve problems and ensure appropriate completion. Updates and advises the Vice President on progress, problems and issues and recommends action. Independently responds to letters and general correspondence of a routine nature. - Establishes / maintains effective working relationships with Home and Community Care Support Services teams, the Ministry of Health, Ontario Health, and other stakeholders - May assist other members of the HROD team and other departments as appropriate and requested. - Coordinates with other Administrative and Executive support staff to ensure all core support functions are cross-covered throughout the organization   KNOWLEDGE AND SKILLS:   Education: - Post-secondary education/training in a business or human resources specialization. Experience: - Senior professional human resources administrative experience preferably in a unionized environment - Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands. - Excellent judgment in setting priorities, identifying issues and determining action required.  - Adept at balancing major concurrent tasks and projects. - Good understanding of Home and Community Care Support Services strategic objectives and priorities - Excellent ability to see the big picture, anticipates problems, organize and coordinate appropriate responses. - Excellent interpersonal, oral communication and relationship management skills. - Excellent written skills and proven ability to develop clear, concise and comprehensive written reports. - Knowledge of significant provincial health-care priorities, initiative, and issues. - Knowledge of cyclical planning, review and reporting requirements. - Proficiency with Microsoft Office required - Knowledge of CRM and Sharepoint an asset - Excellent knowledge of Excel preferred.   All interested applicants must apply by September 22, 2021 before 11:59 pm.   We offer competitive salary and employee benefits, including pension contributions with HOOPP.   Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
Job ID
2021-5000
Company
Home and Community Care Support Services Toronto Central
Job Location
Toronto,Ontario,Canada
Posted Date 1 week ago(9/15/2021 11:35 AM)
At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.   POSITION SUMMARY   The Telehomecare Nurse will provide remote client monitoring, health coaching, and disease-specific education to clients with complex chronic diseases, including Chronic Obstructive Pulmonary Disease and Heart Failure. Working in collaboration with the client’s circle of care, the Telehomecare Nurse will focus on enabling the client to better manage his/her chronic disease through the support of monitoring and coaching. In addition, the Telehomecare Nurse will undertake comprehensive assessments of client needs, develop the service plan, and connect the client with other community resources as required.   Responsibilities include; - Obtaining informed client consent to participate in the Telehomecare Program - Collaborating with clients, families/care givers, service providers and other health care partners to complete comprehensive assessments and identify client needs - Developing, coordinating, monitoring and evaluating comprehensive service plans designed to meet client centred goals - Assisting clients in establishing chronic disease self-management goals, by coaching and monitoring through alert management using established clinical protocols and guidelines - Delivering client education using validated educational tools and resources and conducting regular health coaching sessions with clients - Monitoring and coaching a minimum of 60 clients remotely - Collaborating with Home and Community Care Coordinator, caregiver, hospital, interdisciplinary team, Primary Care Provider and other providers as required - Negotiating and advocating for clients as appropriate - Other duties as required                                                                                                                                                                                                                   QUALIFICATIONS - Registered Nurse in good standing with the College of Nurses of Ontario. - A minimum of two (2) years relevant clinical and community health experience. - Demonstrates strong knowledge base and previous experience working with patients with complex chronic diseases (e.g. CHF, COPD, and Diabetes). - Demonstrates knowledge of adult education, health coaching, patient self management and case management principles. - Demonstrates excellent interpersonal skills and ability to foster collaborative relationships, clients/ families and or community partners. - Demonstrates ability to work collaboratively with other professions/ disciplines in a team environment. - Demonstrates the ability to communicate effectively with clients and/or their families to ensure accurate and seamless information is conveyed and documented. - Demonstrates evidence of excellent problem solving, organizational, communication and critical thinking and listening skills. - Demonstrated ability to use technology and best practices to remotely monitor patients. - Ability to multi-task and work in a fast paced environment. - Safeguards confidentiality of verbal, written and electronic client information. - Knowledge of Home and Community Care Support Services priorities, policies, practices and service standards. - French language is an asset. - Ability to speak an additional language is an asset. - Basic proficiency with computerized information systems. - Must have a valid driver’s license and access to a vehicle.
Job ID
2021-5001
Company
Home and Community Care Support Services Toronto Central
Job Location
Toronto,Ontario,Canada