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Team Assistants, Full Time six (6) to nine (9) months Temporary Contracts
At the Toronto Central Local Health Integration Networks (LHIN), we are committed to the relentless pursuit of every option to deliver what is most important to each of our clients, and to supporting them to live the fullest and healthiest lives possible. At the same time, we foster an environment where we can unleash the potential of our people.
Full Time six (6) to nine (9) months Temporary Contract Team Assistantsposition are currently available for various teams at the Toronto Central Local Health Integration Network.
POSITION SUMMARY
Reporting to the Manager, Client Services, the Team Assistant will provide courteous, knowledgeable and prompt first contact for clients and callers to the organization. Responsibilities include responding to inbound information calls, inputting client referrals into the electronic form while the client is on the line, making outbound calls where necessary, providing appropriate resolution of the client’s concerns, providing information regarding Placement Services, and linking clients to other agencies, if the Toronto Central Local Health Integration Network does not provide services.
QUALIFICATIONS
- Two (2) years of relevant experience.
- Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience.
- Must be fluent in English (Oral and Written).
- Exceptional client service skills
- Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities.
- Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems.
- Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations.
- Demonstrated reliability, adaptability, flexibility and accountability.
- Computer literacy in a Windows environment is required, particularly Word and Excel.
- Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups
- Knowledge of medical terminology preferred
- Ability to speak an additional language is an asset
- AIRS certification is an asset
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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TELEHOMECARE NURSE (RN)- Registered Nurse
One (1) Full-Time Telehomecare Nurse position is currently available in the Telehomecare team at the Toronto Central Community Care Access Centre.
POSITION SUMMARY
The Telehomecare Nurse will provide remote client monitoring, health coaching, and disease-specific education to clients with complex chronic diseases, including Chronic Obstructive Pulmonary Disease and Heart Failure. Working in collaboration with the client’s circle of care, the Telehomecare Nurse will focus on enabling the client to better manage his/her chronic disease through the support of monitoring and coaching. In addition, the Telehomecare Nurse will undertake comprehensive assessments of client needs, develop the service plan, and connect the client with other community resources as required.
Responsibilities include:
- Obtaining informed client consent to participate in the Telehomecare Program
- Working with clients, their families/care givers, service providers and other health care partners to complete comprehensive assessments and identify client needs
- Developing, coordinating, monitoring and evaluating comprehensive service plans designed to meet client centred goals
- Assisting clients in establishing self-management goals, monitoring clients and responding to alerts using established clinical protocols and guidelines
- Delivering client education using validated educational tools and resources and conducting regular health coaching sessions with clients
- Remotely monitoring a minimum of 80 clients
- Coordinating care with the care coordinator, caregiver, hospital, interdisciplinary team, Primary Care Provider and other providers when required
- Negotiating and advocating for clients as required
- Following Toronto Central CCAC guidelines, authorizing all services, supplies, and equipment necessary to achieve the service plan goals
- May oversee students in accordance with the College of Nurses of Ontario
- May mentor and/or assist new hires to become proficient with client service processes within Toronto Central CCAC
- May drive to and from service delivery locations and community meetings
SALARY RANGE
Telehomecare Nurse $67,736.71 - $79,085.36 per annum
QUALIFICATIONS
- Registered Nurse in good standing with the College of Nurses of Ontario
- A minimum of two (2) years relevant clinical and community health experience
- Strong knowledge base and previous experience working with patients with complex chronic diseases (e.g. CHF, COPD, and Diabetes)
- Adult education, health coaching, patient self management and case management skills
- Demonstrated excellent interpersonal, decision-making skills, and high flexibility is required
- Ability to work independently and co-operatively in a busy multi-disciplinary situation
- Strong critical thinking and problem solving skills
- Effective communication and listening skills
- Demonstrated ability to use technology and best practices to remotely monitor patients
- Demonstrated ability to work as a member of the Telehomecare team
- Ability to multi-task and work in a fast paced environment
- In-depth knowledge of home health care and other community resources in the LHIN
- Demonstrated care coordination, assessment, and interviewing skills
- Good understanding of the roles of other health care professionals affiliated with the Toronto Central CCAC Knowledge of funding agencies available to support Toronto Central CCAC clients
- A car and valid driver's licence is required. The successful candidate would have to provide proof that s/he has a valid driver's licence upon being hired
- Demonstrated computer literacy in a Windows environment is required as laptop usage during home and community visits is an essential part of the job
- Knowledge of and experience working with culturally diverse groups; candidate must have an interest in working with individuals with chronic conditions
- Ability to speak an additional language is an asset
Most Community Care Access Centres of Ontario are governed by the requirements of the French Language Services Act. We provide services in French and encourage applications from French-speaking candidates.
Toronto Central CCAC is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Care Coordinators, Home & Community Care
Central Local Health Integration Network (LHIN)
Temporary Full time & Regular Part time Opportunities Available
Initial Locations: Newmarket Site & Sheppard Site
Central Local Health Integration Network (LHIN). Formerly known as Central Community Care Access Centre (CCAC), Central LHIN is a proud recipient of a Gold Quality Healthcare Workplace Award for 2015, and one of the GTA’s Top Employers for 2017.
The Central LHIN seeks Care Coordinators for our Access, Hospital & Community Teams.
If you are a Registered Nurse (RN and/or B.Sc.N.), Occupational Therapist, Physiotherapist, Speech Language Pathologist, or Certified Social Worker (MSW) in Ontario, we'd like you to become part of our team.
As a Care Coordinator, you will work with your patients in the role of a system navigator to assist them in achieving their optimal health, independence and dignity. Drawing on your knowledge of health and social services, you will assess your patients and helps them to navigate through the complexities of the health care environment.
As a Care Coordinator, you will:
- Be involved in the assessment, problem-solving, decision-making, service planning and coordinating, and monitoring of their progress.
- Facilitate every step of your patients' health care experience, linking them with the right information and helping them understand and manage their short- and long-term health care goals.
- Demonstrate mutual respect to all LHIN staff, clients and stakeholders.
ESSENTIAL QUALIFICATIONS
As a Care Coordinator, you must meet the following requirements:
- A minimum of 2 years' relevant experience as a licensed Nurse (RN/BScN), Physiotherapist(PT), Occupational Therapist, Speech-Language Pathologist(SLP), Social Worker (MSW).
- Membership in good standing with a regulatory body in Ontario.
- Excellent interpersonal, communication, decision-making and assessment skills.
- Ability to work independently and co-operatively in a busy multidisciplinary situation.
- Demonstrated computer literacy to facilitate the use of automated assessment tools.
- A valid driver's licence and access to a vehicle.
- Completed Health Exam Record.
- Ability to wear a protective mask, as required.
ASSETS
- Experience working with diverse, multicultural client groups (including homeless, acquired brain injury (ABI) and pediatrics).
- Bilingualism (English/French) considered an asset.
Local Health Integration Networks (LHINs) get people the care they need in their homes and communities across the province. Caring for more than 637,000 people annually, LHINs work with families to help determine the right care and health supports to keep people at home for as long as possible. Learn more about our Care Coordinator, Nursing and other opportunities at www.LHINjobs.ca or submit a resume to HumanResources-YR@lhins.on.ca.
Central LHIN is committed to a culture that valuesdiversity and inclusion
Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have any special requirements during the recruitment process, please advise Human Resources. The Central LHIN is governed by the requirements of the French Language Services Act and therefore encourages applications from bilingual candidates.
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Team Assistant
Bring your healthcare administrative support experience to this casual role as a Team Assistant for the Central LHIN
Reporting to the Supervisor, Home & Community Care, the TEAM ASSISTANT will provide support for the assigned team in their daily activities to facilitate efficient and effective service delivery to our patients.
Responsibilities include:
• Process new referrals, orders for services, supplies and equipment
• Process and assist with management of confidential records for clients on admission and until discharge
• Enter, update and maintain high volume of client data into electronic database
• Provide administrative support services for case managers
• Answer high volume of telephone inquiries from clients, families and service providers; refer callers to Case Managers and/or other appropriate individuals
• Maintain client information database
• Provide back-up support to other positions as assigned
• Provide switchboard relief as required
• Perform other duties as assigned.
ESSENTIAL QUALIFICATIONS
- Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma.
- 2 years’ related experience. Experience in a healthcare environment would be a definite asset.
- Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar.
- Excellent organization and prioritization skills to ensure data is entered accurately.
- Ability to work independently and accurately in the presence of frequent interruptions.
- Maintain confidentiality, exercise good judgement and discretion.
- Ability to manage frequent changes within a team environment.
- Regular attendance at work is required.
ASSETS
• Familiarity with medical terminology, office administrative procedures/concepts and knowledge of LHIN services would be an asset
• Bilingualism (English/French) considered an asset.
• Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with client databases or other applications used by the LHIN is an asset.
HOW TO APPLY
If you are seeking a chance to be part of team that’s truly making a difference in the lives of others, please apply on-line. All applications will be reviewed.
The Central LHIN is governed by the requirements of the French Language Services Act and therefore encourages applications from French speaking candidates.
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JOB TITLE: Manager, Home and Community Care
START DATE: February 2018
DURATION: Full Time, Permanent
REPORTS TO: Director, Home and Community Care
DEPARTMENT: Home and Community Care
LOCATION: Toronto Central LHIN
POSITION SUMMARY
Reporting to the Director, Home and Community Care, this position is responsible for overseeing the ongoing management, planning and evaluation of case management and long-term care placement coordination within an assigned area for the Toronto Central Local Health Integration Network (TC LHIN). Working with a sub-region team and community services partners, the incumbent will ensure that quality client-focused services are delivered.
An excellent communicator and problem solver, the Manager, Home and Community Care is accountable for the quality and fiscal management of delivery of client services, and the position will also directly manage staff providing such services.
MAJOR RESPONSIBILITIES:
- Leads a team of operations professionals and staff in delivering coordinated quality community health care and facilitate access to long term care.
- Coaches and assists staff with complex client situations.
- Monitors and manages the budget, including analyzing results and recommending adjustments.
- Participates in researching, integrating and promoting leading client services delivery models in one or more specialty client program areas for the Toronto Central LHIN, in order to achieve established objectives and targets
- Implements best practice measures to serve Long Term Care facilities, Community Resource groups, physicians, and nursing and rehabilitation services.
- Builds and maintains relationships with health and social service agencies and external service providers.
- Participates as a leader in change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve service delivery.
- Interprets and implements organizational policy, union contracts, and any applicable legislation as required.
- Day-to-day management and development of Home and Community Care staff.
- Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.
KNOWLEDGE AND SKILLS:
Education and Experience:
- Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health. May also have a background and graduate degree in social services, or an MBA (or equivalent).
- Regulated Health Professional preferred.
- Three to five years experience managing in a multi-disciplinary, culturally diverse health care environment.
- Knowledge of direct care/case management and/ or operational models used in community health care organizations
- Good knowledge of community resources (e.g., services and programs), and roles of health care professionals and understanding of issues and priorities within health care
- In-depth understanding of the Toronto Central LHIN’s priorities and related Home and Community Care priorities and plans
- Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.)
- A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care.
- Demonstrated skills in organization and time management.
- Superior oral and written communication skills.
- Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills.
- In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CARE, TRCCD, Portal, PointClick, Metro PCS, RAI, etc.)
- Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.)
- Bilingual (French and English) oral and written communications skills are an asset.
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please send apply online at www.lhinjobs.ca
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Care Coordinator
Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, social worker (MSW), or registered dietitian looking for a different kind of practice environment? You’re looking in the right place.
As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.
Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.
What will you do?
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
- Link patients with service providers
- Coordinate and monitor care plan delivery
- Establish a helping relationship with patients and their families
- Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
What must you have?
- Membership, in good standing, with the applicable regulatory body:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Services Workers
- College of Dietitians of Ontario
- 2+ years of recent experience in community health or a related field
- Knowledge of the health care delivery system and community resources
- Excellent interpersonal, communication, assessment and decision-making skills
- Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- A valid driver’s licence and access to a reliable vehicle
- Ability to use a computer in a Windows environment
What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Ability to speak French or another second language
Who we are
Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.
Located in the heart of Canada’s most multicultural city, the Toronto Central LHIN serves a unique, diverse population of 1.5 million residents, with many low-income and single-parent families. Our LHIN’s 600+ employees include a team of dedicated Care Coordinators working with 24 hospitals, 150 community-based service agencies, 37 long-term care homes, 22 service providers and 13 community health centres to meet client needs.
All applications will be reviewed; however, only those selected for an interview will be contacted.
We are committed to a culture that values diversity and inclusion.
We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Reporting to the Director, Quality and Risk, the Quality Improvement Advisor’s role is to foster a culture of quality improvement along with systems and processes that embed patient experience, patient safety, risk and quality improvement in the organization’s strategy and operations. The mandate extends beyond organizational boundaries to contribute to a high performing health system for the residents of the Mississauga Halton region.
The Quality Improvement Advisor combines leadership ability, technical skills and statistical knowledge with the ability to work effectively in teams and in collaboration with colleagues across the health care system. As a key member of the department, the Quality Improvement Advisor is responsible for the effective application and evolution of continuous quality improvement approaches, methods and tools in the Mississauga Halton LHIN.
Competition Number: FY1718-154
Start Date: Immediately
Reports to: Director, Quality and Risk
Department: Quality and Risk
Category: Permanent Full-time
Primary Office Location: Etobicoke
DUTIES & RESPONSIBILITIES
Quality Improvement / Continuous Improvement
- Advances the continuous improvement of program, organizational and system quality by leading and contributing to quality improvement (QI) projects.
- Increases the capability and capacity for QI in the LHIN organization and across the region.
- Strategically contributes to the identification of organizational improvement priorities based on understanding of core processes, performance against targets, and risk trends.
- Advises and influences the design of Mississauga Halton LHIN’s quality improvement and risk framework and introduces and implements the framework and associated principles, methodology and tools to team members and the organization.
- Leads the Mississauga Halton LHIN’s Accreditation process and the home and community care quality improvement plan (QIP) required by the Ministry of Health and Long-Term Care.
- Mentors and works with the Quality and Risk Consultants in the application of applicable tools for quality improvement e.g. Lean/Six Sigma principles, methodology, and tools.
- Coaches project teams and leaders on the application of QI to foster and sustain a culture of quality improvement
- Leads complex continuous improvement projects that cross multiple departments, functions and may include health system partners, in collaboration with project sponsors in support of organizational priorities.
- Facilitates meetings such as kaizen events, value stream mapping exercises and communicates/synthesizes results and findings to the project team(s)
- Assists in defining evaluation metrics and data collection methodology at the project and program level and participates in the conducting of project and program evaluations
- Assures the improvement activities are documented and reported within the organization and externally as appropriate
- Works with decision support and the Manager of Quality and Risk, to facilitate data collection and reporting for QI initiatives as well as data mining for improvement opportunities.
Leadership
- Exemplifies behaviours, actions and attitudes that are consistent with Mississauga Halton LHIN’s vision, mission and values.
- Participates in the development and successful implementation of the department’s annual business plan
- Reviews, assesses and/or recommends policy and programs that best meet the needs of the department
- Provides advice on departmental issues and challenges to both senior management and/or LHIN employees
- Provides leadership to designated work groups, programs and/or committees
Relationship Management
- Extensive relationship building and stakeholder management with LHIN internal staff at all levels from front-line staff to executive team, health service providers (HSPs), service provider organizations (SPOs), care community clinical leads and Directors of Integrated Care, Health Quality Ontario and other LHINs.
- Represents the Mississauga Halton LHIN in conferences and meetings
- Employs consensus building skills to ensure the most beneficial outcomes to the department
- Collaborates with stakeholders in the implementation of department plans and programs
- Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective services are provided
- Demonstrates sensitivity and political acuity in all interactions
- Ensures ethnic, spiritual, linguistic, familial and cultural differences are respected
QUALIFICATIONS
Education, Training & Experience
- University degree in health care or business administration (or equivalent combination of education and experience); a Master’s Degree is an asset.
- Quality Improvement training from the Institute for Healthcare Improvement (IHI), IDEAS, Master’s Degree in QI or other equivalent is required; Black Belt certification in LEAN and/or Six Sigma, or equivalent is an asset.
- Five to seven years’ experience in QI with a minimum of two years’ experience in a management role
- Regulated Health Care Professional deemed an asset.
- Experience working in the health care environment preferred
- Experience in front line facilitation and coaching of interdisciplinary teams
- Leadership role on QI teams using formal quality improvement methodology and tools such as Model for Improvement (IHI), value stream analysis, documented PDSA cycles, control charts, measurement for QI, spread and sustainability techniques.
- Use of a range of knowledge exchange methods such as communities of practice, workshops, on line collaborative spaces, newsletters
- Patient engagement strategies and developing approaches to improve the patient experience
- Proven ability to establish and maintain strong internal and external relationships
- Demonstrated knowledge of the broader health care system, including acute care sector, primary care, home and community care, and community agencies
Skills and Attributes
- Adept in the use of MS office applications including Visio and Microsoft Project along with expert knowledge of Excel.
- Strong analytical and problem solving skills including statistical analysis
- Knowledge of the use of statistical software applications such as SPSS or Minitab.
- Comfortable accessing databases and manipulating data
- Self-directed with an ability to organize, plan, prioritize and multi-task
- Demonstrated experience and skill in building relationships and in managing a diverse group of stakeholders
- In-depth knowledge of health care system stakeholders
- Demonstrated leadership, planning and communication skills.
- Excellent written communication skills
- Ability to resolve conflicts within a multi-organizational environment.
- Strong facilitation, negotiation and conflict management resolution skills
- Ability to coach and mentor others, excellent training and presentation skills
To apply for this vacancy please submit a resume with covering letter referencing FY1718-154 via the following link www.lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca. Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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We are amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The Mississauga Halton Local Health Integration Network (LHIN) is pivotal in this process. Entrusted through our provincial mandate to plan, fund, integrate and deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the stewardship of approximately $1.6 billion of public funds allocated to our health service providers and the delivery of high quality home and community care.
If you would like to make a fundamental difference, we invite you to bring your passion and knowledge to the Mississauga Halton LHIN. Join our dynamic team transforming the local health care system.
We are currently recruiting a Planner, Sub-Region Planning and Integration
Competition #: FY1819-131
Date Posted: September 20, 2018
Date Closed: Until Filled
Portfolio: Health System Strategy, Integration and Planning
Team: Sub-Region Planning and Integration
Reports to: Manager, Sub-Region Planning & Integration
Category: Permanent Full-time
Locations of Assignment: Mississauga Office, 2655 North Sheridan Way
POSITION SUMMARY
Reporting to the Manager, Sub-Region Planning & Integration, the Planner, Sub-Region Planning & Integration is responsible for supporting the planning, development, and implementation of sub-region and locally integrated planning in accordance with the Mississauga Halton LHIN health equity mandate and philosophy of patient-centered care.
DUTIES & RESPONSIBILITIES
- Supports the development and implementation of local planning with a focus on integration, coordination, service innovation and quality improvement at the sub-region/care community level in alignment with provincial and regional strategies.
- Partners and works closely with Clinical, Home and Community Care and Regional Programs portfolios and system partners to ensure alignment and linkages across sub-regions, regional programming and local planning.
- Supports and/or leads initiatives that ensure home and community care and primary care integration within care communities so that patients and families experience a cohesive system of care, and providers understand how their roles connect within the system.
- Ensures health equity and patient/family engagement lens guides health system and sub-region/care community planning and development.
- Facilitates engagement with health system providers, partners and local communities, including cross-sector partnerships outside traditional healthcare services (i.e. social determinants of health) in order to achieve key local deliverables.
- Works closely with decision support to understand datasets and analyze sub-regional health care system resources and performance to identify gaps and opportunities, initiating action to address provincial strategic priorities.
- Maintains awareness of current issues in the health care system related to the Integrated Health Service Plan strategic priorities and key result areas with a particular emphasis on sub-region/care community issues related to the implementation of change initiatives.
- Works collaboratively with key stakeholders and community partners to build local capacity and improve the system of care for patients with complex needs in Mississauga Halton region, expanding lessons learned for the purposes of population health planning and integrated planning and care delivery within specified neighbourhoods and care communities.
- Liaises with Health Quality Ontario and Ministry of Health, and Pan-LHIN leads for meetings, mandatory reporting, communities of practice and specific business cycle requirements for Health Links.
- Collaborates with communications and engagement team, and Health System Planning, Integration and Development Team to ensure alignment across sub-regions/region, and to integrate and align key messages and communication strategy in support of shared goals.
Other Related Activities
- Leads key provincial, regional and/or sub-region/care community initiatives with cross-functional teams, including tests of change and evaluation plans.
- Creates and controls all project management artifacts needed to effectively strategize, plan and execute regional and local initiatives.
- Develops, with key internal and external stakeholders and partners, the project work plan, monitors and controls the project plan.
- Supports the work of local steering committees and regional tables; facilitates team collaboration and drives work accordingly.
- Plans for and supports the implementation of business changes, plans, incentives and metrics needed for successful project implementation.
- Identifies, manages and gains approval of changes to the project definition and plan as needed; manages and resolves issues as they arise.
- Ensures that proper reviews and approvals are obtained for project documents, milestones and deliverables.
- Demonstrates hands-on management approach to ensure successful delivery of projects on time and within budget.
QUALIFICATIONS
Education, Training & Experience
- University degree in Social Sciences, Planning; Health Care, Business Administration or related field; a Master’s degree is an asset (or equivalent combination of education and experience);
- Project Management Professional (PMP) designation an asset
- Five (5) to seven (7) years of experience at mid-senior levels at a social service, health care or related organization
- Experience and understanding of health equity and patient/family engagement, and patient-centred care
- Experience working with government and non-government funded organizations and understanding of LHIN’s mandate and their role in the broader system
- Exceptional project management skills to effectively lead a project team to achieve critical project milestones using a formal project management approach
- Demonstrated knowledge, experience and success in applying quality improvement methodologies is highly desirable
- Strong understanding of Mississauga Halton region, the health care system and community sector across the continuum of care, including social determinants of health
- Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum
- Excellent negotiation, conflict resolution and consensus building skills
- Demonstrated ability to build and sustain excellent partner relationships and enable voluntary collaboration
To apply for this vacancy please submit a resume with covering letter referencing FY1819-131 via the following link www.lhinjobs.caor visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca.
Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted. To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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JOB TITLE: HROD Business Partner
START DATE: October 2018
STATUS: Full Time, Permanent
REPORTS TO: Manager, Human Resources
DEPARTMENT: Human Resources and Corporate Administration
LOCATION: Toronto Central LHIN
POSITION SUMMARY:
At the Toronto Central Local Health Integration Network (LHIN), we are committed to the relentless pursuit of every option to deliver what is most important to each of our clients, and to supporting them to live the fullest and healthiest lives possible. At the same time, we foster an environment where we can unleash the potential of our people.
Reporting to the Manager, Human Resources, the HROD Business Partner is responsible for providing a full range of Human Resources leadership for an assigned client group. The position provides HROD expertise, knowledge, and consultation to front line managers in addressing all matters related to people. Using knowledge and techniques in the areas of employee relations, recruitment, attendance management, performance management and organizational development, the HROD Business Partner contributes significantly to the organization’s business objectives.
MAJOR RESPONSIBILITIES:
Liaising with line managers and employees on a day-to-day basis, the HROD BP provides support and counsel on a broad variety of HROD issues, including but not limited to:
Occupational Health and Safety
- Ensures compliance with the Occupational Health and Safety Act of Ontario including providing support to the reporting and WSIB claims processes.
- Assists in the return to work process working closely with the OHN, the manager, and the employee to finalize return to work plans, including modified plans.
Employee/Labour Relations
- Provides support for employee/labour relations issues, including internal dispute resolution, policy/procedure interpretation, Collective Agreement interpretation, counselling and actively participating in the handling of complaints and grievances, etc.
- Maintain awareness of, and communicate as necessary, relevant provincial employment and labour legislation; monitor for compliance with applicable legislation.
Recruitment
- Assists with the recruitment function, including requisition processing, job postings, applicant tracking, interviews, employment offers, onboarding [orientation], etc. Also responsible for providing advice and guidance and assisting with special work arrangements (e.g., job sharing, modified work arrangements, etc.)
- Partners with the Client Services Managers in conducting employment interviews and obtains necessary details to ensure the quality and capabilities of candidates referred for employment.
Organizational Development/Training & Development
- Coaches managers in effective employee performance management, alignment and engagement of employees in the delivery of business unit goals and overall talent management.
- Act as a change agent in the creation of a workplace culture, employee empowerment, accountability, continuous improvement, and ongoing learning.
- Proactively manage the identification and resolution of team-related issues
POSITION REQUIREMENTS:
Education:
- University Degree, relevant program of studies in Human Resources Management or recognized equivalent work experience
- CHRP or CHRL designation or working towards such, is preferred
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Experience:
- Minimum of two (2) years’ experience in a generalist Human Resources capacity or other relevant work experience
- Significant experience in HROD in a unionized environment
- Expert knowledge of employment and labour legislation
- Knowledge of organizational development and change management theories and practices
- Demonstrated proficiency in problem solving skills
- Demonstrated excellent communication (oral and written), interpersonal, facilitation and organizational skills with superior conflict resolution
- Strong presentation skills and analytical skills, ability to perform tasks with minimal supervision, ability to work with all levels of management, proven ability to successfully manage organizational change, creative forward thinker
- Demonstrated ability to exercise tact and sound professional judgment when responding to matters concerning sensitive personal information
- Knowledge of HR tools and systems available to support HR reporting and employee information (e.g. HRIS, MS Office Suite, Workopolis, etc.)
- Certification in health and safety would be an asset
- English/ French bilingual would be an asset
Interested applicants are encourage to apply online at www.lhinjobs.ca
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
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Central LHIN
Risk Management Specialist
PURPOSE STATEMENT/ JOB SUMMARY
Reporting to the Manager, Risk Management and Patient Safety, this position is an organizational resource for risk management and patient safety issues
MAIN ACTIVITIES
Act as a resource/consultant for Central LHIN staff related to risk management and patient safety issues
- Provide risk management advice and support for high risk situations, complex cases and risk-related issues
- Respond to urgent issues relating to risk management and patient safety matters consulting with appropriate stakeholders as required
- Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters
- Liaise with external organizations as necessary (OPGT, HIROC)
- Promote a culture of safety and risk awareness across the organization
Support the Manager, Risk Management and Patient Safety and contribute to the development and revision of risk management tools and resources, such as the patient safety plan; emergency preparedness efforts; infection prevention and control as assigned
- Promote and support use of the Ethical Framework across the organization;
- Participate in incident reviews, root cause analysis and failure mode effects analysis, as required;
- Support policy and procedure developments related to patient safety, risk management and infection prevention and control;
- Contribute to department planning and participate in ongoing educational opportunities to remain current on risk management and patient safety issues;
- Provide education and support on risk management, patient safety and infection prevention and control;
- Participate on specific internal/ external projects, working groups and initiatives as assigned;
- Support processes for legal claims
EDUCATION & EXPERIENCE
Educational Background:
Required: Undergraduate degree
Risk Management Certificate/program completion
Preferred: Master’s Degree
Certification in Infection Control
Regulated Health Professional
1-3 years risk management, patient safety
- Good understanding of legislative framework (e.g. Home Care and Community Services Act, Health Care Consent Act, Substitute Decisions Act, PHIPA )
- Previous experience in quality and risk management projects and initiatives.
- Good knowledge of patient services practices in Home and Community Care
- Good knowledge of the health care system and service delivery models used in the community.
- Good understanding of project management processes and techniques.
- Familiar with emergency preparedness, incident management, and pandemic planning in Ontario
- High level of computer literacy and ability for presentations.
This position is located at the Central LHIN headquarters in Markham, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca. Please apply online.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
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Central LHIN
Human Resources Information Systems (HRIS) Specialist
PRIMARY PURPOSE:
Works closely with the Human Resources team and management to develop and support people analytics, with a focus on data analysis and insights. This position will be responsible for developing data models used to predict Central LHIN’s future operating environment and organizational capabilities needed in the future (3-5 years out).
KEY ACCOUNTABILITIES:
- Gather and connect information to improve HR metrics and link projects and programs across the organization
- Cultivate relationships with the HR team as well as with key stakeholders and managers in the organization
- Synthesizes and analyzes data, information and evidence in order to draw meaningful conclusions
- Lead analysis, research and documentation of HR metrics, annual cycle processes and general demographic data
- Deliver a model to ensure metrics and analytics are regularly reviewed and communicated as appropriate
- Develop monthly reports to VP HR in advance of executive reviews
- Participate in strategic projects as needed – i.e., compensation review analytics
- Management and maintenance of all HR and associated databases
- Partner with the technology team to build systems infrastructure required to collect and interface with HR data, offer actionable analysis and reporting to managers and senior leadership, and interface with HR and other business functions to service their data needs
- Review, develop and implement all HRIS reports
- Provides comparison data between the Central LHIN and other LHIN’s
POSITION REQUIREMENTS:
- A Bachelor’s degree or equivalent experience is required
- Minimum 5+ years of experience with HR Analytics
- Knowledge of workforce planning principles, trends and best practices
- Conduct analyses, interpreting information and validating accuracy and relevancy
- Assist Managers and Directors create a strategic plan, taking in to consideration a variety of factors such as recruitment, retention, and budget
- Strong analytical and problem solving skills
- Good understanding of HR and IT
- Strong project management skills – must be able to set project schedules, manage tasks, influence others without authority and mitigate project risks
- Ability to facilitate project planning meetings to articulate key components and deliverables with high level audiences
- Effectively and successfully navigate in a fast-paced organization with ability to prioritize work requests from multiple sources and be able to set and meet deadlines
- Exceptional Excel, SharePoint and database management skills
This position is located at the Central LHIN headquarters in Markham, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca. Please apply online.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
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The Mississauga Halton Local Health Integration Network (LHIN), are amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The Mississauga Halton Local Health Integration Network (LHIN) is pivotal in this process. Entrusted through our provincial mandate to plan, fund, integrate and deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the stewardship of approximately $1.6 billion of public funds allocated to our health service providers and the delivery of high quality home and community care.
If you would like to make a fundamental difference, we invite you to bring your passion and knowledge to the Mississauga Halton LHIN. Join our dynamic team transforming the local health care system.
We are currently recruiting for a Care Coordinator (FUTURE VACANCY)
If you are a Registered Nurse, an Occupational Therapist, a Physiotherapist, a Speech-Language Pathologist or a Certified Social Worker in Ontario, we would like you to become part of our team.
Care Coordinators may work in a variety of settings to plan and coordinate care – the community, a local hospital or one of our offices.
Please note that all EXTERNAL hires must be available to attend a mandatory six (6) weeks full-time paid orientation. Dates of when the Orientation will be discuss during the recruitment process.
POSITION OUTLINE
Responsible for assessing, planning, coordinating, implementing and reviewing patients’ needs and services provided by the LHIN following Ministry of Health legislation and LHIN policies and procedures. Responsible for providing information to patients as well as referring them to alternate community resources.
QUALIFICATIONS
- A registered health or social work professional including: registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker.
- A member in good standing with their applicable regulatory body below:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Services Workers
- A University degree preferred. An equivalent combination of education and experience may be considered.
- Minimum two years recent experience in community health or a related field. If social worker, medical social work experience required.
- Knowledge of community resources
- Computer literacy and keyboarding skills required
- Valid driver’s license and access to a reliable motor vehicle
- Insurance that includes driving for business purposes and minimum liability of $1,000,000.
- Ability to communicate in French or other languages an asset.
ASSETS
• For some positions, previous experience working with client groups, including, but not limited to: multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, paediatrics
• For some positions, the ability to speak a second language
WHO WE ARE
Each year, over 600,000 people count on the Local Health Integration Network (LHINs) of Ontario as their single point of access for community services. At the heart of our success is a highly skilled group of 3,500 Care Coordinators who play a pivotal role in helping our clients navigate the complexities of the health care system.
Employees at the Mississauga Halton LHIN enjoy a competitive compensation package which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization including ongoing internal learning opportunities, formal training events and conferences.
HOW TO LEARN MORE AND APPLY
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please APPLY ONLINE. All applications will be reviewed. Applications received on-line are monitored regularly and will be processed quickly. Applications using other means (fax: 416 626 1821) require manual review and will be processed within 30 days. Please note that this fax number is only to be used for recruitment purposes.
The Mississauga Halton LHIN is committed to accommodating people with Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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Central LHIN
Project Manager
POSITION SUMMARY
Reporting to the Senior Manager, Quality and Project Management, this position is responsible for supporting Central LHIN’s strategic and business goals by leading key strategic and organizational projects. The successful candidate will be working closely with various stakeholders to lead, coordinate, and support multiple projects by providing end-to-end project management responsibilities. This includes managing all aspects of the project life cycle phases: initiation, planning, execution, monitoring and controlling and closeout, using the appropriate project management practices and methodologies.
This role will require some travelling across the LHIN and other locations such as partner/ stakeholder office sites.
PRIMARY RESPONSIBILITIES
Leads, Implements and Evaluates Organizational Strategic Projects
- Provides leadership and direction in the development, implementation and evaluation of selected strategic projects
- Completes project plans defining project scope, work breakdown structure, assumptions, risks, goals, deliverables and financial resources
- Establishes project team and governance necessary to support the implementation and sustainability of the project
- Communicates and ensures active engagement of Project Sponsor, Project Lead and team members throughout all project phases
- Ensures outcomes of project; aligns and moves strategic goals and business goals towards targets
- Measures and reports project progress: records information regarding project outcomes including activity completion dates, milestone completion, status of the deliverables, the quality of the deliverables, project risks and mitigation plans, costs, schedule progress and updates
- In collaboration with Project Lead, manages changes in project scope, identifies potential risks, and devises/executes contingency plans, as required
- Determines project specific reporting requirements based on needs of project team and sponsor and supports completion of mandatory organizational reporting
- Empowers project team thinking from current state to a variety of possibilities in the future integrating with organizational direction, vision and strategies
- Incorporates LEAN principles and concepts into project planning and implementation
- In collaboration with the Project Lead, the Project Manager supports organizational change within the project environment and develops innovative and creative methods to achieve results-orientated outcomes
- Identify and apply key metrics for prioritizing projects
Knowledge Management
- Collaborates and builds capacity for project management across the organization
- Utilizes project management theory and technology to support implementation of projects
Relationship Management
- Establishes and sustains effective working relationships with all levels of staff
- Seeks to understand and engage patients and caregivers perspective whenever possible
- Manages and mitigates conflict to optimize project performance and accomplish project objectives successfully
- Sets and continually manages project expectations with team members and other stakeholders
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QUALIFICATIONS
- Four year undergraduate degree or equivalent in a relevant field
- +5 years of project management experience preferable in a healthcare environment or equivalent (or equivalent combination of education and experience)
- Certified Project Management Professional (PMP)
- Certification in a Quality Improvement methodology preferred
- Certification in Change Management preferred
- Exceptional project management skills to effectively lead a project team to achieve project milestones and goals using a formal project management approach
- Advanced negotiation and conflict resolution skills to ensure positive outcomes for quality client service delivery when dealing with LHIN staff, hospital staff, service providers, community partners and cross ministry programs
- Ability to fact-find using a variety of methods such as interviews, research, reports, best practice guidelines and face-to-face meetings
- Ability to identify and respond professionally to high risk, complex situations in order to mitigate risk to the patient, staff and organization
- Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Good knowledge of budget planning, resource allocation, financial monitoring and reporting
- Strong understanding of the health care system and community sector across the continuum of care
- Demonstrated ability to leverage understanding of power and influence tactics appropriately
- Strong facilitation and presentation skills
- Exceptional ability to comfortably and effectively communicate across all levels of the organization matching styles with the needs of the audience with clarity, impact and utilizing a variety of media
- Proficiency in Microsoft Project and/or other project planning software and in Microsoft Office applications (e.g. Word, Excel, Power Point, etc.)
This position is located at the Central LHIN headquarters in Markham, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca. Please apply online.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
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JOB TITLE: Manager, Operations Support, Home and Community Care
START DATE: November 2018
STATUS: Full Time, Permanent
REPORTS TO: Director, Home and Community Care
DEPARTMENT: Home and Community Care
LOCATION: Toronto Central LHIN
POSITION SUMMARY
Reporting to the Director, Homecare Operations, this position is responsible for overseeing key business functions to support client care; including providing subject matter expertise for core business systems, centralized support functions, and equipment and supply ordering.
Working with internal client service teams, the incumbent will ensure that efficient and effective operational processes support client care and system transitions. This position also serves as a key liaison with HSSOntario, for all business activities related to CHRIS implementation and support. As a member of the Operations team, the Manager will assist the Director in providing portfolio-wide support for performance management, operational reporting, and process improvement.
An excellent communicator and problem solver, the Manager, Operations Support is accountable for the quality and fiscal management of services delivered by the team, and the position will also directly manage staff providing such services.
MAJOR RESPONSIBILITIES:
- Leads a team of staff supporting core business systems for Home and Community Care, including CHRIS, RM&R and AcuteNet. Works closely with the IT team to align business and technical support functions.
- Leads release management activity for new releases and enhancements to Home and Community Care business systems, including coordinating business user testing, identification of training needs, user communications, and oversight of release project plans.
- Participates in provincial working groups with HSSOntario, and serves as single point of contact for CHRIS (and other Home and Community Care systems) release planning and testing.
- Manages Equipment and Supply team and ordering processes for the organization, including operational support for formulary updates, coordination with Professional Practice and Formulary Management Committee, and reporting on trends in utilization to support planning and decision-making.
- Supports centralized business processes to support client care, including managing non-urgent Service Provider Organization calls, reporting on missed and cancelled visits, and addressing billing issues.
- Provides support to portfolio-wide activities including operational reporting and performance management, LEAN process improvement, and data investigations with Decision Support.
- Develops and implements best practice measures to support collaboration between Toronto Central LHIN client services, hospitals, Long Term Care facilities, Community Resource groups, physicians, and nursing and rehabilitation services.
- Participates as a leader in change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve service delivery.
- Interprets and implements organizational policy, union contracts, and any applicable legislation as required.
- Day-to-day management and development of Home and Community Care staff.
- Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.
KNOWLEDGE AND SKILLS:
Education:
Education:
- Graduate degree in health administration. May also have a background and graduate degree in social services, or an MBA (or equivalent).
- Regulated Health Professional is an asset.
- LEAN and/or Project Management training and credentials are an asset.
Experience:
- Three to five years’ experience managing in a multi-disciplinary, culturally diverse health care environment.
- Knowledge of direct care/case management and/ or operational models used in community health care organizations.
- In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CHRIS, RM&R, AcuteNet, thehealthline.ca, etc.)
- Demonstrated experience with quality/process improvement, performance management, and leveraging data and technology to support home care operations.
- Good knowledge of community resources (e.g., services and programs), and roles of health care professionals and understanding of issues and priorities within health care.
- In-depth understanding of the Toronto Central LHIN’s priorities and related Home and Community Care priorities and plans.
- Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.)
- A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care.
- Demonstrated skills in organization and time management.
- Superior oral and written communication skills.
- Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills.
- Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.)
- Bilingual (French and English) oral and written communications skills are an asset.
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
Interested individuals are more than welcome to apply online at www.lhinjobs.ca
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Central LHIN
Senior Human Resources Business Partner, Labour Relations
POSITION SUMMARY
The Senior HR Business Partner is responsible for the management of specific Human Resources functions and services within the Central LHIN. Reporting to the Director, Human Resources, the Senior Business Partner will provide effective Human Resources services to support the organization’s strategic initiatives. The primary areas of responsibility will include labour relations, scheduling and implementation of human resources best practices to build and retain an engaged workforce, and build capacity at the frontline and leadership levels.
The Senior HR Business Partner will also provide human resources advice and guidance to client managers on a broad range of HR related issues and policies, while addressing day-to-day employee issues within their assigned client group. The Senior HR Business Partner also informs and works collaboratively with HR subject matter experts on innovative solutions to issues.
PRIMARY RESPONSIBILITIES
- Provide Human Resources advice and guidance to client managers to address day-to-day issues and interpret legal, regulatory, union and operational requirements
- Develops, implements and communicates Human Resources policies, programs and procedures consistent with business plan objectives, employment legislation and best practice.
- Set appropriate standards for Human Resources service delivery and monitor/evaluate the performance of Human Resources processes/services, seek ongoing improvements
- Provide support to managers on the implementation of their business plans
- Synthesizes information from a variety of sources to prepare and distribute management information reports and responses to issues and questions raised at more senior levels of the Central LHIN
- Provide employee and labour relations guidance to line managers to address employee behavior and performance issues using problem solving and dispute resolution strategies, Central LHIN policies, procedures, and sound judgement that help resolve problems quickly
- Prepare for and assist with the grievance process up to and including arbitration
- Prepare for and participate in Collective Bargaining
- Conduct both straightforward and complex workplace investigations with respect to such issues as harassment, human rights code violations and employment complaints and recommend options for resolving issues
- Meet with managers/directors to gather, collect, and discuss information related to employee grievances and/or complaints (eg. Termination of employment, harassment, health and safety concerns, workplace safety and insurance benefits, etc.)
- Development of HR policies, procedures and programs
- Prepare reports, education and presentations related to key workplace relations issues to support organizational continuous learningEnsure legislative compliance (employment standards, health and safety, human rights, etc)
- Participate on or lead specific Human Resources projects, focus groups and internal committees
- Manage the full recruitment process life-cycle and talent pipeline for non-unionized staff
QUALIFICATIONS
- Baccalaureate Degree in Human Resources, Labour or Industrial Relations
- Certified Human Resources Professional (CHRP)
- Current Human Resources Professional Association (HRPA) membership in good standing
- A minimum of seven (7) years of relevant experience in the Healthcare or Public sector
- Exceptional analytical and information seeking skills that contribute to effective decision making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
- Ability to work with a diverse group of leaders and stakeholders with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives
- Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
- Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment
- Exceptional interpersonal, facilitation and negotiation skills
- Knowledge and ability to facilitate meetings, conduct effective briefings and presentations with stakeholders who reflect the full range of diverse objectives
This position is located at the Central LHIN headquarters in Markham, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca. Please apply online.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
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JOB TITLE: Senior Administrative Assistant, Human Resources
START DATE: December 2018
STATUS: Full Time, Permanent
REPORTS TO: Vice President, Human Resources and Corporate Administration
DEPARTMENT: Human Resources and Corporate Administration
LOCATION: Toronto Central LHIN
POSITION SUMMARY
Responsible for providing high level administrative support to the Vice President Human Resources and Corporate Administration (the “VP”) and team when required. With a general awareness of human resources, this role is an integral member of the broader Human Resources and Organizational Development team contributing to programs and services of those teams as well as supporting the Vice President with special projects.
MAJOR RESPONSIBILITIES:
- Coordinate all administrative functions for the Office of the VP, including: Arranges meetings, all the materials and set up required for meetings. As well, all follow up on any action items noted at such meetings.
- Develop and maintain electronic and hard copy file and records systems ensuring the highest level of confidentiality and security is maintained.
- Demonstrate a high degree of diplomacy, sensitivity and judgement in responding to inquiries and requests for support from the VP or departments within the division.
- Support the VP, as the management representative for the organization, in liaising with the bargaining agent, scheduling meetings, collating documentation, preparing draft materials, preparing for collective agreement negotiations.
- Independently manages key work flow processes and projects support for the Division including, but not limited to; Updating the organizational charts on quarterly basis, Organizing and reporting on the Operating Plan for the division in support of the broader Human Resources Strategy and Oversight and coordination of the review and updating of divisional policies
- Establish and maintain effective working relationships with LHIN teams, Ministry, and other stakeholders.
- Review incoming materials to determine their disposition and initiate action required; follow up to resolve problems and ensure appropriate completion. Update and advise the VP on progress, problems and issues. Independently responds to letters and general correspondence of a routine nature.
- Ensure employee time and attendance records are submitted weekly, including vacation and sick time.
- Assist other members of the LHIN as appropriate and requested.
- Coordinate with other Administrative and Executive support staff to ensure all core support functions are cross-covered throughout the organization.
KNOWLEDGE AND SKILLS:
Education:
- Post-secondary education/training in a business or human resources specialization.
Experience:
- Senior professional administrative experience, preferably in a unionized environment.
- Familiarity with human resources and organizational development practices
- Demonstrated ability to work with highly confidential and sensitive information
- Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands.
- Excellent judgment in setting priorities, identifying issues and determining action required.
- Adept at balancing major concurrent tasks and projects.
- Good understanding of LHIN strategic objectives and priorities.
- Excellent ability to see the big picture, anticipates problems, organize and coordinate appropriate responses.
- Excellent interpersonal, oral communication and relationship management skills.
- Excellent written skills and proven ability to develop clear, concise and comprehensive written reports.
- Knowledge of significant provincial health-care priorities, initiative, and issues.
- Knowledge of cyclical planning, review and reporting requirements.
- Proficiency with Microsoft Office and PowerPoint
- Familiarity with SharePoint an asset.
- Excellent knowledge of Excel preferred.
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Reporting to the Director of Finance, the Senior Accountant is responsible for financial planning, reporting, and monitoring of the CW LHIN. The Senior Accountant role, partners with the peer role within the Finance team to oversee the day to day financial operations of the CW LHIN. This role is accountable for financial management through preparing and analysing monthly internal financial statements, developing forecasts, and quarterly Ministry of Health and Long Term Care reports. As part of the CW LHIN organization, this position collaborates on the development of the annual budgeting process, monitoring and dissemination of monthly financial reports, summarizes financial impacts and risks and assists with the annual audit. The position is the lead for budgeting and reporting systems and supervises the Financial Accountant.
QUALIFICATIONS:
- Bachelor’s Degree in Commerce or Business Administration (Accounting and/or Finance major is preferred)
- Completion of CPA designation or working towards a Chartered Professional Accountant (CPA) designation.
- Minimum five years of relevant work experience.
- Previous supervisory experience.
- Knowledge of GAAP (Generally Accepted Accounting Principles).
- Strong knowledge of Ministry of Health Information Standards in Canadian Health Organizations (MIS).
- Familiarity or experience with Ministry of Health (MOH) and Local Health Integration Network (LHIN) report submissions.
- Experience in internal auditing, internal controls, accounting and reporting software.
- Excellent analytical skills and strong spreadsheet skills.
- Knowledge of LHIN services.
- Proficiency with Windows-based software (Excel, Word and Great Plains).
- Exposure to accounting, data controls and working in a controlled environment would be considered assets.
- Strong aptitude for detail work and accuracy.
- Bilingualism (English/French) would be an asset.
Who We Are:
A mosaic of geographic and cultural diversity and home to over 922,000 local residents, the Central West LHIN plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, LHINs are also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.
Employees at the Central West LHIN enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.
How to Apply:
If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca/.
We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.
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Central LHIN
Manager, Home and Community Care
JOB SUMMARY:
Reporting to the Director, Access Centre, you will be responsible for the day-to-day supervision of Access Centre staff and the occasional supervision of other Office Team staff. Your functions will include monitoring and responding to service information as well as producing, analyzing and communicating system information for stakeholders. You will also have the opportunity to participate in, and lead, projects aimed at improving processes.
As a Manager, Home and Community Care, you can expect to:
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Supervise delivery of coordinated, quality community health care,disbursement of community information and the ordering of medical supplies and equipment
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Implement and maintain service standards, monitor and review statistics and indicators; monitor service levels to ensure effective resource allocation
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Participate in the delivery of one or more specialty patient programs
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Identify critical service delivery issues and refine services for the patient population as needed
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Participate in the development, and manage, the implementation and evaluation of new service delivery issues
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Ensure patient services are provided in accordance with LHIN policies, relevant legislation and professional disciplines
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Manage complex, difficult patient issues and complaints not handled in a routine manner
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Provide on call support to patient services after hours and on weekends
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Establish and maintain effective relationships with service providers in the area to deliver quality patient care
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Represent the LHIN on multi-disciplinary committees and community agency working groups
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Participate in events to promote LHIN objectives, activities, programs and services
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Work effectively with superiors and colleagues to deliver effective and efficient patient service delivery
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Supervise a team of staffin delivering quality patient care from the Access Centre
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Act as a key resource to all LHIN staff and managers regarding the Access Centre
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Provide advice and guidance to subordinate staff in managing difficult or unusual cases
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Meet with staff to identify program needs and develop input to fiscal and operational planning
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Engage staff in discussions of change initiatives
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Ensure that safe, high quality healthcare and/ or services are always patient centered, driven by information and organized for safety
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Participate in safety and quality information gathering and analysis
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Lead changes and ensure improvements are identified from the collection of data and implement and put into practice
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Understand expectations around the quality and safety framework and lead safety and quality initiatives
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Ensure that healthcare staff respect and respond to patient choices, needs and values.
SKILLS & QUALIFICATIONS
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Degree in health related profession or equivalent experience
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Current registration with the appropriate regulating college
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Significantexperience in diverse and unionized community health care environments
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Working knowledge of community resources and roles of health care professionals
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Good knowledge of LHIN priorities, policies, practices and service standards
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Good knowledge and understanding of legislation governing health care activities
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Knowledge of direct care/care coordination models used in community health care organizations
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Strong knowledge of Access Centre business processes and operating systems.
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Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective action as required
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Effective communications skills to establish and maintain wide range of contacts within the organization as well as external partners
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Experience with facilitating/presenting to large groups
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Strong collaboration skills to participate on projects and committees with colleagues across the LHIN or with local community agencies.
This position is located at the Central LHIN headquarters in Markham, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca. Please apply online.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
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Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.
As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.
Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.
We are currently hiring for Permanent Part Time Care Coordinator (0.5 FTE) for our Home and Community Team - Community & Hospital – North West Mississauga
Please note - All new hires must attend a MANDATORY six (6) weeks full-time orientation session starting March 21, 2019.
What will you do?
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
- Link patients with service providers
- Coordinate and monitor care plan delivery
- Establish a helping relationship with patients and their families
- Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
What must you have?
- A registered health or social work professional including: registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker
- Membership, in good standing, with the applicable regulatory body:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Service Workers
- 2+ years of recent experience in community health or a related field
- Knowledge of the health care delivery system and community resources
- Excellent interpersonal, communication, assessment and decision-making skills
- Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- A valid driver’s licence and access to a reliable vehicle
- Ability to use a computer in a Windows environment
What would give you the edge?
- A University degree preferred (or an equivalent combination of education and experience may be considered)
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Ability to speak French or another second language
Who we are
Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.
This is a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The Mississauga Halton LHIN is pivotal in this process. Entrusted with planning, funding, integrating and delivering health care across our region, we are finding better ways to provide high-quality services to the 1.2 million people that call our region home.
All applications will be reviewed; however, only those selected for an interview will be contacted.
We are committed to a culture that values diversity and inclusion.
We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Central LHIN
Manager, Home and Community Care
Reporting to the Director, Home and Community Care, Hospitals, you will be responsible for the day-to-day coordination and delivery of all patient services within your assigned hospital –Reactivation Care Centre (RCC) Finch & Church site– as LHIN patient’s transition from hospital care into the community. As Manager of Home and Community Care, Hospitals, you will lead the delivery of patient discharges to the most appropriate discharge destination, work with the hospitals and LHINs who have patients designated Alternate Level of Care (ALC) with a focus to engage with community resources and exhaust all options in transitioning patients to the community e.g., their own homes, group homes or long term care homes (LTCHs), and the linking to alternative resources within the community.
Due to the broad scope of this role, you must be prepared to travel within the Central LHIN, and occasionally outside the LHIN, to meet with service providers or resolve complex patient issues, all of which may require driving.
As Manager of Home and Community Care, Hospitals, you can expect to:
- Manage the delivery of coordinated, quality community health care and LTC placement services
- Lead and coordinate the delivery of one or more specialty patient programs for the LHIN
- Implement and maintain service standards, monitor and review referral statistics and indicators, and monitor service levels to ensure effective resource allocation
- Identify critical service delivery issues and, as needed, refine services for the patient population
- Participate in developing new services, manage their implementation, and manage the evaluation of new service delivery issues
- Ensure that patient services are provided in accordance with LHIN policies, relevant legislation, and professional disciplines
- Manage complex or difficult patient issues and complaints requiring non-routine resolution
- Establish and maintain effective relationships with all LHIN internal stakeholders; hospital personnel, service providers, non-contracted service providers and LTCHs to ensure the delivery of quality patient care; and professional organizations in designated specialty functions to ensure that quality of care is current
- Represent the LHIN on hospital-focused multidisciplinary committees, community agency working groups, and LHIN-initiated committees
- Participate in events to promote LHIN objectives, activities, programs and services
- Work with superiors and colleagues to ensure effective, efficient patient service delivery
- Manage a team of staff in delivering quality patient care within Humber River Hospital, advising and guiding direct reports in managing difficult or unusual cases
- Act as a key resource to all LHIN staff and managers regarding designated specialty program(s)
- Meet with staff to identify program needs, and engage staff in discussions of change initiatives
- Develop input to fiscal and operational planning (e.g., HR requirements)
- Represent the LHIN in, and keep the Director informed of/involved in, operations-related hospital discussions regarding issues and change initiatives, and attend Joint Discharge Operations and other relevant meetings
- Ensure that 'safe, high-quality health care and services are always patient-centered, driven by information and organized for safety
- Participate in safety and quality information gathering and analysis, as well as lead, implement and put into practice resulting changes and improvement
- Ensure that health care staff respect and respond to, patient choices, needs and values.
Skills & Qualifications:
- Undergraduate degree in a related Health Care discipline, preferably at the master’s level, with current registration in an appropriate Professional College or discipline.
- Significant experience in diverse and unionized community health care environments
- Working knowledge of community resources and roles of health care professionals
- Experience working in hospitals
- Good knowledge of LHIN priorities, policies, practices, service and documentation standards
- Good understanding of legislation governing health care activities
- Knowledge of direct care/care coordination models used in community health care organizations
- Specialized knowledge regarding specialty program(s) assigned, in particular a good knowledge of clinical issues in order to respond to specific patient challenges
- Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective action as required
- Experience in scheduling staff to meet service levels, to ensure that LHIN hospital hours are staffed appropriately to meet the ongoing hospital requirements
- Ability to document information in various formats (email, patient records, minutes, reports)
- At least 1 year of supervisory, professional practice, project management or related experience
- Effective communication skills to establish and maintain a wide range of contacts with professional and organizations within the hospital and community
- Strong collaboration skills to participate on projects and committees with colleagues across the LHIN, hospitals, LTCHs and local community agencies
- Ability to deliver information effectively in a variety of settings, from one-on-one to presentations
- Ability to keep direct reports informed of key issues and changes that may affect them
- Good negotiation and conflict resolution skills to ensure positive outcomes for quality patient service delivery when dealing with hospital staff, patients, families, LTCHs, service providers and non-contracted service providers.
There may be requirement for occasional travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca. Please apply online.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
