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Team Assistants, Full Time six (6) to nine (9) months Temporary Contracts
At the Toronto Central Local Health Integration Networks (LHIN), we are committed to the relentless pursuit of every option to deliver what is most important to each of our clients, and to supporting them to live the fullest and healthiest lives possible. At the same time, we foster an environment where we can unleash the potential of our people.
Full Time six (6) to nine (9) months Temporary Contract Team Assistantsposition are currently available for various teams at the Toronto Central Local Health Integration Network.
POSITION SUMMARY
Reporting to the Manager, Client Services, the Team Assistant will provide courteous, knowledgeable and prompt first contact for clients and callers to the organization. Responsibilities include responding to inbound information calls, inputting client referrals into the electronic form while the client is on the line, making outbound calls where necessary, providing appropriate resolution of the client’s concerns, providing information regarding Placement Services, and linking clients to other agencies, if the Toronto Central Local Health Integration Network does not provide services.
QUALIFICATIONS
- Two (2) years of relevant experience.
- Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience.
- Must be fluent in English (Oral and Written).
- Exceptional client service skills
- Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities.
- Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems.
- Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations.
- Demonstrated reliability, adaptability, flexibility and accountability.
- Computer literacy in a Windows environment is required, particularly Word and Excel.
- Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups
- Knowledge of medical terminology preferred
- Ability to speak an additional language is an asset
- AIRS certification is an asset
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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TELEHOMECARE NURSE (RN)- Registered Nurse
One (1) Full-Time Telehomecare Nurse position is currently available in the Telehomecare team at the Toronto Central Community Care Access Centre.
POSITION SUMMARY
The Telehomecare Nurse will provide remote client monitoring, health coaching, and disease-specific education to clients with complex chronic diseases, including Chronic Obstructive Pulmonary Disease and Heart Failure. Working in collaboration with the client’s circle of care, the Telehomecare Nurse will focus on enabling the client to better manage his/her chronic disease through the support of monitoring and coaching. In addition, the Telehomecare Nurse will undertake comprehensive assessments of client needs, develop the service plan, and connect the client with other community resources as required.
Responsibilities include:
- Obtaining informed client consent to participate in the Telehomecare Program
- Working with clients, their families/care givers, service providers and other health care partners to complete comprehensive assessments and identify client needs
- Developing, coordinating, monitoring and evaluating comprehensive service plans designed to meet client centred goals
- Assisting clients in establishing self-management goals, monitoring clients and responding to alerts using established clinical protocols and guidelines
- Delivering client education using validated educational tools and resources and conducting regular health coaching sessions with clients
- Remotely monitoring a minimum of 80 clients
- Coordinating care with the care coordinator, caregiver, hospital, interdisciplinary team, Primary Care Provider and other providers when required
- Negotiating and advocating for clients as required
- Following Toronto Central CCAC guidelines, authorizing all services, supplies, and equipment necessary to achieve the service plan goals
- May oversee students in accordance with the College of Nurses of Ontario
- May mentor and/or assist new hires to become proficient with client service processes within Toronto Central CCAC
- May drive to and from service delivery locations and community meetings
SALARY RANGE
Telehomecare Nurse $67,736.71 - $79,085.36 per annum
QUALIFICATIONS
- Registered Nurse in good standing with the College of Nurses of Ontario
- A minimum of two (2) years relevant clinical and community health experience
- Strong knowledge base and previous experience working with patients with complex chronic diseases (e.g. CHF, COPD, and Diabetes)
- Adult education, health coaching, patient self management and case management skills
- Demonstrated excellent interpersonal, decision-making skills, and high flexibility is required
- Ability to work independently and co-operatively in a busy multi-disciplinary situation
- Strong critical thinking and problem solving skills
- Effective communication and listening skills
- Demonstrated ability to use technology and best practices to remotely monitor patients
- Demonstrated ability to work as a member of the Telehomecare team
- Ability to multi-task and work in a fast paced environment
- In-depth knowledge of home health care and other community resources in the LHIN
- Demonstrated care coordination, assessment, and interviewing skills
- Good understanding of the roles of other health care professionals affiliated with the Toronto Central CCAC Knowledge of funding agencies available to support Toronto Central CCAC clients
- A car and valid driver's licence is required. The successful candidate would have to provide proof that s/he has a valid driver's licence upon being hired
- Demonstrated computer literacy in a Windows environment is required as laptop usage during home and community visits is an essential part of the job
- Knowledge of and experience working with culturally diverse groups; candidate must have an interest in working with individuals with chronic conditions
- Ability to speak an additional language is an asset
Most Community Care Access Centres of Ontario are governed by the requirements of the French Language Services Act. We provide services in French and encourage applications from French-speaking candidates.
Toronto Central CCAC is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Care Coordinators, Home & Community Care
Central Local Health Integration Network (LHIN)
Temporary Full time & Regular Part time Opportunities Available
Initial Locations: Newmarket Site & Sheppard Site
Central Local Health Integration Network (LHIN). Formerly known as Central Community Care Access Centre (CCAC), Central LHIN is a proud recipient of a Gold Quality Healthcare Workplace Award for 2015, and one of the GTA’s Top Employers for 2017.
The Central LHIN seeks Care Coordinators for our Access, Hospital & Community Teams.
If you are a Registered Nurse (RN and/or B.Sc.N.), Occupational Therapist, Physiotherapist, Speech Language Pathologist, or Certified Social Worker (MSW) in Ontario, we'd like you to become part of our team.
As a Care Coordinator, you will work with your patients in the role of a system navigator to assist them in achieving their optimal health, independence and dignity. Drawing on your knowledge of health and social services, you will assess your patients and helps them to navigate through the complexities of the health care environment.
As a Care Coordinator, you will:
- Be involved in the assessment, problem-solving, decision-making, service planning and coordinating, and monitoring of their progress.
- Facilitate every step of your patients' health care experience, linking them with the right information and helping them understand and manage their short- and long-term health care goals.
- Demonstrate mutual respect to all LHIN staff, clients and stakeholders.
ESSENTIAL QUALIFICATIONS
As a Care Coordinator, you must meet the following requirements:
- A minimum of 2 years' relevant experience as a licensed Nurse (RN/BScN), Physiotherapist(PT), Occupational Therapist, Speech-Language Pathologist(SLP), Social Worker (MSW).
- Membership in good standing with a regulatory body in Ontario.
- Excellent interpersonal, communication, decision-making and assessment skills.
- Ability to work independently and co-operatively in a busy multidisciplinary situation.
- Demonstrated computer literacy to facilitate the use of automated assessment tools.
- A valid driver's licence and access to a vehicle.
- Completed Health Exam Record.
- Ability to wear a protective mask, as required.
ASSETS
- Experience working with diverse, multicultural client groups (including homeless, acquired brain injury (ABI) and pediatrics).
- Bilingualism (English/French) considered an asset.
Local Health Integration Networks (LHINs) get people the care they need in their homes and communities across the province. Caring for more than 637,000 people annually, LHINs work with families to help determine the right care and health supports to keep people at home for as long as possible. Learn more about our Care Coordinator, Nursing and other opportunities at www.LHINjobs.ca or submit a resume to HumanResources-YR@lhins.on.ca.
Central LHIN is committed to a culture that valuesdiversity and inclusion
Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have any special requirements during the recruitment process, please advise Human Resources. The Central LHIN is governed by the requirements of the French Language Services Act and therefore encourages applications from bilingual candidates.
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Team Assistant
Bring your healthcare administrative support experience to this casual role as a Team Assistant for the Central LHIN
Reporting to the Supervisor, Home & Community Care, the TEAM ASSISTANT will provide support for the assigned team in their daily activities to facilitate efficient and effective service delivery to our patients.
Responsibilities include:
• Process new referrals, orders for services, supplies and equipment
• Process and assist with management of confidential records for clients on admission and until discharge
• Enter, update and maintain high volume of client data into electronic database
• Provide administrative support services for case managers
• Answer high volume of telephone inquiries from clients, families and service providers; refer callers to Case Managers and/or other appropriate individuals
• Maintain client information database
• Provide back-up support to other positions as assigned
• Provide switchboard relief as required
• Perform other duties as assigned.
ESSENTIAL QUALIFICATIONS
- Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma.
- 2 years’ related experience. Experience in a healthcare environment would be a definite asset.
- Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar.
- Excellent organization and prioritization skills to ensure data is entered accurately.
- Ability to work independently and accurately in the presence of frequent interruptions.
- Maintain confidentiality, exercise good judgement and discretion.
- Ability to manage frequent changes within a team environment.
- Regular attendance at work is required.
ASSETS
• Familiarity with medical terminology, office administrative procedures/concepts and knowledge of LHIN services would be an asset
• Bilingualism (English/French) considered an asset.
• Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with client databases or other applications used by the LHIN is an asset.
HOW TO APPLY
If you are seeking a chance to be part of team that’s truly making a difference in the lives of others, please apply on-line. All applications will be reviewed.
The Central LHIN is governed by the requirements of the French Language Services Act and therefore encourages applications from French speaking candidates.
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**Talent Pool – Various future temporary, part-time and full-time opportunities in community, hospital and Initial Care Team.
Care Coordinator
If you are a Registered Nurse, an Occupational Therapist, a Physiotherapist, a Speech-Language Pathologist or a Certified Social Worker in Ontario, we would like you to become part of our team. As a Care Coordinator, you will act as a liaison between your clients and the various health care providers they need to achieve optimal health, independence and dignity. Drawing on your knowledge of health services, and working from a laptop computer, you will conduct face-to-face or telephone assessments and help your clients navigate through the complexities of the health care environment. This will involve explaining relevant services, and coordinating and monitoring their implementation. You will be there to facilitate every step of your clients’ health care experience, linking them with the right information and helping them understand and manage their short- and long-term health care goals. As a Care Coordinator, you will enjoy freedom and flexibility, but, most of all, you will get to see the results of your efforts – every step of the way.
Care Coordinators may work in a variety of settings to plan and coordinate care – the community, a local hospital or one of our offices.
ESSENTIAL QUALIFICATIONS
- At least 1 year of relevant experience as a Registered Nurse (BScN or diploma), a Physiotherapist, an Occupational Therapist, a Speech-Language Pathologist or a Social Worker (MSW)
- Membership in good standing with a regulatory body in Ontario
- Excellent interpersonal, communication, decision-making and assessment skills
- Ability to work independently and co-operatively in a busy, multidisciplinary situation
- Computer literacy in a Windows environment
- Community-based positions also require a valid driver’s licence and full access to a reliable vehicle for home visits
ASSETS
- For some positions, previous experience working with client groups, including, but not limited to: multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, paediatrics
- For some positions, the ability to speak a second language
WHO WE ARE
A mosaic of geographic and cultural diversity and home to over 922,000 local residents, the Central West LHIN plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, LHINs are also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.
Employees at the Central West LHIN enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.
HOW TO LEARN MORE AND APPLY
If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca. You may also send your resume to Human Resources at cwcareers@lhins.on.ca.
We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.
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**Talent Pool – Various future temporary, part-time and full-time opportunities in community, hospital and Initial Care Team.
Team Assistant
Bring your healthcare administrative support experience to this role as a Team Assistant for the Central West Local Health Integration Network (LHIN).
Reporting to the Manager – Home and Community Care, the TEAM ASSISTANT will provide support for the assigned team in their daily activities to facilitate efficient and effective service delivery to our clients.
Responsibilities include:
- Process new referrals, orders for services, supplies and equipment
- Process and assist with management of confidential records for clients on admission and until discharge
- Enter, update and maintain high volume of client data into electronic database
- Provide administrative support services for case managers
- Answer high volume of telephone inquiries from clients, families and service providers; refer callers to Case Managers and/or other appropriate individuals
- Maintain client information database
- Provide back-up support to other positions as assigned
- Provide switchboard relief as required
- Perform other duties as assigned.
LOCATION: Brampton, Ontario
ESSENTIAL QUALIFICATIONS
- Minimum Secondary School Graduate
- Minimum two years office experience
- Advanced keyboarding skills
- Proficiency with database software, Microsoft Word and Excel
- Excellent organizational skills and ability to work with minimal supervision
- Advanced multitasking skills with ability to meet production and service standards
- Very good interpersonal skills including the ability to function as a part of a team and interact with different cultures with tact and diplomacy
- Very good communications skills, both oral and written
ASSETS
- Familiarity with medical terminology, office administrative procedures/concepts and knowledge of LHIN services would be an asset
- French language is an asset
Who We Are:
A mosaic of geographic and cultural diversity and home to over 922,000 local residents, the Central West LHIN plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, LHINs are also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.
Employees at the Central West LHIN enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.
How to Apply:
If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca/.
We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.
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Care Coordinator
If you are a Registered Nurse, an Occupational Therapist, a Physiotherapist, a Speech-Language Pathologist or a Certified Social Worker in Ontario, we would like you to become part of our team.
Care Coordinators may work in a variety of settings to plan and coordinate care – the community, a local hospital or one of our offices.
We are currently hiring for anticipated numerous Temporary FULL-TIME and Permanent Part Time Care Coordinator vacancies in our Home and Community Team for our Community & Hospital – South West Mississauga and North West Mississauga Teams.
Please note that all external Care Coordinator new hires must be able to attend a MANDATORY six (6) week full-time orientation session starting AUGUST 20, 2018.
POSITION OUTLINE
Responsible for assessing, planning, coordinating, implementing and reviewing patients’ needs and services provided by the LHIN following Ministry of Health legislation and LHIN policies and procedures. Responsible for providing information to patients as well as referring them to alternate community resources.
QUALIFICATIONS
A registered health or social work professional including:registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker.
A member in good standing with their applicable regulatory body below:
College of Nurses of Ontario
College of Physiotherapists of Ontario
College of Occupational Therapists of Ontario
College of Audiologists and Speech Language Pathologists of Ontario
Ontario College of Social Workers and Social Services Workers
A University degree preferred. An equivalent combination of education and experience may be considered.
Minimum two years recent experience in community health or a related field. If social worker, medical social work experience required.
Knowledge of community resources
Computer literacy and keyboarding skills required
Valid driver’s license and access to a reliable motor vehicle
Insurance that includes driving for business purposes and minimum liability of $1,000,000.
Ability to communicate in French or other languages an asset.
ASSETS
• For some positions, previous experience working with client groups, including, but not limited to: multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, paediatrics
• For some positions, the ability to speak a second language
WHO WE ARE
Each year, over 600,000 people count on the Local Health Integration Network (LHINs) of Ontario as their single point of access for community services. At the heart of our success is a highly skilled group of 3,500 Care Coordinators who play a pivotal role in helping our clients navigate the complexities of the health care system.
Employees at the Mississauga Halton LHIN enjoy a competitive compensation package which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization including ongoing internal learning opportunities, formal training events and conferences.
HOW TO LEARN MORE AND APPLY
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please APPLY ONLINE. All applications will be reviewed. Applications received on-line are monitored regularly and will be processed quickly. Applications using other means (fax: 416 626 1821) require manual review and will be processed within 30 days. Please note that this fax number is only to be used for recruitment purposes.
The Mississauga Halton LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements please advise Human Resources during the recruitment process.
Most LHIN Centres of Ontario are governed by the requirements of the French Language Services Act. We provide services in French and encourage applications from French-speaking candidates.
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JOB TITLE: Manager, Home and Community Care
START DATE: February 2018
DURATION: Full Time, Permanent
REPORTS TO: Director, Home and Community Care
DEPARTMENT: Home and Community Care
LOCATION: Toronto Central LHIN
POSITION SUMMARY
Reporting to the Director, Home and Community Care, this position is responsible for overseeing the ongoing management, planning and evaluation of case management and long-term care placement coordination within an assigned area for the Toronto Central Local Health Integration Network (TC LHIN). Working with a sub-region team and community services partners, the incumbent will ensure that quality client-focused services are delivered.
An excellent communicator and problem solver, the Manager, Home and Community Care is accountable for the quality and fiscal management of delivery of client services, and the position will also directly manage staff providing such services.
MAJOR RESPONSIBILITIES:
- Leads a team of operations professionals and staff in delivering coordinated quality community health care and facilitate access to long term care.
- Coaches and assists staff with complex client situations.
- Monitors and manages the budget, including analyzing results and recommending adjustments.
- Participates in researching, integrating and promoting leading client services delivery models in one or more specialty client program areas for the Toronto Central LHIN, in order to achieve established objectives and targets
- Implements best practice measures to serve Long Term Care facilities, Community Resource groups, physicians, and nursing and rehabilitation services.
- Builds and maintains relationships with health and social service agencies and external service providers.
- Participates as a leader in change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve service delivery.
- Interprets and implements organizational policy, union contracts, and any applicable legislation as required.
- Day-to-day management and development of Home and Community Care staff.
- Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.
KNOWLEDGE AND SKILLS:
Education and Experience:
- Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health. May also have a background and graduate degree in social services, or an MBA (or equivalent).
- Regulated Health Professional preferred.
- Three to five years experience managing in a multi-disciplinary, culturally diverse health care environment.
- Knowledge of direct care/case management and/ or operational models used in community health care organizations
- Good knowledge of community resources (e.g., services and programs), and roles of health care professionals and understanding of issues and priorities within health care
- In-depth understanding of the Toronto Central LHIN’s priorities and related Home and Community Care priorities and plans
- Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.)
- A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care.
- Demonstrated skills in organization and time management.
- Superior oral and written communication skills.
- Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills.
- In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CARE, TRCCD, Portal, PointClick, Metro PCS, RAI, etc.)
- Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.)
- Bilingual (French and English) oral and written communications skills are an asset.
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please send apply online at www.lhinjobs.ca
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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We are currently recruiting a Care Coordinator for our Palliative Team
Competition #: FY1718-210
Date Posted: February 14, 2018
Date Closed: Until Filled
Start Date: May 2018
Reports to: Manager, Regional Programs - Palliative
Job Rate: CUPE Salary Band 5: $37.29 - $43.39 per hour
Category: Temporary Full-time (1 year)
Team: Palliative
Primary assigned location: 2655 North Sheridan Way, Mississauga
POSITION OUTLINE:
The Mississauga Halton CCAC has an exciting opportunity for a Care Coordinator to join the Palliative Team during a time of strategic focus on palliative care within the Mississauga Halton LHIN region and across the province. Transformation of Palliative Care is a strategic initiative for Mississauga Halton CCAC, and we are seeking passionate, collaborative and creative professionals to join our team. We are seeking an excellent communicator, critical thinker, lifelong learner and problem solver.
The Palliative Care Coordinator competencies include: clinical expertise in palliative care, patient and family-centred, ethical decision-making, collaboration with a variety of different stakeholders, and demonstrated leadership with inter-professional teams, including providers within the circle of care for individual patients and caregivers, and among the community with partners and colleagues. Experience in medication management and/or medication reconciliation and familiarity with medical diagnoses and disease trajectories are critical skillsets that will be a focus of recruitment.
Responsible for:
- Providing care coordination to patients with palliative needs, supporting patients with palliative needs to remain at home and in community through stable, transitional phases, and end of life.
- Development of individualized, collaborative care plans and care conferencing
- Facilitating communication and collaboration between the inter-professional care team for each patient
- Home visits and telephone communication with patients and caregivers; liaison with primary care providers and members of a patients circle of care.
- Assessing, planning, coordinating, implementing and reviewing patient needs and services
- Providing information to patients and referrals to alternate community resources
- Responding to inquiries and request for care in accordance with the patient’s needs; identifies risk factors and urgency for care
QUALIFICATIONS:
- A registered health or social work professional including: registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker.
- A member in good standing with their applicable regulatory body below:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Services Workers
- A University degree preferred. An equivalent combination of education and experience may be considered.
- Minimum two years recent experience in community health or a related field (acute, hospice, home and community care settings). If allied health professional, relevant clinical medical experience required.
- Palliative experience preferred.
- Knowledge of community resources and demonstrated ability to collaborate and establish/strengthen care teams
- Knowledge and experience in Care Coordination, including clinical strength in assessment, care planning, system navigation, health outcomes monitoring, direct support (i.e., self-management principles), collaboration with key system partners
- Demonstrated skill and experience in providing care in a manner that is culturally responsive and effective with individuals from various backgrounds and diversity.
- Computer literacy and keyboarding skills required
- Valid driver’s license and access to a reliable motor vehicle
- Insurance that includes driving for business purposes and minimum liability of $1,000,000.
- Ability to communicate in French or other languages an asset.
To apply for this vacancy please submit a resume with covering letter referencing FY1718-210 via the following link www.lhinjobs.caor visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton CCAC is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton CCAC document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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The Mississauga Halton Local Health Integration Network (LHIN), are amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The Mississauga Halton Local Health Integration Network (LHIN) is pivotal in this process. Entrusted through our provincial mandate to plan, fund, integrate and deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the stewardship of approximately $1.6 billion of public funds allocated to our health service providers and the delivery of high quality home and community care.
If you would like to make a fundamental difference, we invite you to bring your passion and knowledge to the Mississauga Halton LHIN. Join our dynamic team transforming the local health care system.
We are currently recruiting a Team Assistant (FUTURE VACANCY)
POSITION OUTLINE:
Provides office, clerical and administrative support to the Patient Care Team, including but not limited to:
- Input patient information into CHRIS (CAF data, equipment and supply orders, calendaring, PCS, etc.)
- Patient and Service Provider interaction (answers routine phone requests; makes routine calls on the direction and on behalf of the Care Coordinators; arrange/cancel home visits; redirects non-routine calls)
- Administrative support (sorts and distributes mail; files patient information; sends/receives faxes; etc.)
- Performs other duties as required.
SKILLS AND COMPETENCIES
Educational Qualifications
- Completion of Secondary School – minimum requirement
- Administrative training preferred
- Health care training preferred
- Medical terminology training preferred
- Computer training preferred
Experience
- Minimum two years previous experience in similar or related position
- Experience with medical supplies is an asset
Skills/Abilities
- Accurate and efficient data entry skills
- Proficient in common office applications
- Interpersonal and customer service skills
- Strong understanding of confidentiality principles
- Understanding of roles of health care providers and other stakeholders
- Organizational skills
- Flexibility for changing processes and multiple contacts.
- Problem solving and decision making skills within proscribed limits.
- Prioritize multiple work tasks.
- Ability to communicate in French or other languages an asset.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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JOB TITLE: Payroll and Benefits Specialist
START DATE: April 2018
DURATION: Full Time, Permanent
REPORTS TO: Supervisor, Payroll and Benefits Specialist
DEPARTMENT: Human Resources
LOCATION: Toronto Central LHIN
POSITION SUMMARY
Reporting to the Payroll Supervisor, this position is responsible for ensuring a secure and fiscally accurate comprehensive pay and benefits service for the Toronto Central LHIN including the maintenance of the payroll, human resources and scheduling system, the administration and processing of benefits, and the maintenance of related regulatory reporting and other functions.
MAJOR RESPONSIBILITIES:
- Implements and manages the computerized payroll, human resources and scheduling system; establishes and ensures the maintenance of internal financial controls; ensures the integrity and security of the data; works to improve data input, reporting and reconciliation processes
- Processes bi-weekly union and non-union payroll and other full cycle payroll activities and benefits administration (such as calculations for premiums and overtime; calculates, codes and processes information on hires, transfers, leaves, terminations, and wage adjustments; verifies the accuracy of statutory and benefits-related deductions.
- Administers benefits programs including: major medical and dental plans, life insurance, AD&D, STD, LTD, HOOPP; reviews existing coverage to identify gaps and opportunities for partnerships with other LHINs; provides necessary reports and analysis of current plans as required.
- Prepares monthly billings for all plans: remits and reconciles monthly statements for Canada Revenue Agency, Employer Health Tax, union dues, WSIB and benefits; liaises with external agencies as required to trace and resolve discrepancies; is the initial point of contact for these agencies.
- Produces weekly, bi-weekly, monthly, quarterly, annual and ad hoc reports and monthly metrics as required; provides research and financial analysis
- Reconciles payroll-related accounts to the General Ledger; liaises as required to investigate and resolve discrepancies; prepares reports for each cost centre.
- Responds to staff and management inquiries regarding pay and benefit issues,
- Performs other duties as required.
KNOWLEDGE AND SKILLS:
Education:
- University degree or College Diploma (or equivalent) in payroll, benefits administration, human resources or other related fields.
- PCP (Payroll Compliance Practitioner) designation an asset
Experience:
- At least three years’ experience in payroll and benefits administration, preferably in a unionized environment
- Knowledge of payroll requirements, including CRA payroll rules, year-end reporting, EHT, WSIB etc.
- Knowledge of Toronto Central LHIN collective agreement entitlements, as well as related legislation such as Employment Standards Act and Canada Labour Code
- Good understanding of general accounting practices regarding journal entries, reconciliation and reporting
- Knowledge of and proven ability to use spreadsheets to analyze and track pay, benefits and related HR information
- Advanced computer skills and the ability to use a variety of software programs (including MS Office Word, Excel, PowerPoint, etc.) and databases (payroll, human resources and scheduling).
- Demonstrated ability to work with limited supervision, with proven skills in organization and time management.
- Demonstrated ability to exercise tact and sound professional judgment when responding to matters concerning highly sensitive and confidential personal information
- Strong oral and written communication skills
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please apply online at www.lhinjobs.ca.
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
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The Mississauga Halton Local Health Integration Network (LHIN), is one of 14 local organizations that have been created in Ontario to plan, coordinate and fund local health services, including hospitals, community care, long-term care homes, community support service agencies, and mental health and addictions agencies. The Mississauga Halton LHIN is home to more than one million people and its office is located in Oakville, Ontario.
Committed to lead health system coordination and integration for our communities our vision is to move towards a seamless health system promoting optimal health and delivering high quality care when and where needed. If you are interested in being part of a dynamic team at the Mississauga Halton LHIN, consider the following:
We are recruiting a Palliative Professional Practice Advisor
Competition #: FY1718-242
Date Posted: October 23, 2018
Date Closed: Until Filled
Start Date: Immediately
Reports to: Director, Palliative Care
Category: Permanent Full-time
Team: Palliative Team
Current primary assigned location: 2655 North Sheridan Way, Mississauga
POSITION OUTLINE:
Reporting to the Director, Palliative Care, the Palliative Professional Practice Advisor provides overall leadership and direction for palliative professional practice within the Mississauga Halton LHIN and acts as a resource for internal and partnering health professionals and organizations. The Palliative Professional Practice Advisor works collaboratively with the Mississauga Halton LHIN Palliative team, LHIN portfolios, Service Provider Organizations and other system partners (e.g. primary care) to ensure that best, leading and evidence-based practices are used within Mississauga Halton LHIN to provide high quality, safe care and /care co-ordination. The Palliative Professional Practice Advisor will work closely with the Mississauga Halton Palliative Care Network to support the identified initiatives and to provide education to the Mississauga Halton Palliative Care Network stakeholders.
DUTIES & RESPONSIBILITIES
Professional Practice
- Provides subject matter expertise for Professional Practice within Mississauga Halton LHIN specifically within the Palliative program.
- Leverages a strong working relationship, facilitates and/or collaborates with the MH LHIN Palliative team, Service Providers and the Mississauga Halton Palliative Care Network in the implementation of best, leading and evidence-based practices into daily patient/client care and care co-ordination processes and activities
- Collaborates with Home and Community Care Professional Practice Advisor(s) to actively and continually seek out best, leading and evidence-based practices in care co-ordination and in home care services for implementation within the LHIN and/or its partner organizations, with respect to Palliative care.
- Engages and works closely with the inter-professional palliative home care team to foster, facilitate, enhance, and support best, leading and evidence based practices and processes;
- Provides coaching and mentoring to LHIN staff to enable the evaluation and application of best available, evidence based information in the planning and delivery of palliative care
- Collaborates with Palliative team, the Mississauga Halton Palliative Care Network and Service Provider Organizations in the identification, discussion, change and evaluation of practice issues with respect to palliative care
- Works closely with the MH LHIN Palliative team and the Learning & Organizational Development team to ensure best, leading & evidence based practices are built into staff learning & development activities (e.g. orientation, on-going learning activities, new practices or program introduction) MH LHIN Palliative team and the Information Management & Technology department to ensure best, leading, evidence based practices are supported and enabled through organizational information systems and technology
- Collaborates with Home and Community care Professional Practice Advisor(s) to promote and model an environment that fosters continuous learning and professional practice for LHIN staff and Service Provider Organizations and other key stakeholders
- Monitors current legislation, professional standards and guidelines, or applicable directives from government funding and professional bodies for compliance and collaborates with appropriate individuals and departments to address shortfalls and/or anticipate implications with regards to palliative care
- Participates in performance reviews and appraisals of direct health care providers employed by the LHIN (e.g. Nurse Practitioners and Care coordinators)
- Participates in monthly Pan LHIN Professional Practice Advisory Council
Research
- Coordinates and enables LHIN and Mississauga Halton Palliative Care Network participation in externally driven research initiatives
- Ensures LHIN research policy and procedures are up-to-date, adhere to current standards for ethical and rigorous research practices, and are consistently applied within the organization
Leadership
- Exemplifies behaviours, actions and attitudes that are consistent with Mississauga Halton LHIN’s vision, mission and values as aligned with our Values in Action statements
- Participates in the development and successful implementation of the department’s annual priorities in alignment with the organizational priorities
- Implements and monitors tools and processes that enable the delivery of high quality and safe services
- Reviews, assesses and/or recommends policy and programs that best meet the needs of the department
- Provides advice on departmental issues and challenges to both senior management and/or Mississauga Halton LHIN employee
- Provides leadership to designated work groups, programs and/or committees
- Acts as coach and mentor with respect to professional practice within and outside of Mississauga Halton LHIN
- Provides on-the-job advice/guidance, direction and feedback with respect to professional practice
- Organizes, coordinates and reviews the work of others within the team
Relationship Management
- Establishes and maintains effective relationships with internal and external partners including numerous community and professional agencies and institutions and other LHINs to enable the development of a sustainable health system in Mississauga Halton
- Represents the Mississauga Halton LHIN and the Mississauga Halton Palliative Care Network in conferences and meetings
- Collaborates with stakeholders in the implementation of department plans and programs
- Employs consensus building skills to ensure the most beneficial outcomes to the department
- Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective services are provided
- Demonstrates sensitivity and political acuity in all interactions
- Ensures ethnic, spiritual, linguistic, familial and cultural differences are respected
Other Related Activities
- Leads self, engages others, achieves results, continuous quality improvement and excellence in all activities and outcomes
- Identifies budget requirements and manages budget in accordance with identified learning needs, departmental priorities and strategic directions and priorities of the organization
- Works in and ensures that staff work in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations and adheres to health and safety policies/ practices developed and implemented by the Mississauga Halton LHIN and takes reasonable precautions
- Strives to meet or exceed all accountabilities in the Operational Leadership Role Map®
- Implements new procedures and controls deemed necessary by management
- Participates on internal and/or external committees as required
- Participates in mandatory learning/education to maintain and update skills and knowledge whenever deemed necessary
- Works respectfully, positively and collaboratively within a team environment sharing experiences and lessons learned
- Leads, facilitates and/or participates on special projects and undertakes other duties as assigned
QUALIFICATIONS
Education, Training & Experience
- University degree in a health discipline, Health Sciences or related field (or equivalent combination of education and experience)
- Master’s degree in a health discipline and/or education preferred
- Five (5) to seven (7) years related palliative experience with a minimum of three (3) years in a leadership role
- Licensed/registered member of a health profession in good standing with the regulatory and/or professional body (Registered Nurse preferred)
- LEAP preferred
- CAPCE/CNA Certification in HPC preferred
- At least five (5) years demonstrated experience in professional practice development and/or the application and evaluation of best, leading, evidence based practices within an organization
- Demonstrated understanding and application of research design, development, implementation, application, evaluation and knowledge translation
- Excellent leadership and interpersonal skills with demonstrated ability to foster a supportive work environment and work within inter-professional teams
- Able to effectively foster inter-professional care and collaboration among a diverse patient care team
- Demonstrated facilitation, mentoring, change management and leadership abilities
- Self-directed and highly motivated
To apply for this vacancy please submit a resume with covering letter referencing FY1718-242 via the following link www.lhinjobs.caor visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca.
Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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The Mississauga Halton Local Health Integration Network (LHIN), is amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The Mississauga Halton Local Health Integration Network (LHIN) is pivotal in this process. Entrusted through our provincial mandate to plan, fund, integrate and deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the stewardship of approximately $1.6 billion of public funds allocated to our health service providers and the delivery of high quality home and community care.
If you would like to make a fundamental difference, we invite you to bring your passion and knowledge to the Mississauga Halton LHIN. Join our dynamic team transforming the local health care system.
We are currently seeking a PLANNER - Sub Region Planning and Integration
Competition Number: FY1718-251
Date Posted: November 11, 2018
Date Closed: Until Filled
Start Date: Immediately
Department: Strategy, Management and Planning
Category: Permanent Full-time
Primary Location: Mississauga Site – 2655 North Sheridan Way, Ste 140
POSITION SUMMARY
Reporting to the Director, Strategy, Integration and Planning, the Planner, Sub-Region Planning and Integration is responsible for supporting the planning, development, and implementation of sub-region and locally integrated planning in accordance with the Mississauga Halton LHIN health equity mandate and philosophy of patient-centered care.
DUTIES & RESPONSIBILITIES
- Supports the development and implementation of local planning with a focus on integration, coordination, service innovation and quality improvement at the sub-region/care community level in alignment with provincial and regional strategies.
- Partners and works closely with Clinical, Home and Community Care and Regional Programs portfolios and system partners to ensure alignment and linkages across sub-regions, regional programming and local planning.
- Supports and/or leads initiatives that ensure home and community care and primary care integration within care communities so that patients and families experience a cohesive system of care, and providers understand how their roles connect within the system.
- Ensures health equity and patient/family engagement lens guides health system and sub-region/care community planning and development.
- Facilitates engagement with health system providers, partners and local communities, including cross-sector partnerships outside traditional healthcare services (i.e. social determinants of health) in order to achieve key local deliverables.
- Works closely with decision support to understand datasets and analyze sub-regional health care system resources and performance to identify gaps and opportunities, initiating action to address provincial strategic priorities.
- Maintains awareness of current issues in the health care system related to the Integrated Health Service Plan strategic priorities and key result areas with a particular emphasis on sub-region/care community issues related to the implementation of change initiatives.
- Works collaboratively with key stakeholders and community partners to build local capacity and improve the system of care for patients with complex needs in Mississauga Halton region, expanding lessons learned for the purposes of population health planning and integrated planning and care delivery within specified neighbourhoods and care communities.
- Liaises with Health Quality Ontario and Ministry of Health, and Pan-LHIN leads for meetings, mandatory reporting, communities of practice and specific business cycle requirements for Health Links.
- Collaborates with communications and engagement team, and Health System Planning, Integration and Development Team to ensure alignment across sub-regions/region, and to integrate and align key messages and communication strategy in support of shared goals.
Other Related Activities
- Leads key provincial, regional and/or sub-region/care community initiatives with cross-functional teams, including tests of change and evaluation plans.
- Creates and controls all project management artifacts needed to effectively strategize, plan and execute regional and local initiatives.
- Develops, with key internal and external stakeholders and partners, the project work plan, monitors and controls the project plan.
- Supports the work of local steering committees and regional tables; facilitates team collaboration and drives work accordingly.
- Plans for and supports the implementation of business changes, plans, incentives and metrics needed for successful project implementation.
- Identifies, manages and gains approval of changes to the project definition and plan as needed; manages and resolves issues as they arise.
- Ensures that proper reviews and approvals are obtained for project documents, milestones and deliverables.
- Demonstrates hands-on management approach to ensure successful delivery of projects on time and within budget.
QUALIFICATIONS
Education, Training & Experience
- University degree in Social Sciences, Planning; Health Care, Business Administration or related field; a Master’s degree is an asset (or equivalent combination of education and experience);
- Project Management Professional (PMP) designation an asset
- Five (5) to seven (7) years of experience at mid-senior levels at a social service, health care or related organization
- Experience and understanding of health equity and patient/family engagement, and patient-centred care
- Experience working with government and non-government funded organizations and understanding of LHIN’s mandate and their role in the broader system
- Exceptional project management skills to effectively lead a project team to achieve critical project milestones using a formal project management approach
- Demonstrated knowledge, experience and success in applying quality improvement methodologies is highly desirable
- Strong understanding of Mississauga Halton region, the health care system and community sector across the continuum of care, including social determinants of health
- Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum
- Excellent negotiation, conflict resolution and consensus building skills
- Demonstrated ability to build and sustain excellent partner relationships and enable voluntary collaboration
To apply for this vacancy please submit a resume with covering letter referencing competition #FY1718-251 via the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca. Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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Care Coordinator
Are you an experienced registered nurse, physiotherapist, occupational therapist, speech language pathologist, social worker (MSW), or registered dietitian looking for a different kind of practice environment? You’re looking in the right place.
As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.
Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.
What will you do?
- In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
- Link patients with service providers
- Coordinate and monitor care plan delivery
- Establish a helping relationship with patients and their families
- Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
What must you have?
- Membership, in good standing, with the applicable regulatory body:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Services Workers
- College of Dietitians of Ontario
- 2+ years of recent experience in community health or a related field
- Knowledge of the health care delivery system and community resources
- Excellent interpersonal, communication, assessment and decision-making skills
- Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
- A valid driver’s licence and access to a reliable vehicle
- Ability to use a computer in a Windows environment
What would give you the edge?
- Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
- Ability to speak French or another second language
Who we are
Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.
Located in the heart of Canada’s most multicultural city, the Toronto Central LHIN serves a unique, diverse population of 1.5 million residents, with many low-income and single-parent families. Our LHIN’s 600+ employees include a team of dedicated Care Coordinators working with 24 hospitals, 150 community-based service agencies, 37 long-term care homes, 22 service providers and 13 community health centres to meet client needs.
All applications will be reviewed; however, only those selected for an interview will be contacted.
We are committed to a culture that values diversity and inclusion.
We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Manager, Risk Management and Patient Safety
ABOUT US:
The Central Local Health Integration Network (LHIN), a Crown Agency of the Province of Ontario, is responsible for planning, funding, integrating health services and delivering home and community care services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. The LHIN provides over $2 billion in funding to more than 90 health service providers including hospitals, long-term care homes, community health centres, mental health and addiction service providers and community support services.
PRIMARY PURPOSE:
Reporting to the Director, Risk Management and Patient Safety, this position provides leadership and support in the implementation of the Central LHIN risk management and safety programs including Infection Prevention and Control and emergency management and preparedness.
KEY ACCOUNTABILITIES:
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Provides risk management expertise across the organization including advice and support for risk management activities;
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Supports an integrated approach to risk management ensuring processes to identify and manage potential and actual risks though prevention and mitigation strategies;
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Works with managers and teams on risk-related issues;
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Consults, coaches and / or participates in activities that require legal involvement including police activity, coroner, hearings etc.
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Manages and ensures effective processes for legal claims. Liaises with legal counsel, adjusters and insurers and represents the organization in litigation/ discovery process;
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Provides leadership in complex consent and capacity issues;
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Leads and participates in incident reviews, root cause analysis and failure mode effects analysis ensuring the development and implementation of recommendation;
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Develops and participates in the data collection, preparation and dissemination of reports related to risk management and patient safety;
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Manages specific internal risk management projects and initiatives;
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Promotes a culture patient safety and establishes a sense of risk awareness across the organization;
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Responds to safety alerts from various sources including public health;
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In collaboration with the Director, develops, implements and evaluates the patient safety plan;
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Supports emergency preparedness efforts including development of plans and exercises;
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Chairs the Infection Prevention and Control Committee ensuring the development, implementation and evaluation of appropriate plans activities based on evidence and best practices and accreditation standards;
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Promotes and supports use of the Ethical Framework across the organization;
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Develops, reviews and implements policies and procedures related to patient safety, risk management and infection prevention and control;
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Provides education and support on risk management, patient safety and infection prevention and control;
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Supports Manager of Patient Relations and provides coverage during vacation and absences.
POSITION REQUIREMENTS:
Educational Background Required:
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Undergraduate degree in a related field
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Risk Management Certificate/program completion
Preferred:
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Master’s Degree in a related field
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Certification in Infection Control
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Regulated Health Professional
Experience:
3-5 years risk management, patient safety
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In-depth understanding of legislative framework (e.g. Home Care and Community Services Act, Health Care Consent Act, Substitute Decisions Act, Emergency Management and Civil Protections Act, PHIPA)
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Expertise in Risk Management frameworks and practices in the health care sector.
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Previous experience in quality and risk management projects and initiatives.
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Demonstrated ability to introduce and manage change, new concepts, and best practices.
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Familiarity with emergency preparedness, incident management, and pandemic planning in Ontario
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In-depth knowledge of the health care system and service delivery models used in the community.
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Good knowledge of patient services practices infection prevention and control, emergency practices and objectives.
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Good understanding of project management processes and techniques.
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High level of computer literacy and ability for presentations.
Please apply online at lhinjobs.ca.
For more information on the Central LHIN, visit centrallhin.on.ca.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
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We are currently recruiting a Project Manager, Strategy Management Office
Competition Number: FY1819-068
Date Posted: November 12, 2018
Date Closed: Posting Until Filled
Portfolio: Health System Strategy, Integration and Planning
Department: Strategy, Integration and Planning
Team: Strategy Management and Planning
Reports To: Manager, Strategy Management Office
Category: Temporary Full-Time until October 31 2019
Primary Assigned Location: Mississauga – 2655 North Sheridan Way
POSITION SUMMARY
Reporting to the Manager, Strategy Management Office, the Project Manager will support a variety of complex cross-functional projects to advance the Mississauga Halton LHIN’s Strategic Plan. This position will work collaboratively with internal and external stakeholders to facilitate project planning and plan delivery in order to identify dependencies, maximize opportunities for collaboration, support transactional and transformational change management, and minimize risks and issues.
The Project Manager will provide project management expertise and leadership in order to ensure project success. Specifically, the incumbent will develop and implement project workplans (deliverables and timelines); identify risk/challenges and associated mitigation strategies; and conduct regular workplan status reporting to monitor progress and inform decision-making.
DUTIES & RESPONSIBILITIES
Project Management
- Serves as the project lead for complex projects as assigned by senior leadership
- Creates and controls all project management artifacts needed to effectively strategize, plan and execute on project objectives.
- Develops, with key internal and external stakeholders and partners, the project work plan, monitors and controls the work per the project plans.
- Represents the Mississauga Halton Local Health Integration Network (LHIN) with internal and external stakeholders in the course of project work
- Prepares complex project plans, activities, budgets, schedules, project documentation and reports on project status to the project sponsor and stakeholders
- Provides support to senior management/ leadership on prioritizing projects based on risks, resources and potential for quality improvement to assist with the operational planning processes
- Facilitates the development of new business processes with subject matter experts and frontline staff as it relates to project work
- Assesses project risks and develops mitigation strategies
- Advises senior management on the viability of existing projects including recommendations on whether to proceed, modify or halt
- Works with Mississauga Halton LHIN staff to ensure projects are clearly outlined and expectations established
- Assigns tasks to subject matter experts and other project resources; monitors their work and provides assistance as required to ensure work is completed on time and the project is delivered successfully
- Works with the Project Management Assistant to produce project management materials presentations, graphics, and other visuals to interpret and illustrate key management concepts/initiatives
- Develops project templates and methodologies for use across the organization
- Handles complex project related problems in an expedient and efficient manner requiring professional judgment and latitude for independent action
- Works with Mississauga Halton LHIN staff to ensure projects are clearly outlined and expectations established
- Develops and delivers presentations using various visual tools (power point, graphics, etc.) to effectively communicate to the client group
- Contributes to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions affecting Mississauga Halton LHIN employees and patients
Leadership
- Provides ongoing project specific leadership and direction to all project stakeholders including senior leadership, external providers and internal staff/management
- Identifies project budget requirements, prioritizes, and requests resources through project sponsor; reviews and evaluates project results and implements improvement strategies to ensure maximum effectiveness and efficiency of processes
- Supports senior management in all areas by minimizing risks related to project implementation while enhancing service expectations and accountability
Relationship Management
- Works with colleagues on inter- and intra- LHIN committees.
- Develops, fosters, and manages effective business relationships and channels of communication
- Represents the Mississauga Halton LHIN at provincial and local project related planning and implementation tables
- Builds relationships with other LHIN’s to inform project planning and share past project experiences
- Strong relationship management skills, including engaging, communicating with and collaborating with stakeholders, and facilitating groups.
- Professionally represents the employer in conferences and meetings.
- Collaborates with stakeholders in the implementation of organizational plans and programs.
- Employs consensus building skills to ensure the most beneficial outcomes.
- Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective services are provided.
- Demonstrates sensitivity and political acuity in all interactions.
QUALIFICATIONS
Education, Training & Experience
- University degree in Social Sciences, Health Care, Business Administration or related field; a Master’s degree is an asset (or equivalent combination of education and experience);
- Project Management Professional (PMP) designation preferred
- Five (5) to seven (7) years of experience at mid-senior levels at an Ontario health care organization (hospital, LHIN, Community Health Centre, etc.)
- Exceptional project management skills to effectively lead a project team to achieve critical project milestones using a formal project management approach
- Demonstrated knowledge, experience and success in applying quality improvement methodologies is highly desirable
- Strong understanding of the health care system and community sector across the continuum of care
- Superior communication, interpersonal and facilitation skills to work with a variety of stakeholders and senior leaders across the health continuum
- Excellent negotiation, conflict resolution and consensus building skills
- Demonstrated ability to build and sustain excellent partner relationships and enable voluntary collaboration
- Knowledge of project management tools and techniques
- Good knowledge of budget planning, resource allocation, financial monitoring and reporting
To apply for this vacancy please submit a resume with covering letter referencing FY1819-068 via the following link www.lhinjobs.caor visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca.
Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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JOB TITLE: Director, Human Resources
START DATE: October 2018
STATUS: Full Time, Permanent
REPORTS TO: Vice President, Human Resources and Corporate Administration
DEPARTMENT: Human Resources and Organizational Development
LOCATION: Toronto Central LHIN
POSITION SUMMARY:
The Director, Human Resources provides strategic leadership,directionand oversight for the development, implementation, and evaluation of human capital programs, processes and strategies to promote alignment between human resources and organizational strategy and objectives. This position is accountable for leading the Human Resources (HR) Department, inclusive of Payroll and Benefits, for the TorontoCentral Local Health Integration Network (the “LHIN”). A core function of this role will be to ensure that the organization’s policies and procedures reflect the values or the organization and contribute to building a quality work environment that is attuned to the diversity of the workforce.
MAJOR RESPONSIBILITIES:
- Contributes to the development of the Toronto Central LHIN’s HR Strategy by providing input into the development and delivery of HR programs including organizational structure, labour and employee relations, recruitment, performance management, total compensation, succession planning, payroll and benefits and reviews performance indicators to ensure programs are effective.
- Develops and oversees the annual work plan for the HR Department, which aligns to the overall HR Strategy. This includes ongoing monitoring of performance indicators and routine progress reporting to ensure accountabilities for the department are met.
- Oversees the development of HR policies and processes, which reflect best practices and support the diversity our workforce. It will involve working effectively with senior leadership and stakeholders including bargaining agents to identify opportunities to continuously improve the ways that HR supports the organization and its employees.
- Leads and participates with a team of HR Business Partners in the provision of strategic advice and support to the organization to ensure the resolution of the organization's most complex and high-risk people/talent issues.
- Leads labour relations for two unions representing approximately 550 employees. This includes building productive and respectful relations with union partners in the course of leading collective bargaining, labour-management committees, grievance and arbitration management, pay equity as well as other complex labour relations issues.
- Is responsible for the organization’s approach to Occupational Health and Safety, wellness, attendance and disability management. Ensures that effective frameworks are in place to maximize attendance at work as well as reduce all foreseeable risk to employees and ensure legislative compliance.
- Partnering with internal stakeholders (including union partners and the JOHSC) to contribute to the development of a strong safety culture at the Toronto Central LHIN.
- Oversees the budget for the HR Department including input into the annual budget development as well as monitoring and approving expenditures ensuring that submissions are appropriate, complete and fall within the LHINs expenditure framework.
- Develop and implement a talent management strategy including recruitment and succession planning that is aligned to the Toronto Central LHIN’s strategies on learning and development and ensures the appropriate pipeline of talent to support the organization’s HR Strategy and supporting workforce plan.
- Lead the payroll and benefits administration functions; ensuring timely, accurate payroll and benefits administration that meet the needs of the workforce.
- Ensures the appropriate maintenance and security of HR employee records, including the integrity of
- Protects the LHIN from potential litigation by monitoring and ensuring that all human resources, payroll and occupational health and safety policies and practices are in compliance with applicable legislation and appropriate risk management strategies are in place.
POSITION REQUIREMENTS:
Education:
- Post-secondary/ Master's degree in business administration, human resources, or relevant field, including appropriate accreditation Certified Human Resources Professional designation or equivalent combination of education and
Experience:
- Minimum 8 years of professional experience (or equivalent) in a unionized environment with a significant proportion of this experience at the management level.
- Experience in program leadership relating to people, strategy, financial and resource utilization.
- Experience providing advice and support to senior leadership in an organization
- Demonstrated experience partnering with senior leaders in the organization in the development and implementation of complex Human Resources strategy.
- Travel and flexible work schedule is required as all board and committee meetings occur after regular business hours.
- In-depth development knowledge of organizational and HR, OD leading practices, compensation, recruitment payroll and benefits and employee relations policies, processes and evaluation tools.
- Knowledge of Ontario health sector and workforce trends within this sector an asset.
- Demonstrated knowledge of technical and legislative issues related to HR and Labour Relations, as well as collective bargaining.
- Well-developed knowledge of benchmarking tools to evaluate HR programs and services.
- Knowledge of business cycles, budget planning, resource allocation, financial monitoring and organizing skills to support staff.
- Demonstrated excellent communication, interpersonal and organizational skills with superior conflict resolution and negotiation capabilities.
- Knowledge of HRIS resources and tools used in payroll, recruitment and HR information management (e.g., ADP, Quadrant, MS Office Suite, Workopolis, etc.)
Interested applicants are encourage to apply online at www.lhinjobs.ca
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
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Reporting to the Director, Quality and Risk, the Quality Improvement Advisor’s role is to foster a culture of quality improvement along with systems and processes that embed patient experience, patient safety, risk and quality improvement in the organization’s strategy and operations. The mandate extends beyond organizational boundaries to contribute to a high performing health system for the residents of the Mississauga Halton region.
The Quality Improvement Advisor combines leadership ability, technical skills and statistical knowledge with the ability to work effectively in teams and in collaboration with colleagues across the health care system. As a key member of the department, the Quality Improvement Advisor is responsible for the effective application and evolution of continuous quality improvement approaches, methods and tools in the Mississauga Halton LHIN.
Competition Number: FY1718-154
Start Date: Immediately
Reports to: Director, Quality and Risk
Department: Quality and Risk
Category: Permanent Full-time
Primary Office Location: Etobicoke
DUTIES & RESPONSIBILITIES
Quality Improvement / Continuous Improvement
- Advances the continuous improvement of program, organizational and system quality by leading and contributing to quality improvement (QI) projects.
- Increases the capability and capacity for QI in the LHIN organization and across the region.
- Strategically contributes to the identification of organizational improvement priorities based on understanding of core processes, performance against targets, and risk trends.
- Advises and influences the design of Mississauga Halton LHIN’s quality improvement and risk framework and introduces and implements the framework and associated principles, methodology and tools to team members and the organization.
- Leads the Mississauga Halton LHIN’s Accreditation process and the home and community care quality improvement plan (QIP) required by the Ministry of Health and Long-Term Care.
- Mentors and works with the Quality and Risk Consultants in the application of applicable tools for quality improvement e.g. Lean/Six Sigma principles, methodology, and tools.
- Coaches project teams and leaders on the application of QI to foster and sustain a culture of quality improvement
- Leads complex continuous improvement projects that cross multiple departments, functions and may include health system partners, in collaboration with project sponsors in support of organizational priorities.
- Facilitates meetings such as kaizen events, value stream mapping exercises and communicates/synthesizes results and findings to the project team(s)
- Assists in defining evaluation metrics and data collection methodology at the project and program level and participates in the conducting of project and program evaluations
- Assures the improvement activities are documented and reported within the organization and externally as appropriate
- Works with decision support and the Manager of Quality and Risk, to facilitate data collection and reporting for QI initiatives as well as data mining for improvement opportunities.
Leadership
- Exemplifies behaviours, actions and attitudes that are consistent with Mississauga Halton LHIN’s vision, mission and values.
- Participates in the development and successful implementation of the department’s annual business plan
- Reviews, assesses and/or recommends policy and programs that best meet the needs of the department
- Provides advice on departmental issues and challenges to both senior management and/or LHIN employees
- Provides leadership to designated work groups, programs and/or committees
Relationship Management
- Extensive relationship building and stakeholder management with LHIN internal staff at all levels from front-line staff to executive team, health service providers (HSPs), service provider organizations (SPOs), care community clinical leads and Directors of Integrated Care, Health Quality Ontario and other LHINs.
- Represents the Mississauga Halton LHIN in conferences and meetings
- Employs consensus building skills to ensure the most beneficial outcomes to the department
- Collaborates with stakeholders in the implementation of department plans and programs
- Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective services are provided
- Demonstrates sensitivity and political acuity in all interactions
- Ensures ethnic, spiritual, linguistic, familial and cultural differences are respected
QUALIFICATIONS
Education, Training & Experience
- University degree in health care or business administration (or equivalent combination of education and experience); a Master’s Degree is an asset.
- Quality Improvement training from the Institute for Healthcare Improvement (IHI), IDEAS, Master’s Degree in QI or other equivalent is required; Black Belt certification in LEAN and/or Six Sigma, or equivalent is an asset.
- Five to seven years’ experience in QI with a minimum of two years’ experience in a management role
- Regulated Health Care Professional deemed an asset.
- Experience working in the health care environment preferred
- Experience in front line facilitation and coaching of interdisciplinary teams
- Leadership role on QI teams using formal quality improvement methodology and tools such as Model for Improvement (IHI), value stream analysis, documented PDSA cycles, control charts, measurement for QI, spread and sustainability techniques.
- Use of a range of knowledge exchange methods such as communities of practice, workshops, on line collaborative spaces, newsletters
- Patient engagement strategies and developing approaches to improve the patient experience
- Proven ability to establish and maintain strong internal and external relationships
- Demonstrated knowledge of the broader health care system, including acute care sector, primary care, home and community care, and community agencies
Skills and Attributes
- Adept in the use of MS office applications including Visio and Microsoft Project along with expert knowledge of Excel.
- Strong analytical and problem solving skills including statistical analysis
- Knowledge of the use of statistical software applications such as SPSS or Minitab.
- Comfortable accessing databases and manipulating data
- Self-directed with an ability to organize, plan, prioritize and multi-task
- Demonstrated experience and skill in building relationships and in managing a diverse group of stakeholders
- In-depth knowledge of health care system stakeholders
- Demonstrated leadership, planning and communication skills.
- Excellent written communication skills
- Ability to resolve conflicts within a multi-organizational environment.
- Strong facilitation, negotiation and conflict management resolution skills
- Ability to coach and mentor others, excellent training and presentation skills
To apply for this vacancy please submit a resume with covering letter referencing FY1718-154 via the following link www.lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca. Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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We are currently recruiting for three (3) Nurse Practitioners - Palliative
Competition #: FY1819-118
Date Posted: September 4, 2018
Date Closed: Until Filled
Start Date: Immediately
Reports to: Manager, Palliative, Regional Programs
Category: Permanent Full-time
Team: Palliative Care Team
Current primary assigned location: 2655 North Sheridan Way, Ste 140
POSITION SUMMARY
Reporting to the Regional Manager, Palliative Care, as an integrated member of the Palliative Care Team, the Nurse Practitioner (NP) supports the Mississauga Halton Local Health Integration Network (LHIN) Palliative Program and the Mississauga Halton LHIN Palliative Care Regional Programing to ensure high quality, patient-centered hospice palliative care across all care settings in the Mississauga Halton region. The NP provides support to the Palliative Care Team and specialist providers to address palliative care needs and increase capacity within the region to provide palliative and end of life care in the community. Critical to the NP role is the provision of direct nursing services to support patients with palliative needs and their families. The NP broad scope practice will support seamless integration of hospice palliative care at the primary, secondary and tertiary care level; serving as clinician, educator, collaborator and advocate. At the primary level, the incumbent works as an integral member of the Palliative Care Team, assisting in building team capacity to provide care and clinical management; at the secondary level, engaging in shared care with primary and specialist providers, to address more complex palliative care needs; and at the tertiary level facilitating access to and seamless transition to and from tertiary services.
Working collaboratively across the health care system, the NP provides expert direct clinical palliative care and leadership to support seamless, integrated care delivery. In this leadership role, the NP will work in all domains consistent with advanced practice nursing (leadership, clinical care, consultation/collaboration, facilitation and research). Within this scope, the NP will provide home/office/hospital visits and telephone and face-to-face consultation, and crisis response, The NP is also responsible for education, knowledge transfer and best practice implementation, mentorship and professional development, through coaching inter-professional teams involved in the circle of support.
The role includes stakeholder engagement, participation in local, regional and provincial committees and a leadership role to implement improvements in Mississauga Halton LHIN and within the Mississauga Halton Palliative Care Network. The NP supports an organizational culture that promotes professional growth and continuous learning, program development and evaluation, and effective inter-professional teams.
DUTIES & RESPONSIBILITIES
Expert Clinical Practice
- Provides palliative and end-of-life direct care to patients within the scope of practice, supporting patient/caregiver and their circle of care to receive community-based care as long as possible and support patient death in place of choice
- As part of a team of NPs, provides expert clinical care to complex palliative patients and expert clinical advice to the inter-professional team, including for example, primary care physicians, specialists, care coordinators, and community nurses on the management of pain and symptoms, psychosocial support and therapeutic interventions
- Participates in shared care roles with the primary care team as well as specialists
- Ensures rapid response capacity
- Provides advanced care planning; develop goals of care and/or initiate end of life conversations
- Responsible for home/office/hospital visits to complex palliative patients and their families for the purpose of completing comprehensive clinical assessments and building capacity within the primary team
- Contributes to the development of comprehensive shared care plans in consultation with Care Coordinators, service providers, primary care physicians and others
- Participates in patient rounds and case conferences with palliative care teams in hospital(s) to identify complex palliative needs and support safe and successful transitioning back to the community/home; prioritizes responsibility to ensure crisis management/urgent needs are supported
- Adopts regional and provincial targets as performance goals and measures
- Supports Most Responsible Practitioner (Family Physician/Palliative Physician/Other) to ensure continuity of medical/clinical care for individuals with complex palliative needs across primary, acute, community and specialized palliative care sectors in relation to coordinated management approaches, information exchange and relationships with the patient and family
- Identifies complex needs that may require tertiary intervention
- Identifies complex needs that may require tertiary intervention and takes appropriate action
- Provides evening support to the inter-professional and primary care team for the purposes of assistance with problem solving and decision-making and telephone or face to face visits as required
Leadership
- Collaborates with Mississauga Halton LHIN administration to work towards provincial goals of “death in place of choice” and building organizational and regional capacity to care for patients within the system of home and community care
- Assists in the development of palliative care program policies and procedures including development of content for education and orientation materials
- Advocates for individuals, families for health system policies
- Identifies Mississauga Halton LHIN and regional learning needs and finds/develops programs/resources to meet those needs in collaboration with Learning & Organizational Development teams where applicable
- Mentors and coaches nursing colleagues, other team members in the circle of care and students
- Advocates for and promotes the importance of access to hospice palliative care
- Contributes to and advocates for an organizational culture that promotes professional growth, continuous learning and collaborative practice
- Identifies gaps in the palliative care system and develops partnerships to facilitate and manage change
- Advises patients, colleagues, the community, health care institutions and policy makers on issues related to hospice palliative care nursing and health care
- Participates in local, provincial, national palliative care organizations and initiatives; and professional nursing organizations
Best Practice Implementation and Knowledge Transfer
- Participates in the identification of the clinical educational needs of the inter-professional team/Circle of Care; facilitates and participates in the planning and delivery of education to meet those needs
- Provides mentorship and models critical thinking, problem solving and the use of evidence to guide decision making amongst all members of the health care team and help guide system design
- Participates in scholarly activities at academic centres
- Participates in and/or represents the Mississauga Halton LHIN at conferences submitting abstracts and presenting
- Assists in the creation of a shared cared partnership with primary care, palliative care and when needed acute care services
- Evaluates current practices at the individual and systems level in light of research findings and assists with adoption and implementation of best practice
- Participates in research activities within scope of practice
- Critiques, interprets, applies and disseminates evidence-based findings
- Contributes to nursing and HPC system by disseminating new knowledge through formal and informal channels including presentation, publication at the local, regional, national and international level
QUALIFICATIONS
Education, Training & Experience
- Current registration with the College of Nurses of Ontario in the Extended Class
- Nurse Practitioner Program with a BScN (Masters level degree in Nursing preferred)
- Canadian Nursing Association Certification in Hospice Palliative Care or relevant speciality certification an asset
- Minimum of three (3) to five (5) years’ experience in Palliative Care Nursing, preferably in a community setting
- Demonstrated experience with proven team building abilities and experience in advancing the clinical practice of multiple health disciplines
- Demonstrated advanced knowledge/experience in consultation and ethical decision-making
- Demonstrated use of theory and evidence to advance clinical practice and outcomes
- Ability to communicate in French or other languages an asset.
To apply for this vacancy please submit a resume with covering letter referencing FY1819-118 via the following link www.lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca
Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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Central LHIN
Manager, Patient Experience & Engagement
Position Summary
Reporting to the Director, Risk Management and Patient Safety, this position is responsible for patient experience and engagement; managing the patient relations processes including complaints and appeals and supports patient experience improvement and engagement strategies.
Core Responsibilities
- Leads, develops, and manages patient experience and engagement initiatives across the organization
- Develops a patient relations processes that is transparent, responsive and equitable
- Assists patients and caregivers to navigate complaint and appeals processes and provides an opportunity for them to express compliments, concerns, suggestions and improvements
- Undertakes mediation of disputes between patients, substitute decisions makers (on behalf of patients) and Central LHIN employees or service providers concerning the delivery of services
- Collaborates with appropriate stakeholders to problem solve and strengthen the relationship between the patient and Central LHIN for complex patient and family issues
- Supports leadership development in managing and resolving complaints and provides education to staff on patient relations process e.g. complaint management
- Builds relationships with health service providers, service provider organizations and other relevant stakeholders to support resolution of complaints
- Develops and implements a patient experience and engagement strategy for the Central LHIN
- Reviews and evaluate patient experience and engagement processes using patient feedback from various sources e.g. complaints, surveys, incident reviews, to inform practice and improvements
- Fosters a culture of person-centred care and engagement
- Revises and/or provides advice on Central LHIN policies and procedure ensuring compliance with relevant legislation
- Participates and has a lead role in committees that involve Patient Experience and Engagement e.g. Care Support and Learning Committee
- Supports the Patient and Family Advisory Committee
- Represents Central LHIN on relevant Pan LHIN and external committees/ projects
Knowledge Management
- Collaborate and build capacity for knowledge management across the organization
- Leverage technology to enable knowledge management initiatives
Relationship Management
- Coach managers and employees regarding patient relations
- Establish and sustain effective working relationships with management and staff at all levels to facilitate successful relationships with patients and caregivers
- Develop and sustain positive working relationships with service providers to assist them in follow-ups that meet patient needs and development of best practice
- Provide support to senior management by identifying the impact of proposed changes to organization and patients from organizational effectiveness perspective
- Provide mediation and dispute resolution expertise
Leadership
- Lead and/or participate in inter LHIN Provincial committees and other inter-agency committees to improve processes regarding patient experience and engagement across the continuum
- Provide ongoing leadership, advice and counsel to the management team and organization on positive areas and opportunities for improvement for patient experience
Safety, Science and Service
- Ensures that safe, high quality healthcare and/ or services are always patient centered, driven by information and organized for safety
- Participates in safety and quality information gathering and analysis
- Leads changes and improvements are identified from the collection of data and implement and put into practice
- Understands expectations around the quality and safety framework and leads safety and quality initiatives
- Ensures that healthcare staff respect and respond to patient choices, needs and values
Competencies
Education
- Relevant University degree or recognized equivalent work experience.
- Minimum 5 years’ experience in managing patient/consumer complaints, investigations and resolutions.
- Knowledge of the Excellent Care for All Act
- Knowledge of Local Health System Integration Act, Home Care and Community Services Act, and other relevant health care legislation an asset
- Knowledge of Patient’s First: Action Plan for Health Care
- Certification in dispute resolution and/or mediation an asset.
Experience
Patient Relations
- Dispute resolution skills to help resolve complex issues related to patient care
- In-depth knowledge of complaint management techniques
- In-depth knowledge of problem solving techniques and solutions to drive improvement
- Influence and enable others to utilize problem solving, dispute resolution and negotiation skills to enhance patient experience
- Good knowledge of the healthcare system and direct care/service delivery models used in community agencies
- Good knowledge of Central LHIN’s strategic priorities and goals
This position is located at the Central LHIN headquarters in Markham, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
