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Team Assistants, Full Time six (6) to nine (9) months Temporary Contracts
At the Toronto Central Local Health Integration Networks (LHIN), we are committed to the relentless pursuit of every option to deliver what is most important to each of our clients, and to supporting them to live the fullest and healthiest lives possible. At the same time, we foster an environment where we can unleash the potential of our people.
Full Time six (6) to nine (9) months Temporary Contract Team Assistantsposition are currently available for various teams at the Toronto Central Local Health Integration Network.
POSITION SUMMARY
Reporting to the Manager, Client Services, the Team Assistant will provide courteous, knowledgeable and prompt first contact for clients and callers to the organization. Responsibilities include responding to inbound information calls, inputting client referrals into the electronic form while the client is on the line, making outbound calls where necessary, providing appropriate resolution of the client’s concerns, providing information regarding Placement Services, and linking clients to other agencies, if the Toronto Central Local Health Integration Network does not provide services.
QUALIFICATIONS
- Two (2) years of relevant experience.
- Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience.
- Must be fluent in English (Oral and Written).
- Exceptional client service skills
- Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities.
- Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems.
- Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations.
- Demonstrated reliability, adaptability, flexibility and accountability.
- Computer literacy in a Windows environment is required, particularly Word and Excel.
- Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups
- Knowledge of medical terminology preferred
- Ability to speak an additional language is an asset
- AIRS certification is an asset
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Care Coordinators, Home & Community Care
Central Local Health Integration Network (LHIN)
Temporary Full time & Regular Part time Opportunities Available
Initial Locations: Newmarket Site & Sheppard Site
Central Local Health Integration Network (LHIN). Formerly known as Central Community Care Access Centre (CCAC), Central LHIN is a proud recipient of a Gold Quality Healthcare Workplace Award for 2015, and one of the GTA’s Top Employers for 2017.
The Central LHIN seeks Care Coordinators for our Access, Hospital & Community Teams.
If you are a Registered Nurse (RN and/or B.Sc.N.), Occupational Therapist, Physiotherapist, Speech Language Pathologist, or Certified Social Worker (MSW) in Ontario, we'd like you to become part of our team.
As a Care Coordinator, you will work with your patients in the role of a system navigator to assist them in achieving their optimal health, independence and dignity. Drawing on your knowledge of health and social services, you will assess your patients and helps them to navigate through the complexities of the health care environment.
As a Care Coordinator, you will:
- Be involved in the assessment, problem-solving, decision-making, service planning and coordinating, and monitoring of their progress.
- Facilitate every step of your patients' health care experience, linking them with the right information and helping them understand and manage their short- and long-term health care goals.
- Demonstrate mutual respect to all LHIN staff, clients and stakeholders.
ESSENTIAL QUALIFICATIONS
As a Care Coordinator, you must meet the following requirements:
- A minimum of 2 years' relevant experience as a licensed Nurse (RN/BScN), Physiotherapist(PT), Occupational Therapist, Speech-Language Pathologist(SLP), Social Worker (MSW).
- Membership in good standing with a regulatory body in Ontario.
- Excellent interpersonal, communication, decision-making and assessment skills.
- Ability to work independently and co-operatively in a busy multidisciplinary situation.
- Demonstrated computer literacy to facilitate the use of automated assessment tools.
- A valid driver's licence and access to a vehicle.
- Completed Health Exam Record.
- Ability to wear a protective mask, as required.
ASSETS
- Experience working with diverse, multicultural client groups (including homeless, acquired brain injury (ABI) and pediatrics).
- Bilingualism (English/French) considered an asset.
Local Health Integration Networks (LHINs) get people the care they need in their homes and communities across the province. Caring for more than 637,000 people annually, LHINs work with families to help determine the right care and health supports to keep people at home for as long as possible. Learn more about our Care Coordinator, Nursing and other opportunities at www.LHINjobs.ca or submit a resume to HumanResources-YR@lhins.on.ca.
Central LHIN is committed to a culture that valuesdiversity and inclusion
Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have any special requirements during the recruitment process, please advise Human Resources. The Central LHIN is governed by the requirements of the French Language Services Act and therefore encourages applications from bilingual candidates.
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Team Assistant
Bring your healthcare administrative support experience to this casual role as a Team Assistant for the Central LHIN
Reporting to the Supervisor, Home & Community Care, the TEAM ASSISTANT will provide support for the assigned team in their daily activities to facilitate efficient and effective service delivery to our patients.
Responsibilities include:
• Process new referrals, orders for services, supplies and equipment
• Process and assist with management of confidential records for clients on admission and until discharge
• Enter, update and maintain high volume of client data into electronic database
• Provide administrative support services for case managers
• Answer high volume of telephone inquiries from clients, families and service providers; refer callers to Case Managers and/or other appropriate individuals
• Maintain client information database
• Provide back-up support to other positions as assigned
• Provide switchboard relief as required
• Perform other duties as assigned.
ESSENTIAL QUALIFICATIONS
- Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma.
- 2 years’ related experience. Experience in a healthcare environment would be a definite asset.
- Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar.
- Excellent organization and prioritization skills to ensure data is entered accurately.
- Ability to work independently and accurately in the presence of frequent interruptions.
- Maintain confidentiality, exercise good judgement and discretion.
- Ability to manage frequent changes within a team environment.
- Regular attendance at work is required.
ASSETS
• Familiarity with medical terminology, office administrative procedures/concepts and knowledge of LHIN services would be an asset
• Bilingualism (English/French) considered an asset.
• Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with client databases or other applications used by the LHIN is an asset.
HOW TO APPLY
If you are seeking a chance to be part of team that’s truly making a difference in the lives of others, please apply on-line. All applications will be reviewed.
The Central LHIN is governed by the requirements of the French Language Services Act and therefore encourages applications from French speaking candidates.
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Nurse Practitioner(s) – Palliative
If you are a champion of exemplary patient care, bring your vision and nursing expertise to the Central Local Health Integration Network (LHIN). Formerly known as Central Community Care Access Centre (CCAC), Central LHIN is a proud recipient of a Gold Quality Healthcare Workplace Award for 2015, and one of the GTA’s Top Employers for 2017.
As a Nurse Practitioner within our Integrated Palliative Home Care Program, you will create a direct link between the home care team and the primary care practitioners to increase capacity in the community for end-of-life care. In addition to palliative clients with stable and predictable needs, you will serve a population of clients with complex medical, physical, cognitive and psychosocial conditions that place the client at risk for avoidable hospitalization, premature institutionalization or Alternate Levels of Care (ALC).
Your focus will be on providing critical capacity to enhance continuity of clinical care coordination across primary care, home care, community supports, acute and specialty palliative care sectors. This will see you working collaboratively across the health care system, providing expert clinical palliative leadership to support seamless, integrated care delivery. In your leadership role as a Palliative Care Nurse Practitioner, you’ll have the opportunity to engage in all domains of advanced practice nursing, including mentoring and professional development through coaching for Care Coordinators, service providers, nursing and physician colleagues, and participating in educational initiatives to advance evidence-based practice in palliative care.
Location: These positions are based out of the Markham site, but will involve regular travel across the Central LHIN for meetings and home visits; as a result, a valid driver’s licence and access to a reliable vehicle are required.
Required to cover North York and the surrounding area.
As a Palliative Care Nurse Practitioner, you will play a critical role as part of an interdisciplinary team, where your broad scope of practice will support collaborative practice across the health care continuum. Specifically, you can expect to:
- Ensure rapid response capacity to provide expert clinical care to complex palliative clients and expert clinical advice to primary care physicians, community nurses on the management of pain and symptoms, psychosocial support and therapeutic interventions.
- Make home visits to complex palliative clients and their families, to complete comprehensive clinical assessments and contribute to the development of comprehensive shared care plans in consultation with LHIN Care Coordinators, service providers, primary care physicians and others.
- Provide direct clinical care by visiting patients at home to:
- obtain consent for treatment
- conduct advanced clinical assessments
- provide diagnosis of disease
- perform intervention based on NP scope of practice
- prescribe medications
- manage disease-specific pain and symptoms
- sign the Certificate of Death.
- Act as the lead and clinical expert to the Care Coordinator in terms of professional practice and clinical expertise in the development of palliative care plans for complex clients (shared care plans) and chronic clients (coordinated care plans) that balance clinical, system and family needs.
- Be a professional practice lead and provide clinical expertise to nurses and Care Coordinators, as necessary.
- Provide consistent clinical support for chronic palliative clients and their families, as the clients interact with home and community care, primary care, acute care, and specialist care.
- Participate in client rounds and case conferences with palliative care teams.
- Develop a shared care partnership with primary care, and support primary care physicians in caring for palliative clients on their roster.
- Coordinate access to specialized palliative care and, when needed, acute services, including providing advice and support to ensure safe and seamless transitions between care settings.
- Facilitate ongoing integration of client’s medical care (especially pain and symptom management) across the health care sector to ensure all domains of palliative care are addressed in a seamless, integrated manner and client and family goals are achieved.
- In case of palliative client hospitalization, arrange with the Care Coordinator the enhanced home care supports and services to permit a safe transfer back to the home.
- Ensure regular communication with the direct care community team and the primary care physician for each palliative client.
- Participate in regular business meetings to assist in program development and ongoing monitoring and evaluation.
- Participate in systems planning and system integration activities with the goal of ensuring a comprehensive, high-quality system of hospice palliative care.
- Act as a spokesperson, as required, and ensure positive public relations and effective coordination of services through ongoing liaison and participation on internal and external committees.
- Initiate, benchmark, recommend, implement and evaluate best practices in the delivery of palliative care services.
- Identify, assess and meet the educational needs of clients, their families and other informal caregivers.
- Participate in identifying the educational needs of the interdisciplinary care team and facilitate or participate in the provision of education to meet those needs.
- Provide leadership and role modeling in critical thinking, problem-solving, ethical decision-making and use of evidence to inform service planning and system design.
- Remain current with evidence-based palliative care literature, including best practice guidelines.
- Assess for, and promote, a safe environment for clients, caregivers, family members, and staff, while ensuring adherence to LHIN health and safety policies and practices.
- Participate in committees and workgroups, as required.
Your professional strengths for the role of Nurse Practitioner – Palliative will include:
Key Qualifications
- Current registration with the College of Nurses of Ontario in the Extended Class
- Completion of the Nurse Practitioner Program with a BScN (master’s level degree in Nursing preferred)
- Canadian Nursing Association Certification in Hospice Palliative Care or relevant specialty certification
- From 2 to 5 years’ experience, preferably in a community setting and in Palliative Care Nursing
- Experience as a Nurse Practitioner, preferred
- Demonstrated experience with proven team-building abilities and experience in advancing the clinical practice of multiple health disciplines
- Demonstrated expertise in advanced clinical practice of multiple health disciplines
- Demonstrated advanced knowledge in consultation and ethical decision-making
- Demonstrated experience using theory and evidence to advance clinical practice and outcomes
- Knowledge of the principles of adult education
- Working knowledge of community resources and roles of health care professionals
- Solid knowledge of health care related legislation and practices
- Knowledge of direct care/case management models used in community health care organizations.
- Knowledge of LHIN priorities, policies, practices and service standards
- Effective interpersonal, communication, organizational and planning skills
- Basic proficiency with computerized information systems
- A demonstrated commitment to the LHIN’s mission and values
- Ability to effectively maintain a constant flow of verbal and written communication with others throughout the workplace as well as outside the organization
- Excellent coaching, facilitation, critical thinking and problem-solving skills
- Ability to communicate with clients, their families, health care providers and other relevant individuals in order to follow through with care plan directives
- Demonstrated awareness of cultural diversity and the ability to handle confidential issues discreetly and sensitively
- Skill in building professional relationships across the health sectors
- Ability to research, analyze and evaluate hospice palliative care best practices program development and implementation.
ASSET
- Multilingual ability.
Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have any special requirements during the recruitment process, please advise Human Resources.
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please visit our website at www.lhinjobs.ca or APPLY ONLINE.
Local Health Integration Networks (LHINs) get people the care they need in their homes and communities across the province. Caring for more than 637,000 people annually, LHINs work with families to help determine the right care and health supports to keep people at home for as long as possible. Learn more about our Care Coordinator, Nursing and other opportunities at www.lhinjobs.ca.
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We are currently recruiting for a Clinical Practice Lead – Wound Care
Competition #: FY1718-147
Date Posted: March 11, 2018
Date Closed: Until Filled
Reports to: Manager, Patient Care - Operations
Category: Temporary Full-time until March 28, 2019
Primary Assigned Location: Etobicoke Office, 401 The West Mall, Ste 1001 (with frequent travel to different offices in the region)
Position Outline:
Reporting to the Manager, Patient Care - Operations, the Clinical Practice Lead – Wound Care (CPL-Wound Care), in collaboration with Patient Care Leadership, frontline team members across the Patient Care Portfolio (with emphasis on the Community Teams), Service Provider partners, other internal and external partners, and patients and families, ensures that quality, patient-centered care is designed, delivered, measured, and improved. As an advocate for quality clinical care, the CPL – Wound Care facilitates and supports continuous learning, professional development, and consistently excellent evidence-based care delivery through education, coaching, and mentorship of staff. The CPL will have a focused approach on a specific clinical patient population, including a lens on the impact of social determinants of health and the integration of system partners in improving patient health outcomes.
This position will focus on Wound Care with the goal of building frontline and organizational capacity that promotes an exceptional patient and family experience, in addition to improved health and system outcomes.
An excellent communicator, critical thinker, lifelong learner and problem solver, the Clinical Practice Lead competencies include: expertise in the clinical area of focus, ability to apply research and evidence to inform processes and program development and improvement, ethical decision-making, collaboration with a variety of different stakeholders, and demonstrated leadership.
Key accountabilities:
Patient Care Delivery
- Provides leadership in the development, evaluation, and improvement of clinical practice as it relates to the specific clinical area of focus
- Provides relevant clinical practice consultation to front line staff and system partners
- Works closely with Patient Care Program Managers towards the advancement of clinical practice through program integration and standardization
- Coaches and supports staff with complex clinical practice situations andprovides feedback on performance and clinical practice standards, with an explicit intent to build knowledge and skills competencies
- Works with Patient Care Leadership and Quality & Outcomes Department to identify clinical practice gaps/trends and, in collaboration with program managers and other relevant stakeholders, supports meaningful program and system improvements
- Participates in researching, integrating, and promoting evidence-based clinical care models to achieve organizational goals and objectives
- Builds and maintains relationships with internal and external partners, intentionally focusing on building capacity within the specific clinical practice focus area
- Participates as a leader in change management initiatives; acts as a champion for continuous improvement, and participates in the development of policies, procedures, processes, and tools to improve care delivery
- Supports on-boarding and orientation of new staff in specific clinical area
Patient Assessment, Coordinated Care Planning & Engagement
- Carries a reduced case load; determines capability and assesses patients’ potential for health and well-being on the basis of established criteria; determines eligibility for funded services or placement into long term care
- Responds to inquiries and requests for care in accordance with the patient’s needs; identifies risk factors and urgency for care
- Establishes goals in collaboration with the patient and family/caregiver; ensures goals reflect the patient’s desired outcomes
- Works with system partners, including Service Providers, hospitals, Community Service Sector (CSS), Primary Care, and relevant others to ensure a seamless, coordinated, quality-driven patient and caregiver experience
- Develops a coordinated care plan that reflects the patient’s assessed needs and goals within the resource parameters of the MHLHIN
- Supports complex and difficult patient clinical issues and complaints which cannot be handled in a routine manner
- Attends patient home visits and care conferences as required; supports frontline staff with the development of care plans that are complex as a result of the identified clinical issues
Qualifications include:
- A registered health or social work professional including: registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker
- A member in good standing with their applicable regulatory body below:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Service Workers
- A University degree preferred (or an equivalent combination of education and experience may be considered)
- Three (3) to five (5) years recent experience in community health
- Three (3) to five (5) year experience in clinical practice areas in Wound Care especially those holding the International Interprofessional Wound Care certificate would be an asset;
- Knowledge and experience in Care Coordination, including clinical strength in assessment, care planning, system navigation, health outcomes monitoring, direct support (i.e. self-management principles), collaboration with key system partners
- Passion for driving clinical practice excellence through teaching, mentorship, program development, and system integration
- Adult teaching experience and/or adult education courses are an asset
- Strong written documentation skills and verbal communication/presentation skills that are clear, thorough, concise, accurate, and timely
- Ability to analyze information, problem-solve, and make good decisions
To apply for this vacancy please submit a resume with covering letter referencing FY1718-147 via the following link lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca.
Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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**Talent Pool – Various future temporary, part-time and full-time opportunities in community, hospital and Initial Care Team.
Care Coordinator
If you are a Registered Nurse, an Occupational Therapist, a Physiotherapist, a Speech-Language Pathologist or a Certified Social Worker in Ontario, we would like you to become part of our team. As a Care Coordinator, you will act as a liaison between your clients and the various health care providers they need to achieve optimal health, independence and dignity. Drawing on your knowledge of health services, and working from a laptop computer, you will conduct face-to-face or telephone assessments and help your clients navigate through the complexities of the health care environment. This will involve explaining relevant services, and coordinating and monitoring their implementation. You will be there to facilitate every step of your clients’ health care experience, linking them with the right information and helping them understand and manage their short- and long-term health care goals. As a Care Coordinator, you will enjoy freedom and flexibility, but, most of all, you will get to see the results of your efforts – every step of the way.
Care Coordinators may work in a variety of settings to plan and coordinate care – the community, a local hospital or one of our offices.
ESSENTIAL QUALIFICATIONS
- At least 1 year of relevant experience as a Registered Nurse (BScN or diploma), a Physiotherapist, an Occupational Therapist, a Speech-Language Pathologist or a Social Worker (MSW)
- Membership in good standing with a regulatory body in Ontario
- Excellent interpersonal, communication, decision-making and assessment skills
- Ability to work independently and co-operatively in a busy, multidisciplinary situation
- Computer literacy in a Windows environment
- Community-based positions also require a valid driver’s licence and full access to a reliable vehicle for home visits
ASSETS
- For some positions, previous experience working with client groups, including, but not limited to: multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, paediatrics
- For some positions, the ability to speak a second language
WHO WE ARE
A mosaic of geographic and cultural diversity and home to over 922,000 local residents, the Central West LHIN plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, LHINs are also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.
Employees at the Central West LHIN enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.
HOW TO LEARN MORE AND APPLY
If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca. You may also send your resume to Human Resources at cwcareers@lhins.on.ca.
We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.
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Care Coordinator
If you are a Registered Nurse, an Occupational Therapist, a Physiotherapist, a Speech-Language Pathologist or a Certified Social Worker in Ontario, we would like you to become part of our team.
Care Coordinators may work in a variety of settings to plan and coordinate care – the community, a local hospital or one of our offices.
We are currently hiring for anticipated numerous Temporary FULL-TIME and Permanent Part Time Care Coordinator vacancies in our Home and Community Team for our Community & Hospital – South West Mississauga and North West Mississauga Teams.
Please note that all external Care Coordinator new hires must be able to attend a MANDATORY six (6) week full-time orientation session starting AUGUST 20, 2018.
POSITION OUTLINE
Responsible for assessing, planning, coordinating, implementing and reviewing patients’ needs and services provided by the LHIN following Ministry of Health legislation and LHIN policies and procedures. Responsible for providing information to patients as well as referring them to alternate community resources.
QUALIFICATIONS
A registered health or social work professional including:registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker.
A member in good standing with their applicable regulatory body below:
College of Nurses of Ontario
College of Physiotherapists of Ontario
College of Occupational Therapists of Ontario
College of Audiologists and Speech Language Pathologists of Ontario
Ontario College of Social Workers and Social Services Workers
A University degree preferred. An equivalent combination of education and experience may be considered.
Minimum two years recent experience in community health or a related field. If social worker, medical social work experience required.
Knowledge of community resources
Computer literacy and keyboarding skills required
Valid driver’s license and access to a reliable motor vehicle
Insurance that includes driving for business purposes and minimum liability of $1,000,000.
Ability to communicate in French or other languages an asset.
ASSETS
• For some positions, previous experience working with client groups, including, but not limited to: multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, paediatrics
• For some positions, the ability to speak a second language
WHO WE ARE
Each year, over 600,000 people count on the Local Health Integration Network (LHINs) of Ontario as their single point of access for community services. At the heart of our success is a highly skilled group of 3,500 Care Coordinators who play a pivotal role in helping our clients navigate the complexities of the health care system.
Employees at the Mississauga Halton LHIN enjoy a competitive compensation package which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization including ongoing internal learning opportunities, formal training events and conferences.
HOW TO LEARN MORE AND APPLY
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please APPLY ONLINE. All applications will be reviewed. Applications received on-line are monitored regularly and will be processed quickly. Applications using other means (fax: 416 626 1821) require manual review and will be processed within 30 days. Please note that this fax number is only to be used for recruitment purposes.
The Mississauga Halton LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements please advise Human Resources during the recruitment process.
Most LHIN Centres of Ontario are governed by the requirements of the French Language Services Act. We provide services in French and encourage applications from French-speaking candidates.
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JOB TITLE: Manager, Home and Community Care
START DATE: February 2018
DURATION: Full Time, Permanent
REPORTS TO: Director, Home and Community Care
DEPARTMENT: Home and Community Care
LOCATION: Toronto Central LHIN
POSITION SUMMARY
Reporting to the Director, Home and Community Care, this position is responsible for overseeing the ongoing management, planning and evaluation of case management and long-term care placement coordination within an assigned area for the Toronto Central Local Health Integration Network (TC LHIN). Working with a sub-region team and community services partners, the incumbent will ensure that quality client-focused services are delivered.
An excellent communicator and problem solver, the Manager, Home and Community Care is accountable for the quality and fiscal management of delivery of client services, and the position will also directly manage staff providing such services.
MAJOR RESPONSIBILITIES:
- Leads a team of operations professionals and staff in delivering coordinated quality community health care and facilitate access to long term care.
- Coaches and assists staff with complex client situations.
- Monitors and manages the budget, including analyzing results and recommending adjustments.
- Participates in researching, integrating and promoting leading client services delivery models in one or more specialty client program areas for the Toronto Central LHIN, in order to achieve established objectives and targets
- Implements best practice measures to serve Long Term Care facilities, Community Resource groups, physicians, and nursing and rehabilitation services.
- Builds and maintains relationships with health and social service agencies and external service providers.
- Participates as a leader in change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve service delivery.
- Interprets and implements organizational policy, union contracts, and any applicable legislation as required.
- Day-to-day management and development of Home and Community Care staff.
- Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.
KNOWLEDGE AND SKILLS:
Education and Experience:
- Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health. May also have a background and graduate degree in social services, or an MBA (or equivalent).
- Regulated Health Professional preferred.
- Three to five years experience managing in a multi-disciplinary, culturally diverse health care environment.
- Knowledge of direct care/case management and/ or operational models used in community health care organizations
- Good knowledge of community resources (e.g., services and programs), and roles of health care professionals and understanding of issues and priorities within health care
- In-depth understanding of the Toronto Central LHIN’s priorities and related Home and Community Care priorities and plans
- Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.)
- A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care.
- Demonstrated skills in organization and time management.
- Superior oral and written communication skills.
- Demonstrated leadership, relationship management, facilitation, negotiation and problem solving skills.
- In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CARE, TRCCD, Portal, PointClick, Metro PCS, RAI, etc.)
- Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.)
- Bilingual (French and English) oral and written communications skills are an asset.
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please send apply online at www.lhinjobs.ca
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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We are currently recruiting a Care Coordinator for our Palliative Team
Competition #: FY1718-210
Date Posted: February 14, 2018
Date Closed: Until Filled
Start Date: May 2018
Reports to: Manager, Regional Programs - Palliative
Job Rate: CUPE Salary Band 5: $37.29 - $43.39 per hour
Category: Temporary Full-time (1 year)
Team: Palliative
Primary assigned location: 2655 North Sheridan Way, Mississauga
POSITION OUTLINE:
The Mississauga Halton CCAC has an exciting opportunity for a Care Coordinator to join the Palliative Team during a time of strategic focus on palliative care within the Mississauga Halton LHIN region and across the province. Transformation of Palliative Care is a strategic initiative for Mississauga Halton CCAC, and we are seeking passionate, collaborative and creative professionals to join our team. We are seeking an excellent communicator, critical thinker, lifelong learner and problem solver.
The Palliative Care Coordinator competencies include: clinical expertise in palliative care, patient and family-centred, ethical decision-making, collaboration with a variety of different stakeholders, and demonstrated leadership with inter-professional teams, including providers within the circle of care for individual patients and caregivers, and among the community with partners and colleagues. Experience in medication management and/or medication reconciliation and familiarity with medical diagnoses and disease trajectories are critical skillsets that will be a focus of recruitment.
Responsible for:
- Providing care coordination to patients with palliative needs, supporting patients with palliative needs to remain at home and in community through stable, transitional phases, and end of life.
- Development of individualized, collaborative care plans and care conferencing
- Facilitating communication and collaboration between the inter-professional care team for each patient
- Home visits and telephone communication with patients and caregivers; liaison with primary care providers and members of a patients circle of care.
- Assessing, planning, coordinating, implementing and reviewing patient needs and services
- Providing information to patients and referrals to alternate community resources
- Responding to inquiries and request for care in accordance with the patient’s needs; identifies risk factors and urgency for care
QUALIFICATIONS:
- A registered health or social work professional including: registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker.
- A member in good standing with their applicable regulatory body below:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Services Workers
- A University degree preferred. An equivalent combination of education and experience may be considered.
- Minimum two years recent experience in community health or a related field (acute, hospice, home and community care settings). If allied health professional, relevant clinical medical experience required.
- Palliative experience preferred.
- Knowledge of community resources and demonstrated ability to collaborate and establish/strengthen care teams
- Knowledge and experience in Care Coordination, including clinical strength in assessment, care planning, system navigation, health outcomes monitoring, direct support (i.e., self-management principles), collaboration with key system partners
- Demonstrated skill and experience in providing care in a manner that is culturally responsive and effective with individuals from various backgrounds and diversity.
- Computer literacy and keyboarding skills required
- Valid driver’s license and access to a reliable motor vehicle
- Insurance that includes driving for business purposes and minimum liability of $1,000,000.
- Ability to communicate in French or other languages an asset.
To apply for this vacancy please submit a resume with covering letter referencing FY1718-210 via the following link www.lhinjobs.caor visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton CCAC is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton CCAC document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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The Mississauga Halton Local Health Integration Network (LHIN), are amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The Mississauga Halton Local Health Integration Network (LHIN) is pivotal in this process. Entrusted through our provincial mandate to plan, fund, integrate and deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the stewardship of approximately $1.6 billion of public funds allocated to our health service providers and the delivery of high quality home and community care.
If you would like to make a fundamental difference, we invite you to bring your passion and knowledge to the Mississauga Halton LHIN. Join our dynamic team transforming the local health care system.
We are currently recruiting a Team Assistant (FUTURE VACANCY)
POSITION OUTLINE:
Provides office, clerical and administrative support to the Patient Care Team, including but not limited to:
- Input patient information into CHRIS (CAF data, equipment and supply orders, calendaring, PCS, etc.)
- Patient and Service Provider interaction (answers routine phone requests; makes routine calls on the direction and on behalf of the Care Coordinators; arrange/cancel home visits; redirects non-routine calls)
- Administrative support (sorts and distributes mail; files patient information; sends/receives faxes; etc.)
- Performs other duties as required.
SKILLS AND COMPETENCIES
Educational Qualifications
- Completion of Secondary School – minimum requirement
- Administrative training preferred
- Health care training preferred
- Medical terminology training preferred
- Computer training preferred
Experience
- Minimum two years previous experience in similar or related position
- Experience with medical supplies is an asset
Skills/Abilities
- Accurate and efficient data entry skills
- Proficient in common office applications
- Interpersonal and customer service skills
- Strong understanding of confidentiality principles
- Understanding of roles of health care providers and other stakeholders
- Organizational skills
- Flexibility for changing processes and multiple contacts.
- Problem solving and decision making skills within proscribed limits.
- Prioritize multiple work tasks.
- Ability to communicate in French or other languages an asset.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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The Mississauga Halton Local Health Integration Network (LHIN), are amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. The Mississauga Halton Local Health Integration Network (LHIN) is pivotal in this process. Entrusted through our provincial mandate to plan, fund, integrate and deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the stewardship of approximately $1.6 billion of public funds allocated to our health service providers and the delivery of high quality home and community care.
If you would like to make a fundamental difference, we invite you to bring your passion and knowledge to the Mississauga Halton LHIN. Join our dynamic team transforming the local health care system.
We are currently recruiting for a Care Coordinator (FUTURE VACANCY)
If you are a Registered Nurse, an Occupational Therapist, a Physiotherapist, a Speech-Language Pathologist or a Certified Social Worker in Ontario, we would like you to become part of our team.
Care Coordinators may work in a variety of settings to plan and coordinate care – the community, a local hospital or one of our offices.
Please note that all EXTERNAL hires must be available to attend a mandatory six (6) weeks full-time paid orientation. Dates of when the Orientation will be discuss during the recruitment process.
POSITION OUTLINE
Responsible for assessing, planning, coordinating, implementing and reviewing patients’ needs and services provided by the LHIN following Ministry of Health legislation and LHIN policies and procedures. Responsible for providing information to patients as well as referring them to alternate community resources.
QUALIFICATIONS
- A registered health or social work professional including: registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker.
- A member in good standing with their applicable regulatory body below:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Services Workers
- A University degree preferred. An equivalent combination of education and experience may be considered.
- Minimum two years recent experience in community health or a related field. If social worker, medical social work experience required.
- Knowledge of community resources
- Computer literacy and keyboarding skills required
- Valid driver’s license and access to a reliable motor vehicle
- Insurance that includes driving for business purposes and minimum liability of $1,000,000.
- Ability to communicate in French or other languages an asset.
ASSETS
• For some positions, previous experience working with client groups, including, but not limited to: multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, paediatrics
• For some positions, the ability to speak a second language
WHO WE ARE
Each year, over 600,000 people count on the Local Health Integration Network (LHINs) of Ontario as their single point of access for community services. At the heart of our success is a highly skilled group of 3,500 Care Coordinators who play a pivotal role in helping our clients navigate the complexities of the health care system.
Employees at the Mississauga Halton LHIN enjoy a competitive compensation package which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization including ongoing internal learning opportunities, formal training events and conferences.
HOW TO LEARN MORE AND APPLY
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please APPLY ONLINE. All applications will be reviewed. Applications received on-line are monitored regularly and will be processed quickly. Applications using other means (fax: 416 626 1821) require manual review and will be processed within 30 days. Please note that this fax number is only to be used for recruitment purposes.
The Mississauga Halton LHIN is committed to accommodating people with Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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JOB TITLE: Payroll and Benefits Specialist
START DATE: April 2018
DURATION: Full Time, Permanent
REPORTS TO: Supervisor, Payroll and Benefits Specialist
DEPARTMENT: Human Resources
LOCATION: Toronto Central LHIN
POSITION SUMMARY
Reporting to the Payroll Supervisor, this position is responsible for ensuring a secure and fiscally accurate comprehensive pay and benefits service for the Toronto Central LHIN including the maintenance of the payroll, human resources and scheduling system, the administration and processing of benefits, and the maintenance of related regulatory reporting and other functions.
MAJOR RESPONSIBILITIES:
- Implements and manages the computerized payroll, human resources and scheduling system; establishes and ensures the maintenance of internal financial controls; ensures the integrity and security of the data; works to improve data input, reporting and reconciliation processes
- Processes bi-weekly union and non-union payroll and other full cycle payroll activities and benefits administration (such as calculations for premiums and overtime; calculates, codes and processes information on hires, transfers, leaves, terminations, and wage adjustments; verifies the accuracy of statutory and benefits-related deductions.
- Administers benefits programs including: major medical and dental plans, life insurance, AD&D, STD, LTD, HOOPP; reviews existing coverage to identify gaps and opportunities for partnerships with other LHINs; provides necessary reports and analysis of current plans as required.
- Prepares monthly billings for all plans: remits and reconciles monthly statements for Canada Revenue Agency, Employer Health Tax, union dues, WSIB and benefits; liaises with external agencies as required to trace and resolve discrepancies; is the initial point of contact for these agencies.
- Produces weekly, bi-weekly, monthly, quarterly, annual and ad hoc reports and monthly metrics as required; provides research and financial analysis
- Reconciles payroll-related accounts to the General Ledger; liaises as required to investigate and resolve discrepancies; prepares reports for each cost centre.
- Responds to staff and management inquiries regarding pay and benefit issues,
- Performs other duties as required.
KNOWLEDGE AND SKILLS:
Education:
- University degree or College Diploma (or equivalent) in payroll, benefits administration, human resources or other related fields.
- PCP (Payroll Compliance Practitioner) designation an asset
Experience:
- At least three years’ experience in payroll and benefits administration, preferably in a unionized environment
- Knowledge of payroll requirements, including CRA payroll rules, year-end reporting, EHT, WSIB etc.
- Knowledge of Toronto Central LHIN collective agreement entitlements, as well as related legislation such as Employment Standards Act and Canada Labour Code
- Good understanding of general accounting practices regarding journal entries, reconciliation and reporting
- Knowledge of and proven ability to use spreadsheets to analyze and track pay, benefits and related HR information
- Advanced computer skills and the ability to use a variety of software programs (including MS Office Word, Excel, PowerPoint, etc.) and databases (payroll, human resources and scheduling).
- Demonstrated ability to work with limited supervision, with proven skills in organization and time management.
- Demonstrated ability to exercise tact and sound professional judgment when responding to matters concerning highly sensitive and confidential personal information
- Strong oral and written communication skills
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please apply online at www.lhinjobs.ca.
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process
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The Mississauga Halton Local Health Integration Network (LHIN), is one of 14 local organizations that have been created in Ontario to plan, coordinate and fund local health services, including hospitals, community care, long-term care homes, community support service agencies, and mental health and addictions agencies. The Mississauga Halton LHIN is home to more than one million people and its office is located in Oakville, Ontario.
Committed to lead health system coordination and integration for our communities our vision is to move towards a seamless health system promoting optimal health and delivering high quality care when and where needed. If you are interested in being part of a dynamic team at the Mississauga Halton LHIN, consider the following:
We are recruiting a Palliative Professional Practice Advisor
Competition #: FY1718-242
Date Posted: March 22, 2018
Date Closed: Until Filled
Start Date: Immediately
Reports to: Director, Palliative Care
Category: Permanent Full-time
Team: Palliative Team
Current primary assigned location: 2655 North Sheridan Way, Mississauga
POSITION OUTLINE:
Reporting to the Director, Palliative Care, the Palliative Professional Practice Advisor provides overall leadership and direction for palliative professional practice within the Mississauga Halton LHIN and acts as a resource for internal and partnering health professionals and organizations. The Palliative Professional Practice Advisor works collaboratively with the Mississauga Halton LHIN Palliative team, LHIN portfolios, Service Provider Organizations and other system partners (e.g. primary care) to ensure that best, leading and evidence-based practices are used within Mississauga Halton LHIN to provide high quality, safe care and /care co-ordination. The Palliative Professional Practice Advisor will work closely with the Mississauga Halton Palliative Care Network to support the identified initiatives and to provide education to the Mississauga Halton Palliative Care Network stakeholders.
DUTIES & RESPONSIBILITIES
Professional Practice
- Provides subject matter expertise for Professional Practice within Mississauga Halton LHIN specifically within the Palliative program.
- Leverages a strong working relationship, facilitates and/or collaborates with the MH LHIN Palliative team, Service Providers and the Mississauga Halton Palliative Care Network in the implementation of best, leading and evidence-based practices into daily patient/client care and care co-ordination processes and activities
- Collaborates with Home and Community Care Professional Practice Advisor(s) to actively and continually seek out best, leading and evidence-based practices in care co-ordination and in home care services for implementation within the LHIN and/or its partner organizations, with respect to Palliative care.
- Engages and works closely with the inter-professional palliative home care team to foster, facilitate, enhance, and support best, leading and evidence based practices and processes;
- Provides coaching and mentoring to LHIN staff to enable the evaluation and application of best available, evidence based information in the planning and delivery of palliative care
- Collaborates with Palliative team, the Mississauga Halton Palliative Care Network and Service Provider Organizations in the identification, discussion, change and evaluation of practice issues with respect to palliative care
- Works closely with the MH LHIN Palliative team and the Learning & Organizational Development team to ensure best, leading & evidence based practices are built into staff learning & development activities (e.g. orientation, on-going learning activities, new practices or program introduction) MH LHIN Palliative team and the Information Management & Technology department to ensure best, leading, evidence based practices are supported and enabled through organizational information systems and technology
- Collaborates with Home and Community care Professional Practice Advisor(s) to promote and model an environment that fosters continuous learning and professional practice for LHIN staff and Service Provider Organizations and other key stakeholders
- Monitors current legislation, professional standards and guidelines, or applicable directives from government funding and professional bodies for compliance and collaborates with appropriate individuals and departments to address shortfalls and/or anticipate implications with regards to palliative care
- Participates in performance reviews and appraisals of direct health care providers employed by the LHIN (e.g. Nurse Practitioners and Care coordinators)
- Participates in monthly Pan LHIN Professional Practice Advisory Council
Research
- Coordinates and enables LHIN and Mississauga Halton Palliative Care Network participation in externally driven research initiatives
- Ensures LHIN research policy and procedures are up-to-date, adhere to current standards for ethical and rigorous research practices, and are consistently applied within the organization
Leadership
- Exemplifies behaviours, actions and attitudes that are consistent with Mississauga Halton LHIN’s vision, mission and values as aligned with our Values in Action statements
- Participates in the development and successful implementation of the department’s annual priorities in alignment with the organizational priorities
- Implements and monitors tools and processes that enable the delivery of high quality and safe services
- Reviews, assesses and/or recommends policy and programs that best meet the needs of the department
- Provides advice on departmental issues and challenges to both senior management and/or Mississauga Halton LHIN employee
- Provides leadership to designated work groups, programs and/or committees
- Acts as coach and mentor with respect to professional practice within and outside of Mississauga Halton LHIN
- Provides on-the-job advice/guidance, direction and feedback with respect to professional practice
- Organizes, coordinates and reviews the work of others within the team
Relationship Management
- Establishes and maintains effective relationships with internal and external partners including numerous community and professional agencies and institutions and other LHINs to enable the development of a sustainable health system in Mississauga Halton
- Represents the Mississauga Halton LHIN and the Mississauga Halton Palliative Care Network in conferences and meetings
- Collaborates with stakeholders in the implementation of department plans and programs
- Employs consensus building skills to ensure the most beneficial outcomes to the department
- Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective services are provided
- Demonstrates sensitivity and political acuity in all interactions
- Ensures ethnic, spiritual, linguistic, familial and cultural differences are respected
Other Related Activities
- Leads self, engages others, achieves results, continuous quality improvement and excellence in all activities and outcomes
- Identifies budget requirements and manages budget in accordance with identified learning needs, departmental priorities and strategic directions and priorities of the organization
- Works in and ensures that staff work in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations and adheres to health and safety policies/ practices developed and implemented by the Mississauga Halton LHIN and takes reasonable precautions
- Strives to meet or exceed all accountabilities in the Operational Leadership Role Map®
- Implements new procedures and controls deemed necessary by management
- Participates on internal and/or external committees as required
- Participates in mandatory learning/education to maintain and update skills and knowledge whenever deemed necessary
- Works respectfully, positively and collaboratively within a team environment sharing experiences and lessons learned
- Leads, facilitates and/or participates on special projects and undertakes other duties as assigned
QUALIFICATIONS
Education, Training & Experience
- University degree in a health discipline, Health Sciences or related field (or equivalent combination of education and experience)
- Master’s degree in a health discipline and/or education preferred
- Five (5) to seven (7) years related palliative experience with a minimum of three (3) years in a leadership role
- Licensed/registered member of a health profession in good standing with the regulatory and/or professional body (Registered Nurse preferred)
- LEAP preferred
- CAPCE/CNA Certification in HPC preferred
- At least five (5) years demonstrated experience in professional practice development and/or the application and evaluation of best, leading, evidence based practices within an organization
- Demonstrated understanding and application of research design, development, implementation, application, evaluation and knowledge translation
- Excellent leadership and interpersonal skills with demonstrated ability to foster a supportive work environment and work within inter-professional teams
- Able to effectively foster inter-professional care and collaboration among a diverse patient care team
- Demonstrated facilitation, mentoring, change management and leadership abilities
- Self-directed and highly motivated
To apply for this vacancy please submit a resume with covering letter referencing FY1718-242 via the following link www.lhinjobs.caor visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca.
Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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We are currently recruiting a Clinical Practice Lead – Mental Health and Addiction
Competition # FY1819 - 026
Date Posted: April 27, 2018
Date Closed: Until Filled
Start Date: Immediately
Reports to: Manager, Home and Community Care
Category: Permanent Full Time
Primary assigned location: 401 The West Mall, Etobicoke
Position Outline:
Reporting to the Manager, Home and Community Care, the Clinical Practice Lead, in collaboration with Patient Care Leadership, frontline team members across the Patient Care Portfolio (with emphasis on the Community Teams), Service Provider partners, other internal and external partners, and patients and families, ensures that quality, patient-centered care is designed, delivered, measured, and improved. As an advocate for quality clinical care, the Clinical Practice Lead facilitates and supports continuous learning, professional development, and consistently excellent evidence-based care delivery through education, coaching, and mentorship of staff. The Clinical Practice Lead will have a focused approach on a specific clinical patient population, including a lens on the impact of social determinants of health and the integration of system partners in improving patient health outcomes.
This position will focus on Mental Health & Addiction with the goal of building frontline and organizational capacity that promotes an exceptional patient and family experience, in addition to improved health and system outcomes.
An excellent communicator, critical thinker, lifelong learner and problem solver, the Clinical Practice Lead competencies include: expertise in the clinical area of focus, ability to apply research and evidence to inform processes and program development and improvement, ethical decision-making, collaboration with a variety of different stakeholders, and demonstrated leadership.
Key accountabilities:
Patient Care Delivery
- Provides leadership in the development, evaluation, and improvement of clinical practice as it relates to the specific clinical area of focus
- Provides relevant clinical practice consultation to front line staff and system partners
- Works closely with Patient Care Program Managers towards the advancement of clinical practice through program integration and standardization
Coaches and supports staff with complex clinical practice situations andprovides feedback on performance and clinical practice standards, with an explicit intent to build knowledge and skills competencies
- Works with Patient Care Leadership and Quality & Outcomes Department to identify clinical practice gaps/trends and, in collaboration with program managers and other relevant stakeholders, supports meaningful program and system improvements
- Participates in researching, integrating, and promoting evidence-based clinical care models to achieve organizational goals and objectives
- Builds and maintains relationships with internal and external partners, intentionally focusing on building capacity within the specific clinical practice focus area
- Participates as a leader in change management initiatives; acts as a champion for continuous improvement, and participates in the development of policies, procedures, processes, and tools to improve care delivery
- Supports on-boarding and orientation of new staff in specific clinical area
Patient Assessment, Coordinated Care Planning & Engagement
- Carries a reduced case load; determines capability and assesses patients’ potential for health and well-being on the basis of established criteria; determines eligibility for funded services or placement into long term care
- Responds to inquiries and requests for care in accordance with the patient’s needs; identifies risk factors and urgency for care
- Establishes goals in collaboration with the patient and family/caregiver; ensures goals reflect the patient’s desired outcomes
- Works with system partners, including Service Providers, hospitals, Community Service Sector (CSS), Primary Care, and relevant others to ensure a seamless, coordinated, quality-driven patient and caregiver experience
- Develops a coordinated care plan that reflects the patient’s assessed needs and goals within the resource parameters of the Local Health Integration Network (LHIN)
- Supports complex and difficult patient clinical issues and complaints which cannot be handled in a routine manner
- Attends patient home visits and care conferences as required; supports frontline staff with the development of care plans that are complex as a result of the identified clinical issues
Qualifications include:
- A registered health or social work professional including: registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker
- A member in good standing with their applicable regulatory body below:
- College of Nurses of Ontario
- College of Physiotherapists of Ontario
- College of Occupational Therapists of Ontario
- College of Audiologists and Speech Language Pathologists of Ontario
- Ontario College of Social Workers and Social Service Workers
- A University degree preferred (or an equivalent combination of education and experience may be considered)
- Three (3) to five (5) years recent experience in community health
- Three (3) to five (5) years experience in specific clinical practice area (Mental Health & Addiction)
- Knowledge and experience in Care Coordination, including clinical strength in assessment, care planning, system navigation, health outcomes monitoring, direct support (i.e. self-management principles), collaboration with key system partners
- Passion for driving clinical practice excellence through teaching, mentorship, program development, and system integration
- Adult teaching experience and/or adult education courses are an asset
- Strong written documentation skills and verbal communication/presentation skills that are clear, thorough, concise, accurate, and timely
- Ability to analyze information, problem-solve, and make good decisions
To apply for this vacancy please submit a resume with covering letter referencing FY1819-026 via the following link www.lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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Temporary Full-Time Care Coordinator positions are currently available at Toronto Central Community Local Health Integration Network (TC LHIN). Specifically these roles are to work with our major hospital providers in the downtown core (ie. University Health Network, Mount Sinai, St. Michael's). This opportunity is great for regulated health professionals who want to help clients transition from Hospital to Community with safety and ease.
POSITION SUMMARY
Incumbents will assess referred clients for eligibility in the Toronto Central Local Health Integration Network and assist ineligible clients in finding alternative sources of care. Responsibilities include working with clients and their families/care givers to ensure that their needs are met through the development, co-ordination, and monitoring of comprehensive service plans, and act as the contact between clients and various community agencies and providers.
SALARY RANGE
Care Coordinator $67,736.71- $79,085.36 per annum
QUALIFICATIONS
- A nurse, physical therapist, occupational therapist, speech language pathologist or Dietician currently licensed, registered or certified according to the requirements of the profession in the Province of Ontario; or a Social Worker with a MSW and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW); or be currently employed as a care co-ordinator.
- A minimum of two (2) years relevant clinical or community health experience.
- Excellent assessment skills and ability to make decisions with limited information is required.
- Understands specific needs and challenges of the frail elderly.
- Demonstrated excellent interpersonal, communication, decision-making skills, and high flexibility is required.
- Ability to work independently and co-operatively in a busy multi-disciplinary situation.
- Knowledge of community resources and situations that can be managed in the community.
- Demonstrated understanding of all destinations and care options for clients – including supportive housing, LTC, convalescence, short stay etc. as a destination.
- Ability to remain calm and de-escalate clients/caregivers presenting in the Emergency Department environment.
- Knowledge of and experience working with culturally diverse groups is required.
- Additional language skills preferred.
- Demonstrated computer literacy in a Windows environment is required
- Physical/medicine expertise is preferred.
HOW TO APPLY:
We offer competitive salaries and Healthcare of Ontario Pension Plan (HOOPP) options.
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please visit our website at www.ccacjobs.caand apply online.
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
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Rapid Response Nurse (Part-time)
ABOUT US
The Central Local Health Integration Network (LHIN), a Crown Agency of the Province of Ontario, is responsible for planning, funding, integrating health services and delivering home and community care services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. The LHIN provides over $2 billion in funding to more than 90 health service providers, including hospitals, long-term care homes, community health centres, mental health and addiction service providers and community support services.
PRIMARY PURPOSE
Reporting to the Senior Manager, Home and Community Care, your role is to ensure effective transitions from acute to home care for frail adults and seniors with complex needs and/or high risk characteristics, e.g. congestive heart failure. The Rapid Response Nurse provides the first in-home nursing visit within 24 hours from hospital discharge for high needs seniors. Your responsibilities include effective communication and linkage with primary care; timely and effective rapid response nursing care. During this visit, the nurse will confirm the patient hospital discharge care plan, perform a thorough nursing assessment and clinical interventions as required, communicate the importance of primary care to avoid re-hospitalization, and perform medication reconciliation for the client.
SHIFT REQUIREMENTS
Scheduled hours and days require flexibility in order to meet the needs of the Central LHIN and its clients. Rapid response nurses rotate through a 24/7 schedule which includes on-call shifts. Initial area and/or schedule may change in order to facilitate the needs of the Central LHIN in accordance with the ONA Collective Agreement.Work may also be required in different locations across the Central LHIN.
SALARY RANGE
As per the collective agreement.
QUALIFICATIONS
- Registered Nurse (BScN or diploma) and current registration with the College of Nurses of Ontario.
- Emergency/critical care and /or Geriatric nursing certificate an asset.
- Minimum of five years of direct recent and relevant nursing experience in a clinical role.
- Excellent clinical assessment skills, i.e.: cardiorespiratory, hydration status, nutritional status, pain and symptom management.
- Excellent clinical nursing skills, i.e.: intravenous access, central line access, venipuncture, catheterizations, g-tube feedings, tracheostomy care, ostomy care, wound care, chest tubes, pain and symptom management, palliative care.
- Effectively maintain a constant flow of verbal and written communication with others throughout the workplace as well as outside the organization.
- Able to communicate with clients’, their families, and other relevant individuals in order to follow through with care plan directives.
- Knowledge of the principles of adult health teaching.
- Working knowledge of community resources and roles of health care professionals.
- Solid knowledge of health care related legislation and practices.
- Knowledge of direct care / case management models used in community health care organizations.
- Knowledge of LHIN priorities, policies, practices and service standards.
- Effective interpersonal and communication skills.
- Effective organizational and planning skills.
- Basic proficiency with computerized information systems.
- Bilingualism (English/French) considered an asset.
- Demonstrates commitment to the LHIN’s mission and values.
- Demonstrated awareness of cultural diversity, as well as ability to behave discreetly and sensitively to confidential issues.
- Must have a valid driver’s license and access to a vehicle.
- Travel will be required.
- On call duties required.
This position's primary assigned site is Newmarket, Ontario, however there will be requirement for travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
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We are currently recruiting a Patient and Family Engagement Coordinator – East Mississauga and South Etobicoke
Competition Number: FY1819-044
Date Posted: May 25, 2018
Date Closed: Until Filled
Portfolio: Health System Strategy, Integration and Planning
Department: Communications and Engagement
Team: Communications and Engagement
Reports To: Manager, Patient and Family Engagement and Community Outreach
Category: Temporary Part-Time (FTE (0.4) – 28 hours per pay period)
Primary Assigned Location: TBD
POSITION SUMMARY
Reporting to the Manager, Patient Engagement and Community Outreach, the Patient and Family Engagement Coordinator is responsible for organizing local engagement activities, working closely with health care providers/professionals, health planners, and patients, families and community members in East Mississauga and South Etobicoke (EM & SE) to develop a more integrated network of care in the community.
As an active member of the EM & SE community, this individual will conduct local engagement with patients, caregivers, and community members; advise LHIN staff, leadership, and health system partners of the local needs and priorities of the community; and work collaboratively to improve care for the population of the sub-region and the LHIN.
The role will be responsible for promotion and implementation of the Mississauga Halton LHIN Roadmap for Patient, Family and Community Engagement within their local community. Using the roadmap as a guide, the individual will support effective, meaningful, and equitable engagement of patients, individuals with lived experience, caregivers and family members in the development of a high performing local integrated health system in the region.
Guided by health equity lens, the Patient and Family Engagement Coordinator will spearhead identified patient engagement efforts within care communities and across the region, including advisory and focus groups, patient feedback, experience-based co-design, and patient-centred evaluation. The role will engage 1:1 and in small groups with individuals with lived experience, patients, caregivers and family members, building grassroots engagement, and also build on existing engagement efforts, to identify gaps in resources and supports required, and expand neighbourhood capacity. Works to expand and strengthen existing patient, family and community engagement efforts currently in place within partner organizations, and supports an inclusive, coordinated best practice approach to patient, family and community engagement for the EM & SE.
DUTIES & RESPONSIBILITIES
Patient and Family Engagement
- Conducts small group and 1:1 outreach with patients and families for the purposes of engaging their participation and gathering input in program planning and quality improvement initiatives.
- Facilitates stakeholder meetings, prepares presentation content and makes presentations to stakeholders, supports local steering committees and regional tables in patient and family engagement efforts.
- Collects, collates, analyzes, reports and presents patient and family feedback data.
- Identifies and recruits patient and families for inclusion and participation in engagement forums and activities throughout the region.
- Plans, coordinates, organizes and facilitates patient and family events and activities, including focused group discussions etc.
- Develops formal and informal channels of communication with patients and families to receive feedback on Health system performance and for improving Health system processes and tools.
- Identifies gaps in planning and design processes or activities where patients and families have not had opportunity for involvement/voice, and works with partners to create opportunities for patient/Family feedback.
- Facilitates formation of patient and families advocacy groups within the community.
- Actively looks for and implements ways for the team to meet external stakeholder and customer’s needs.
- Establishes and maintains an appropriate filing system for records.
- Responsible for specific delegated projects and tasks under the direction of the Manager.
- Establishes relationships and communicates with Service Providers and external/internal stakeholders as necessary.
- Actively works to share best practices in patient and family engagement, educating and sharing knowledge from expert organizations including Health Quality Ontario, Institute for Patient and Family Centred Care, etc.
Neighbourhood Capacity Building
- Builds upon existing community asset mapping to strengthen awareness of resources, services and supports that promote meaningful engagement within the Health System and care communities.
- Convenes and expands patient focus groups to assist with neighbourhood capacity building, spearheads patient-centred development/implementation of patient engagement strategy within care communities and across the region.
- Prepares presentation content and makes presentations to stakeholders, disseminating information to the various health system partners.
- Prepares reports, documents, spreadsheets, slides and other documentation and correspondence required for all resource/capacity development activities.
- Establishes relationships and communicates with any relevant committees, community providers and external/internal stakeholders as necessary.
QUALIFICATIONS
Education, Training & Experience
- Degree, Certificate or Diploma in community or social services, health care, general administration or related field (or equivalent combination of education and experience satisfactory to Mississauga Halton LHIN)
- Three (3) to five (5) years related and relevant experience providing program coordination
- “Lived Experience” with or direct exposure to navigating multiple services and supports within the health care sector and broader system of care is preferred
- Experience interacting with individuals from diverse ethnic and socio-economic backgrounds
- Experience in developing and supporting collaborative relationships with patients, caregivers and communities.
- Experience in working knowledge and usage of different diverse social media platforms ie Twitter, Instagram; and basic Graphic Design knowledge and website concept design would be an asset
- Good understanding of Mississauga Halton geography, Mississauga Halton LHIN stakeholders, client service delivery frameworks and methods, and overall issues and priorities within the health care sector and their impact on HR systems and operations
- Demonstrated ability to engage and relate with a diverse group of providers and community members within a health equity lens
- Tact, diplomacy to interact with multiple, and often high profile external stakeholders
- Ability to analyze information, problem-solve and make good decisions
- Self-directed with an ability to organize, plan, prioritize and multi-task
- Overall understanding of ethnic, spiritual, linguistic, familial and cultural differences
To apply for this vacancy please submit a resume with covering letter referencing FY1819-044 via the following link www.lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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We are currently recruiting a Patient and Family Engagement Coordinator – Oakville
Competition Number: FY1819-045
Date Posted: May 25, 2018
Date Closed: Until filled
Portfolio: Health System Strategy, Integration and Planning
Department: Communications and Engagement
Team: Communications and Engagement
Reports To: Manager, Patient and Family Engagement and Community Outreach
Category: Temporary Part-Time (FTE (0.3) – 21 hours per pay period)
Primary Assigned Location: TBD
POSITION SUMMARY
Reporting to the Manager, Patient Engagement and Community Outreach, the Patient and Family Engagement Coordinator is responsible for organizing local engagement activities, working closely with health care providers/professionals, health planners, and patients, families and community members in Oakville to develop a more integrated network of care in the community.
As an active member of the Oakville community, this individual will conduct local engagement with patients, caregivers, and community members; advise LHIN staff, leadership, and health system partners of the local needs and priorities of the community; and work collaboratively to improve care for the population of the sub-region and the LHIN.
The role will be responsible for promotion and implementation of the Mississauga Halton LHIN Roadmap for Patient, Family and Community Engagement within their local community. Using the roadmap as a guide, the individual will support effective, meaningful, and equitable engagement of patients, individuals with lived experience, caregivers and family members in the development of a high performing local integrated health system in the region.
Guided by health equity lens, the Patient and Family Engagement Coordinator will spearhead identified patient engagement efforts within care communities and across the region, including advisory and focus groups, patient feedback, experience-based co-design, and patient-centred evaluation. The role will engage 1:1 and in small groups with individuals with lived experience, patients, caregivers and family members, building grassroots engagement, and also build on existing engagement efforts, to identify gaps in resources and supports required, and expand neighbourhood capacity. Works to expand and strengthen existing patient, family and community engagement efforts currently in place within partner organizations, and supports an inclusive, coordinated best practice approach to patient, family and community engagement for the Oakville.
DUTIES & RESPONSIBILITIES
Patient and Family Engagement
- Conducts small group and 1:1 outreach with patients and families for the purposes of engaging their participation and gathering input in program planning and quality improvement initiatives.
- Facilitates stakeholder meetings, prepares presentation content and makes presentations to stakeholders, supports local steering committees and regional tables in patient and family engagement efforts.
- Collects, collates, analyzes, reports and presents patient and family feedback data.
- Identifies and recruits patient and families for inclusion and participation in engagement forums and activities throughout the region.
- Plans, coordinates, organizes and facilitates patient and family events and activities, including focused group discussions etc.
- Develops formal and informal channels of communication with patients and families to receive feedback on Health system performance and for improving Health system processes and tools.
- Identifies gaps in planning and design processes or activities where patients and families have not had opportunity for involvement/voice, and works with partners to create opportunities for patient/Family feedback.
- Facilitates formation of patient and families advocacy groups within the community.
- Actively looks for and implements ways for the team to meet external stakeholder and customer’s needs.
- Establishes and maintains an appropriate filing system for records.
- Responsible for specific delegated projects and tasks under the direction of the Manager.
- Establishes relationships and communicates with Service Providers and external/internal stakeholders as necessary.
- Actively works to share best practices in patient and family engagement, educating and sharing knowledge from expert organizations including Health Quality Ontario, Institute for Patient and Family Centred Care, etc.
- Neighbourhood Capacity Building
- Builds upon existing community asset mapping to strengthen awareness of resources, services and supports that promote meaningful engagement within the Health System and care communities.
- Convenes and expands patient focus groups to assist with neighbourhood capacity building, spearheads patient-centred development/implementation of patient engagement strategy within care communities and across the region.
- Prepares presentation content and makes presentations to stakeholders, disseminating information to the various health system partners.
- Prepares reports, documents, spreadsheets, slides and other documentation and correspondence required for all resource/capacity development activities.
- Establishes relationships and communicates with any relevant committees, community providers and external/internal stakeholders as necessary.
QUALIFICATIONS
Education, Training & Experience
- Degree, Certificate or Diploma in community or social services, health care, general administration or related field (or equivalent combination of education and experience satisfactory to Mississauga Halton LHIN)
- Three (3) to five (5) years related and relevant experience providing program coordination
- “Lived Experience” with or direct exposure to navigating multiple services and supports within the health care sector and broader system of care is preferred
- Experience interacting with individuals from diverse ethnic and socio-economic backgrounds
- Experience in developing and supporting collaborative relationships with patients, caregivers and communities.
- Experience in working knowledge and usage of different diverse social media platforms ie Twitter, Instagram; and basic Graphic Design knowledge and website concept design would be an asset
- Good understanding of Mississauga Halton geography, Mississauga Halton LHIN stakeholders, client service delivery frameworks and methods, and overall issues and priorities within the health care sector and their impact on HR systems and operations
- Demonstrated ability to engage and relate with a diverse group of providers and community members within a health equity lens
- Tact, diplomacy to interact with multiple, and often high profile external stakeholders
- Ability to analyze information, problem-solve and make good decisions
- Self-directed with an ability to organize, plan, prioritize and multi-task
- Overall understanding of ethnic, spiritual, linguistic, familial and cultural differences
To apply for this vacancy please submit a resume with covering letter referencing FY1819-045 via the following link www.lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
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We are currently recruiting a Patient and Family Engagement Coordinator – Halton Hills and Milton
Competition Number: FY1819-046
Date Posted: May 25, 2018
Date Closed: Until Filled
Portfolio: Health System Strategy, Integration and Planning
Department: Communications and Engagement
Team: Communications and Engagement
Reports To: Manager, Patient and Family Engagement and Community Outreach
Category: Temporary Part-Time (FTE (0.3) – 21 hours per pay period)
Primary Assigned Location: TBD
POSITION SUMMARY
Reporting to the Manager, Patient Engagement and Community Outreach, the Patient and Family Engagement Coordinator is responsible for organizing local engagement activities, working closely with health care providers/professionals, health planners, and patients, families and community members in Halton Hills and Milton to develop a more integrated network of care in the community.
As an active member of the Halton Hills and Milton community, this individual will conduct local engagement with patients, caregivers, and community members; advise LHIN staff, leadership, and health system partners of the local needs and priorities of the community; and work collaboratively to improve care for the population of the sub-region and the LHIN.
The role will be responsible for promotion and implementation of the Mississauga Halton LHIN Roadmap for Patient, Family and Community Engagement within their local community. Using the roadmap as a guide, the individual will support effective, meaningful, and equitable engagement of patients, individuals with lived experience, caregivers and family members in the development of a high performing local integrated health system in the region.
Guided by health equity lens, the Patient and Family Engagement Coordinator will spearhead identified patient engagement efforts within care communities and across the region, including advisory and focus groups, patient feedback, experience-based co-design, and patient-centred evaluation. The role will engage 1:1 and in small groups with individuals with lived experience, patients, caregivers and family members, building grassroots engagement, and also build on existing engagement efforts, to identify gaps in resources and supports required, and expand neighbourhood capacity. Works to expand and strengthen existing patient, family and community engagement efforts currently in place within partner organizations, and supports an inclusive, coordinated best practice approach to patient, family and community engagement for the Halton Hills and Milton.
DUTIES & RESPONSIBILITIES
Patient and Family Engagement
- Conducts small group and 1:1 outreach with patients and families for the purposes of engaging their participation and gathering input in program planning and quality improvement initiatives.
- Facilitates stakeholder meetings, prepares presentation content and makes presentations to stakeholders, supports local steering committees and regional tables in patient and family engagement efforts.
- Collects, collates, analyzes, reports and presents patient and family feedback data.
- Identifies and recruits patient and families for inclusion and participation in engagement forums and activities throughout the region.
- Plans, coordinates, organizes and facilitates patient and family events and activities, including focused group discussions etc.
- Develops formal and informal channels of communication with patients and families to receive feedback on Health system performance and for improving Health system processes and tools.
- Identifies gaps in planning and design processes or activities where patients and families have not had opportunity for involvement/voice, and works with partners to create opportunities for patient/Family feedback.
- Facilitates formation of patient and families advocacy groups within the community.
- Actively looks for and implements ways for the team to meet external stakeholder and customer’s needs.
- Establishes and maintains an appropriate filing system for records.
- Responsible for specific delegated projects and tasks under the direction of the Manager.
- Establishes relationships and communicates with Service Providers and external/internal stakeholders as necessary.
- Actively works to share best practices in patient and family engagement, educating and sharing knowledge from expert organizations including Health Quality Ontario, Institute for Patient and Family Centred Care, etc.
Neighbourhood Capacity Building
- Builds upon existing community asset mapping to strengthen awareness of resources, services and supports that promote meaningful engagement within the Health System and care communities.
- Convenes and expands patient focus groups to assist with neighbourhood capacity building, spearheads patient-centred development/implementation of patient engagement strategy within care communities and across the region.
- Prepares presentation content and makes presentations to stakeholders, disseminating information to the various health system partners.
- Prepares reports, documents, spreadsheets, slides and other documentation and correspondence required for all resource/capacity development activities.
- Establishes relationships and communicates with any relevant committees, community providers and external/internal stakeholders as necessary.
QUALIFICATIONS
Education, Training & Experience
- Degree, Certificate or Diploma in community or social services, health care, general administration or related field (or equivalent combination of education and experience satisfactory to Mississauga Halton LHIN)
- Three (3) to five (5) years related and relevant experience providing program coordination
- “Lived Experience” with or direct exposure to navigating multiple services and supports within the health care sector and broader system of care is preferred
- Experience interacting with individuals from diverse ethnic and socio-economic backgrounds
- Experience in developing and supporting collaborative relationships with patients, caregivers and communities.
- Experience in working knowledge and usage of different diverse social media platforms ie Twitter, Instagram; and basic Graphic Design knowledge and website concept design would be an asset
- Good understanding of Mississauga Halton geography, Mississauga Halton LHIN stakeholders, client service delivery frameworks and methods, and overall issues and priorities within the health care sector and their impact on HR systems and operations
- Demonstrated ability to engage and relate with a diverse group of providers and community members within a health equity lens
- Tact, diplomacy to interact with multiple, and often high profile external stakeholders
- Ability to analyze information, problem-solve and make good decisions
- Self-directed with an ability to organize, plan, prioritize and multi-task
- Overall understanding of ethnic, spiritual, linguistic, familial and cultural differences
To apply for this vacancy please submit a resume with covering letter referencing FY1819-046 via the following link www.lhinjobs.caor visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca Please note, only those candidates selected for an interview will be contacted.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
.
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Decision Support Analyst
ABOUT US:
The Central Local Health Integration Network (LHIN), a Crown Agency of the Province of Ontario, is responsible for planning, funding, integrating health services and delivering home and community care services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. The LHIN provides over $2 billion in funding to more than 90 health service providers including hospitals, long-term care homes, community health centres, mental health and addiction service providers and community support services.
PRIMARY PURPOSE:
Reporting to the Manager of Decision Support you will be a part of a skilled team that extract and analyze data to support LHIN staff in their decision making. You will play an integral role in the provision of information, analysis and business intelligence to support home and community care, planning decisions, local health system design and strategy development leading to improved patient care and coordination of health care services.
KEY ACCOUNTABILITIES:
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Participate on a high quality Decision Support team to support, advise and educate information users on data collection, data acquisition, analysis, interpretation, and indicator development. Fulfill end-user needs for information.
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Support Home and Community care programs, the planning team, senior management and the Board of Directors with data, information, analyses and dashboards to enable effective decision making.
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Work with various teams at a program level on projects requiring data, information and analyses. For example the budget team and sub-region teams.
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Conducting analyses of local health care system for the purpose of identifying gaps and establishing planning priorities as well as assessing the impact of planning recommendations and decisions.
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Provide analytic input and expertise to Annual Business Plans, Integrated Health Service Plans and Annual Reports
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Conduct preliminary reviews and analytical verification of provincial and national reports (CIHI Health Indicators, HSMR, Canadian Community Health Survey, HQO Quality Monitor) to assess LHIN performance against benchmarks and advise LHIN team on priority areas for follow-up.
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Extract and aggregate data from disparate sources. Includes report writing using SQL, SRSS and SSAS and projects related to database design and redesign.
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Accountable for development and regular production of standard products, reports and dashboards to support the evaluation of home and community care services and local health system performance. Includes the Corporate Balanced Scorecard, leadership dashboard, MLAA/Stocktake dashboard, and IHSP Scorecard.
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Extract, aggregate and analyze data from provincial and national databases and business intelligence tools such as: CIHI portal, intelliHealth and iPort Access. Be a key point of contact for understanding the information in these databases and where to source data for specific sectors, including: primary care, hospital, home and community care, mental health and addictions, long-term care, as well as population health and socio-demographic data.
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Develop and implement educational tools and materials to facilitate the use of information as a strategic resource.
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Educate and create learning program for LHIN staff on ‘self-serve tools’ relative to staff portfolios such as: CIHI e-learning, MoHLTC HSIMI website, HQO tools, Ontario Community Health Profiles. Includes developing ‘self-serve tools’ for staff to access frequently requested data on their own in a user-friendly way.
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Continue the deployment and improvement of business intelligence tools, portals and dashboards.Monitor data quality and reconcile data against various systems and take investigative action where required.
QUALIFICATIONS & SKILLS:
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Undergraduate degree in a related discipline as a minimum requirement. Master’s degree preferred. Certification with the Canadian College for Health Records Administrators (CCHRA), an asset.
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Strong problem solving, analytical and critical thinking skills.
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Experience in a health care decision support environment and a solid understanding of the health care system.
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Experience with decision support tools such as Business Intelligence systems and proficiency in SPSS, SAS and SQL.
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Experience with database design an asset
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Solid knowledge of CIHI datasets (DAD, NACRS, CCRS, NRS, OMHRS, HCRS).
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Solid knowledge CIHI/MoHLTC methodologies (HSFR, HSMR, RIW, HIG, MIS Guidelines).
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Solid knowledge of Access to Care/Cancer Care Ontario datasets and Business Intelligence tools (WTIS, ALC, ER, SetP, iPort).
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Knowledge of interRAI suite of tools and experience with the CCAC’s Client Health and Related Information System (CHRIS), an asset
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Strong verbal and written communication skills, including the ability to display and explain complex analyses in an easily understood user-friendly manner geared to the target audience.
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Exceptional technical skills related to working with large data sets.
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Excellent knowledge of Microsoft Office suite (Excel, Access, Word, and PowerPoint).
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Experience with ETL development and configuration, including design and development of OLAP cubes, an asset.
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Demonstrated ability to prioritize workload and function in a dynamic work environment.
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Ability to work co-operatively with all levels of LHIN staff and external stakeholders.
Please apply online at lhinjobs.ca.
For more information on the Central LHIN, visit centrallhin.on.ca.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.
