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Posted Date 7 hours ago(1/27/2022 3:09 PM)
  Reporting to the Director, Quality, Risk Management and Patient Safety, Manager, Patient Experience is responsible for patient experience and engagement; managing the patient relations processes including complaints and appeals and supports patient experience improvement and engagement strategies.   Core Responsibilities - Leads, develops, and manages patient experience and engagement initiatives across the organization - Develops a patient relations processes that is transparent, responsive and equitable - Assists patients and caregivers to navigate complaint and appeals processes and provides an opportunity for them to express compliments, concerns, suggestions and improvements - Undertakes mediation of disputes between patients, substitute decisions makers (on behalf of patients ) and Home and Community Care Support Services (HCCSS) Central employees or service providers concerning the delivery of services - Collaborates with appropriate stakeholders to problem solve and strengthen the relationship between the patient and Home and Community Care Support Services for complex patient and family issues - Supports leadership development  in managing and resolving complaints and provides education to staff on patient relations process e.g. complaint management - Builds relationships with health service providers, service provider organizations and other relevant stakeholders (Patient Ombudsman Office, Ministry of Health, Independent Complaint Facilitators, Ontario Health ) to support resolution of complaints - Supports development and implementation of the patient experience and engagement strategy for the HCCSS - Reviews and evaluate patient experience and engagement processes using patient feedback from various sources e.g. complaints, surveys, incident reviews, to inform practice and improvements - Fosters a culture of person-centered care and engagement - Revises and/or provides advice on HCCSS Central policies and procedure ensuring compliance with relevant legislation - Participates and has a lead role in committees that involve Patient Experience and Engagement e.g. Care Support and Learning Committee, locally and provincially - Supports the Patient and Family Advisor activities - Represents HCCSS Central on relevant external committees/ projects as required Knowledge Management - Collaborate and build capacity for knowledge management across the organization - Leverage technology to enable knowledge management initiatives   Relationship Management - Coach managers and employees regarding patient relations - Establish and sustain effective working relationships with management and staff at all levels to facilitate successful relationships with patients and caregivers - Develop and sustain positive working relationships with service providers to assist them in follow-ups that meet patient needs and development of best practice - Provide support to senior management by identifying the impact of proposed changes to organization and patients from organizational effectiveness perspective - Provide mediation and dispute resolution expertise   Leadership - Lead and/or participate in Provincial committees and other inter-agency committees to improve processes regarding patient experience and engagement Provide ongoing leadership, advice and counsel to the management team and organization on positive areas and opportunities for improvement for patient experience   Safety, Science and Service - Ensures that safe, high quality healthcare and/ or services are always patient centered, driven by information and organized for safety - Participates in safety and quality information gathering and analysis - Leads changes and improvements are identified from the collection of data and implement and put into practice - Understands expectations  around the quality and safety framework and leads safety and quality initiatives - Ensures that healthcare staff respect and respond to patient choices, needs and values   Competencies   Education - Relevant University degree or recognized equivalent work experience. - Minimum 5 years’ experience in managing patient/consumer complaints, investigations and resolutions. - Knowledge of the Excellent Care for All Act, Local Health System Integration Act, Home Care and Community Services Act, Long Term Care Act, Connecting People to Home and Community Care, and other relevant health care legislation an asset - Certification in dispute resolution and/or mediation an asset. Patient Relations - Dispute resolution skills to help resolve complex issues related to patient care - In-depth knowledge of complaint management techniques - In-depth knowledge of problem solving techniques and solutions to drive improvement  - Influence and enable others to utilize problem solving, dispute resolution and negotiation skills to enhance patient experience - Good knowledge of the healthcare system and direct care/service delivery models used in community agencies - Good knowledge of HCCSS Central strategic priorities and goals - Excellent communications skills, verbal and written   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.  
Job ID
2022-5135
Company
Home and Community Support Services Central
Job Location
Markham ON,Ontario,Canada
Posted Date 7 hours ago(1/27/2022 2:59 PM)
Team Assistant  Regular Part Time  Home and Community Care - Direct Nursing Services      The Team Assistant provides administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.   SHIFT REQUIREMENTS Days and hours may require flexibility.  The initial area and/or schedule may change in order to facilitate the needs of Home and Community Care Support Services Central in accordance with the ONA Collective Agreement.  Ability to work outside normal business hours is required.   SALARY RANGE As per the collective agreement.   PRIMARY RESPONSIBILITIES - Provides administrative support to facilitate the provision of patient services. - Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters. - Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator. - Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients. - Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed. - Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.   SKILLS AND QUALIFICATIONS   - Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma. - 2 years’ related experience. Experience in a healthcare environment would be a definite asset. - Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar. - Bilingualism (English/French) considered an asset. - Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset. - Excellent organization and prioritization skills to ensure data is entered accurately. - Ability to work independently and accurately in the presence of frequent interruptions. - Maintain confidentiality, exercise good judgment and discretion. - Ability to manage frequent changes within a team environment. - Regular attendance at work is required. Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5137
Company
Home and Community Support Services Central
Job Location
Markham ON,Ontario,Canada
Posted Date 8 hours ago(1/27/2022 1:53 PM)
Home and Community Care Support Services South West is seeking a Manager of Home and Community Carefor our Complex/Palliative portfolio!     Opportunity Summary:   Home and Community Care Support Services South West is seeking an accomplished leader to the role of Manager, Home and Community Care for the Oxford (Woodstock, Ontario) region.   As a member of the Home and Community Care Team, the Manager, Home and Community Care is responsible for managing daily operations to ensure that effective and efficient services are provided to patients and their families through the provision of care coordination services and long-term care home placement services. The Manager, Home and Community Care leads the delivery of client driven care services by building and maintaining relationships, with community and hospital stakeholders, contracted service providers, and other health systems partners. This is a permanent full time opportunity.     What will you do?  - Lead the delivery of Patient-Driven Care by building and maintaining relationships with community/hospital stakeholders, contracted service providers, and other health system partners. - Ensure the effective delivery of patient care and operational support for a specialty/geographic area. - Supervise the performance of the Care Coordination team and direct nursing team within a specialty/ geographic area, including determining and assigning workload, and coaching and providing guidance on handling care coordination issues. - Analyze information from information systems/databases, service providers, patient reports, staff feedback, and industry trends and practices to formulate recommendations and provide input to planning processes for future programs, policies, and services. - Be the first-level of management in a specialty/geographic area. - Resolve problems and conflicts regarding clinical and interpersonal issues that require consideration of multiple sources of information.   What must you have?  - Regulated Health Professional (RN preferred) with a strong clinical background in palliative care and complex disease. - Minimum three (3) years of recent and relevant management experience in a unionized environment. - Knowledge of direct care coordination models used in community health care organizations and a good knowledge of community resources (e.g., services and programs), and roles of health care professionals. - Knowledge of the evolving role of HCCSSs, and the issues and priorities within the health care sector, and how these issues impact patient service delivery. - Effective communication skills to maintain a range of contacts with health professionals within the community and strong collaboration skills to participate on projects and committees with colleagues across the organization or local community agencies. - Ability to deal constructively with a variety of contentious/difficult situations, discuss sensitive information, and influence/persuade others to follow a recommended course of action. - Strong coaching skills to provide instructions and guidance to staff with respect to activities, challenges and questions. - Strong planning and organizing skills. - Valid Driver’s License and access to a vehicle; regular travel is required throughout the HCCSS SW boundaries and occasional travel outside the South West region. - Comprehensive knowledge of Microsoft Office applications (e.g., Outlook, Word, Excel, etc.).   What would give you an advantage?   - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics. - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    How do I apply?   Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is 6 February 2022 at 23:59 hours.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.
Job ID
2022-5136
Company
Home and Community Care Support Services South West
Job Location
London,Ontario,Canada
Posted Date 1 day ago(1/26/2022 1:55 PM)
At Home and Community Care Support Services Toronto Central we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to putting resources and attention toward improving the engagement, retention and promotion of the incredible talent we have. This is by ensuring our employment practices and processes are designed to prevent discrimination against our people who identify as being Black, Indigenous, visible minority, Francophone, 2SLGBTQ+ community, neurodiversity, disability status, or any other aspect, which makes them unique.   POSITION SUMMARY:   This position is responsible for providing a full range of Human Resources leadership for an assigned client group.  The position provides HROD expertise, knowledge, and consultation to front line managers in addressing all matters related to people.  Using knowledge and techniques in the areas of employee relations, recruitment, attendance management, performance management and organizational development, the HROD Business Partner contributes significantly to the organization’s business objectives.  MAJOR RESPONSIBILITIES:   Liaising with line managers and employees on a day-to-day basis, the HROD BP provides support and counsel on a broad variety of HROD issues, including but not limited to:   Employee/Labour Relations - Provides support for employee/labour relations issues, including internal dispute resolution, policy/procedure interpretation, Collective Agreement interpretation, counselling and actively participating in the handling of complaints and grievances, etc. - Maintain awareness of, and communicate as necessary, relevant provincial employment and labour legislation; monitor for compliance with applicable legislation.   Recruitment - Assists with the recruitment function, including requisition processing, job postings, applicant tracking, interviews, employment offers, onboarding [orientation], etc.  Also responsible for providing advice and guidance and assisting with special work arrangements (e.g., job sharing, modified work arrangements, etc.) - Partners with the Client Services Managers in conducting employment interviews and obtains necessary details to ensure the quality and capabilities of candidates referred for employment.Occupational Health and Safety - Ensures compliance with the Occupational Health and Safety Act of Ontario including providing support to the reporting and WSIB claims processes. - Assists in the return to work process working closely with the OHN, the manager, and the employee to finalize return to work plans, including modified plans.   Organizational Development/Training & Development - Coaches managers in effective employee performance management, alignment and engagement of employees in the delivery of business unit goals and overall talent management. - Act as a change agent in the creation of a workplace culture, employee empowerment, accountability, continuous improvement, and ongoing learning. - Proactively manage the identification and resolution of team-related issues   POSITION REQUIREMENTS: Education: - University Degree, relevant program of studies in Human Resources Management or recognized equivalent work experience. - CHRP or CTDP designation or working towards such, is preferred. Experience:   - Minimum of two (2) years experience in a generalist Human Resources capacity or other relevant work experience. - Significant experience in HROD  in a unionized environment - Expert knowledge of employment and labour legislation. - Knowledge of organizational development and change management theories and practices - Demonstrated proficiency in problem solving skills. - Demonstrated excellent communication (oral and written), interpersonal, facilitation and organizational skills with superior conflict resolution - Strong presentation skills and analytical skills, ability to perform tasks with minimal supervision, ability to work with all levels of management, proven ability to successfully manage organizational change, creative forward thinker. - Demonstrated ability to exercise tact and sound professional judgment when responding to matters concerning sensitive personal information - Knowledge of HR tools and systems available to support HR reporting and employee information (e.g. HRIS, MS Office Suite, Workopolis, etc.) - Certification in health and safety would be an asset. - English/ French bilingual would be an asset.   Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
Job ID
2022-5134
Company
Home and Community Care Support Services Toronto Central
Job Location
Toronto,Ontario,Canada
Posted Date 1 day ago(1/26/2022 12:23 PM)
We are currently recruiting a Senior Financial Analyst     Competition #:  FY2122-135 Date Posted:      November 16, 2021            Date Closed:       Until Filled Start Date:         as soon as possible Reports to:         Manager, Planning and Reporting Category:            Permanent Full-time Primary assigned location:  Etobicoke Office, 401 The West Mall (working remotely at the present time)   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   POSITION OUTLINE   Reporting to the Manager, Financial Planning and Reporting, the Senior Financial Analyst provides analysis to ensure accuracy and reliability of financial data with respect to the general ledger, internal and external financial statements and reports, including the Ministry of Health & Long Term Care (MOHLTC) reporting, the approved budget and Management Information System (MIS) Standards for Home and Community Care Support Services Mississauga Halton.   DUTIES & RESPONSIBILITIES   Corporate Accounting / Financial Management - Prepares account analysis and reconciliations - Analyzes effectiveness of various methods for data collection and their ability to measure improvement and forecast future needs - Compiles the data for various operating & management reports for review - Completes a periodic cash flow analysis - Reviews general ledger coding for receipts and payments to ensure compliance with the approved operating budget and MIS standards for review with the Finance Coordinator - Creates and maintains the capital expenditure worksheets, fixed assets register and amortization schedule - Creates and maintains account roll-ups in accordance with the MIS - Develops tools to support process improvements and evaluates the effect on quality outcomes - Identifies gaps in data availability and defines and implements solutions to close the gaps - Maintains the General Ledger integrity by reviewing coding to ensure accuracy and compliance with MIS Standards and maintenance of the Chart of Accounts - Assists and provides support to management in the development and understanding of project driven business cases, including development of metrics such as quality measures, process control points, and data/information definitions   Financial Reporting - Assists in timely and accurate submission of financial and statistical reports to the MOHLTC and other government bodies (Trial Balance Submissions, Annual Reconciliation Reports and other supplementary reports) - Compiles, analyzes and prepares the financial reports and results against the financial plan on a regular basis - Compiles data for internal departmental and organizational budget reporting - Monitors and analyzes performance to budget and variance analysis of budgets to actual expenditure - Prepares, analyzes, and monitors financial forecasts and related variances - Assists in preparation and filing of various returns to statutory agencies - Assists in reviewing of processes or systems to improve timeliness and accuracy of all reporting - Compiles data for various projects, meetings and presentation of material   Budgeting/Forecasting - In collaboration with the Manager, Financial Planning and Reporting, assists with the development, ongoing monitoring, education and reporting of the annual budget - Performs financial and statistical analysis to understand and forecast service delivery and financial costs - Interprets and summarizes data trends using a variety of tools - Supports management and staff decision making through analysis of data and pertinent  business processes - Assists in creating and maintaining the capital budget and provide updates, as required - Prepares budget variance analysis on a regular basis - Assists in completion of budget working papers, as required - Assists in preparing reports for revenue and expenditure forecasting - Assists in preparing budget variance analysis, as required - Responds to general budget inquiries - Reviews and monitors staffing complement in collaboration with Human Resources on a periodic basis - Provides data analysis for labour relations, budgeting and completing year-end financial report activities - Compiles the financial data to facilitate the efficient and effective use of resources - Based on data analysis, makes recommendations for control points or improvements to business processes   Audit - Assists the Finance management team in carrying out internal and external audit duties, as assigned - Completes year-end audit working papers   Other Related Activities - Works in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations and adheres to health and safety policies/ practices developed and implemented by Home and Community Care Support Services Mississauga Halton and takes reasonable precautions - Implements new procedures and controls deemed necessary by management - Demonstrates behaviours, actions and attitudes that are consistent with our Vision/Mission/Values - Participates on internal and/or external committees as required - Participates in mandatory learning/education to maintain and update skills and knowledge whenever deemed necessary - Supports the team and works with team members to ensure department needs are met including absence coverage - Undertakes other duties as assigned   QUALIFICATIONS   Education, Training & Experience - University degree or College diploma in Business, Finance or related field (or equivalent combination of education and experience) - Actively working towards a professional accounting designation (Certified General Accountant (CGA) minimum level 3 or equivalent; Certified Management Accountant (CMA) or Chartered Accountant (CA)) - Four (4) to six (6) years’ experience in accounting and financial analysis - Knowledge of generally accepted accounting principles, procedures, and standards - Excellent planning, time-management, multi-tasking and organizational skills - Ability to handle pressure in a fast paced, changing environment - Experience in a health related environment preferred   Skills and Attributes - Strong ability to use MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) - Understanding and commitment to quality service and best practice - Flexible, adaptable and responsive to change - Excellent customer service skills - Ability to probe, analyze information, problem-solve and make good decisions - Ability to think analytically with attention to detail in the presence of frequent interruptions - Self-directed with an ability to organize, plan, prioritize and multi-task - Excellent  data entry skills - Excellent  written documentation skills that are clear, thorough, concise accurate and timely - Demonstrated critical thinking - Highly detailed oriented                            To apply for this vacancy please visit the Mississauga Halton page of lhinjobs.ca   Home and Community Care Support Services Mississauga Halton is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.  We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.  Applicants need to make their accommodation needs known when contacted.
Job ID
2021-5068
Company
Home and Community Care Support Services Mississauga Halton
Job Location
Mississauga,Ontario,Canada
Posted Date 2 days ago(1/25/2022 2:16 PM)
  Home and Community Care Support Services South West is seeking a Payroll Assistant!     Opportunity Summary:   As a member of the Corporate Services team, the Payroll Assistant is responsible for ensuring a secure and fiscally accurate payroll system for the organization, including development, implementation, and maintenance of the payroll system. Primary areas of responsibility include payroll services, reporting and training. This is a permanent full time opportunity.   Currently operating remotely, with the launch of a “hybrid remote working model” anticipated later in the year, this opportunity is located in London, Ontario.   What will you do?   As the Payroll Assistant, you will:  - Play an active role in the configuration and maintenance of the payroll system, annual reconciliations, and remittances for all statutory, pension/benefit, union deductions. - Process payroll: oversee calculations such as premiums, overtime, and salary rate changes; calculate, code and process information on hires, transfers, leaves, and terminations; verify the accuracy of deductions. - Design, implement, manage, and ensure the data integrity and security of payroll. - Provide orientation to new staff and re-orientation to existing staff on the payroll, providing support to management on the same. - Liaise with software provider and external agencies to ensure timely processing of payroll adjustments and resolution of discrepancies. - Prepare all monthly, bi-monthly, and year-end reports, not limited to, but including: vacation, sick leave, banked over time, floats, personal leave hours, and stat holidays. - Respond to Auditors’ requests for information. - T4 preparation, reconciliation and distribution. - Ensure deductions are accurate and reconciles for major medical, dental AD&D, etc. - Prepare and remit monthly statements and premiums to various entities (e.g., EHT, union, pension, WSIB, etc.). - Issue Records of Employment. - Provide support in completing benefits/pension forms as required, and input all necessary information for payroll. - Provide back up to Finance Coordinator in times of absence (i.e. reconciling and sending payroll files to the bank).     What must you have?  - Greater than one (1) year Post-secondary in Accounting or Payroll, or the equivalent combination of education. - Payroll certification required. - Greater than six (6) months’ relevant experience. - Advanced knowledge of payroll requirements, including CCRA payroll rules, year-end reporting, EHT, WSIB etc. - Knowledge of the organization’s benefits plan, and the role of providers and related government agencies. - Knowledge of the organization’s collective agreement entitlements, as well as related legislation such as Employment Standards Act and Canada Labour Code. - Understanding of general accounting practices regarding journal entries, reconciliation, and reporting. - Knowledge of HRIS and payroll processing systems with respect to processing information and generating reports. - Solid understanding of Corporate Services department policies and procedures. - Extensive advanced knowledge and proficiency with MS Office applications.    What would give you an advantage?  - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    How do I apply?   Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is 2 February 2022 at 23:59 hours.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.  
Job ID
2022-5133
Company
Home and Community Care Support Services South West
Job Location
London,Ontario,Canada
Posted Date 3 days ago(1/25/2022 9:42 AM)
Non Union Financial Analyst, Family Managed Home Care Program Regular Full Time  Corporate Services - Finance  Initial Location Allstate (Hybrid-required to work remotely and onsite)   The Financial Analyst – Primary focus will be the Family Managed Home Care Program. This role performs a number of financial, accounting, and analytical duties in order to ensure that clients using the Self-Directed Care (“SDC”) model receive prompt reimbursement for services that are compliant with the SDC Funding Agreement and the relevant policies and directives of the Central Local Health Integration Network (LHIN).   The following outlines the specific duties and responsibilities of the Financial Analyst – Family Managed Home Care Program: - Reviews relevant schedules of the SDC Funding Agreement for each client to ensure understanding of different requirements. - Reviews approved SDC budget plan for each client to make certain information is complete and accurate. - Interacts directly with client/SDM in order to maintain regular communication to those in receipt of funds.   - Ensures that regular payments are processed by preparing the authorization for monthly payments as per the funding agreement and the SDC budget. - Ensures that the LHIN only provides SDC funding to the Client or Substitute Decision-Maker (“SDM”) for eligible expense incurred during a particular time period, based on invoices that are received, reviewed, and approved by the LHIN in relation to that time period. - Probes into anomalies and other inconsistencies and escalates issues on a proactive basis. - Notifies management staff of error trends/issues where appropriate.  - Reviews reports validating that the Client or SDM only uses SDC funding to pay for SDC Service Providers, equipment, and diagnostic/laboratory services in accordance with the requirements under the SDC Program Specifications and the SDC Template Agreement. - Develops and submits required financial and statistical reports to various internal and external stakeholders such as the Ministry of Health (“MOH”). - Reconciles payments to SDC clients based on invoices and receipts received, reviewed and approved by the LHIN.  - Provides reconciled reports to the SDM each month and prepares a quarterly reconciliation and processes adjustments as needed for under/over spending - Ensures that all payments are tracked and accounted for and proper signature authorization is obtained for release of payment.  - Verifies that the processing of payments and distribution of cheques complies with the payment terms and timelines established by the SDC Funding Agreement and the relevant policies and directives of the LHIN.  - Monitors cost reports submitted by the Client and follows up for any exceptions.  - Implements and monitors processes in Accounts Payable and Client Health Record Information System (“CHRIS”) billing areas related to SDC funding plans. - Input/upload financial and statistical information in CHRIS for MOH reporting. - Participates in the ongoing development and quality improvement of the Accounts Payable/billing suspension processes. - Tracks accruals regarding outstanding invoices for month-end and year-end. - Maintains detailed filing system for audit and is compliant with the records management policy of the organization. - Assists with training/orientation of new Finance staff to the SDC program - Serves as back-up for other Finance staff in SDC on vacation/sick leave.  - Participates in special projects/committees and analysis as assigned. - Completes the investigation and reconciliation of rejected billings from Service Providers and  forwards results of investigations. - Liaises with other departments as required to resolve issues. - Provide education and ongoing support to SDMs related to the use of the cloud based storage and submission of files (Sync.com) - Participates in the ongoing development of the SDC financial process.             - Performs other related duties as assigned. Knowledge: - Five (5) years’ experience in a financial, accounting and/or analytical role preferably in the healthcare sector. - Bachelor’s degree in Commerce, Business or other relevant area of study - Chartered Professional Accountant designation an asset - Good knowledge of medical terminology. - Proficient in Microsoft Windows applications like Outlook, Word, Excel, and PowerPoint. - Knowledge of CHRIS billings, Great Plains, Integration Manager, and cloud storage systems (Sync.com) a definite asset. - Ability to assimilate MIS compliant information into General Ledger. Skills: - Inquisitive mindset with proven ability to probe for information, ask questions, and escalate issues when needed. - Diligent and thorough with utmost focus on data integrity and accuracy. - Excellent analytical and problem-solving skills. - Demonstrated organizational skills with ability to organize/prioritize daily workload in the presence of frequent interruptions. - Excellent customer service skills in dealing with Service Provider Agencies, suppliers, hospitals, and staff at all levels including Management. - Well-developed communication skills required to work in a team environment and with diverse backgrounds. - Ability to work in a fast-paced and deadline-driven environment with frequent changes and interruptions. - Self-starter with commitment to learning. - Client-driven focus to ensure a direct line of sight to those who will be in receipt of funds. - Strong customer service/follow-up orientation. - Ability to deal with complex and sensitive issues, exercising diplomacy and discretion. - Excellent oral and written communication skills with a sound knowledge of the English language to facilitate effective communication with all levels of LHIN staff. - Bilingualism in French is an asset. - Ability to work collaboratively with all levels of staff and Service Providers. Location Home and Community Care Support Services Central.    Who We Are Home and Community Care Support Services (formerly LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community.   How to Apply If you are career-minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line.   We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.        
Job ID
2022-5132
Company
Home and Community Support Services Central
Job Location
Markham ON,Ontario,Canada
Posted Date 4 days ago(1/23/2022 3:39 PM)
Ontario’s health care system is evolving and, as part of Ontario Health, the Home and Community Care Support Services Central West (formerly LHIN), in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.     More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.   Regular Full-time Accounting Assistant   Reporting to the Senior Accountant, the Accounting Assistant is responsible for processing accounts payable and financial related activities for the Home and Community Care Support Services (HCCSS) Central West. The requirements will be to process billings from Service Providers using CHRIS and integrate into our financial software Great plains. Also process and prepare cheque requests for non-integrated service provider billings such as medical supplies and equipment, home/private schools and self-directed care. Responsibilities may include the following:   - Provide administrative support for purchased client services, client registration system (CHRIS) to internal and external customers - Verify service provider visits to clients. Identify errors and take corrective action - Verify service provider billings against authorized services - Upon completion/processing of SPO visit billings, integrate service provider invoice into accounting system (Great Plains) - Provide problem solving and billing support to internal and external stakeholders - Once authorized, complete a manual cheque requisition and forward to Accounts Payable - Reconcile billings processed weekly with CHRIS - Reconcile vendor statements to the documents at hand or details in the system and work with vendors and care coordinators to ensure correct billings - Collect and prepare weekly statistics. Prepare regularly program reports and special purpose reports as required. - Identify issues/discrepancies that differ from policy and recommend appropriate solution - Working with patients/families and care coordinators, verify, data enter and reconcile hours paid to hours authorized in approved service plan and contract for self-directed care - Keep organized and accurate service provider records for audit purposes - Understanding HCCSS Central West policies and procedures for acquisitions/purchasing - Participates in various HCCSS committees as required - Adhere to health and safety policies/ practices developed and implemented by HCCSS and take reasonable precautions - Process WSIB, Private & Home School, self-directed care Billings - Provide back-up support/coverage to the team as required - Back up for Accounts Payable Assistant - Other duties as assigned   QUALIFICATIONS: - At least one (1) year but less than three (3) years job related accounts payable experience - Knowledge of HCCSS services - Knowledge of organizational and departmental policies and procedures - Understanding of obligations with respect to client privacy, confidentiality and security - Proficiency with Windows-based software (Excel, Word and Great Plains Accounting System) - Exposure to accounting, data controls and working in a controlled environment would be considered assets - Excellent problem-solving, mathematical and analytical skills - Strong aptitude for detail work and accuracy - Bilingualism (English/French) would be a definite asset Location Home and Community Care Support Services Central West LHIN has offices in Brampton, Etobicoke and Orangeville.    Who We Are Home and Community Care Support Services (formerly LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community.   A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West provides supportive health care services for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for patients and those who care for them.   We are committed to a culture that values diversity and inclusion.   How to Apply:   If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply online.   We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.      
Job ID
2022-5131
Company
Home and Community Care Support Services Central West
Job Location
Brampton,Ontario,Canada
Posted Date 4 days ago(1/23/2022 3:38 PM)
Ontario’s health care system is evolving and, as part of Ontario Health, the Central West Local Health Integration Network (LHIN) operating under the business name Home and Community Care Support Services Central West, in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector.     More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. We invite you to learn more about OHTs in our area by clicking here. The future of health care in Ontario is now. Join Ontario Health’s Home and Community Care Support Services Central West team and together, we will build a healthier community for all.   We are currently seeking a Regular Full-time Administrative Assistant   Reporting to the Director, Strategy, Integration & Planning and working with Directors of Communications provincially, the Administrative Assistant will support the overall success of the Strategy, Project Management, Communications and Engagement portfolios across the province. The successful candidate is motivated and committed to relationship building, and will be a valued team member by delivering efficient administrative and coordination support in a fast-paced environment.   Responsibilities may include the following:   1. Departmental and administrative functions: - Coordination of in-person meetings which includes booking and setting up rooms, sending meeting notices and invitations, ordering refreshments and taking and distributing minutes; - Coordination of virtual meetings which includes selecting the appropriate platform (MS Teams, Zoom, etc.), sending meeting invites with links and attachments and supporting technical requirements during the meeting; - Preparation and formatting of a variety of memos, correspondence and reports, in alignment with our visual identity guidelines; - Coordination and distribution of department vacation schedule; - Development of a variety of administrative systems and procedures to enhance efficiencies within the department; - Collecting and distributing department’s mail, faxes and internal memos; - Maintaining appropriate and accessible filing systems for the storage of all department correspondence and documentation. This includes applicable administrative systems and procedures for the retention of controlled documents on the designated SharePoint sites; - Responding to telephone inquiries with minimal instruction; - Providing or organizing technical support and electronic equipment for the department as required, such as setting up and running presentations; - Ordering office supplies for the department as needed; - Assisting in the research, preparation and reporting of a wide range of information requests by government agencies, HCCSS and other agencies; - Assist with the coordination of project work as assigned. 2. Preparation of Reports: - Coordinate the collection and maintenance of relevant statistics for the department; - Development of a variety of statistical spreadsheets, graphs and reports; - Preparation of reports for distribution. 3. Administrative Support: - Maintaining the Directors’ schedule and calendar; - Preparing agendas for meetings and record minutes or action items, as required; - Acting as a liaison between the Directors and VPs across the departments; - Coordinating internal and external meetings and committees on behalf of the department. 4. Communications Support: - Provide administration and coordination support for provincial initiatives involving team members from across the 14 HCCSS organizations; - Assist with the development and formatting of communications materials/correspondence for print and electronic mediums; - Assist and participate in event planning for internal and external engagement activities; - Support the distribution of communications materials during business hours; - Monitor various email inboxes, media and other organizational communication and triage accordingly; - Support the development of reports for internal and external stakeholders, as well as our Board of Directors; - Other communications support as assigned. 5. Other Duties: - Adhere to health and safety policies/practices developed and implemented by HCCSS and take reasonable precautions - Other duties as assigned. -     QUALIFICATIONS:   - Post-secondary education in business, general administration or related field, or equivalent experience. Undergraduate degree is preferred; - Minimum three to five year’s job-related experience in an administrative position, at least one year providing support to director level; - Experience in office administration; - Ability to participate as an effective team member and to support departmental and organizational goals and objectives; - Strong communication and grammar skills, both verbal and written; - Ability to work independently and respond to multiple changing demands and deadlines; - Ability to work in a virtual environment using platforms such as Microsoft Teams and Zoom; - Demonstrated ability to work under pressure of competing demands; - Strong organizational, analytical and interpersonal skills; - Advanced computer skills employing a variety of software applications such as Word, Excel, PowerPoint and Windows Explorer; - Strong, accurate keyboarding skills; - Experience in recording minutes; - Familiarity with human resources policies and collective agreements; - Ability to deal with issues in a confidential manner; - Demonstrates commitment to Home and Community Care Support Services’ mission, vision and values.     Location Home and Community Care Support Services Central West has offices in Brampton, Etobicoke and Orangeville.    Who We Are Home and Community Care Support Services (formerly LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, Home and Community Care Support Services ensure people have access to the health care they need — at home and in the community.   A mosaic of geographic and cultural diversity, and home to 922,000+ residents, Home and Community Care Support Services Central West provides supportive health care services for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Our focus is on creating a better experience for patients and those who care for them.   How to Apply If you are career-minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line.   We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.
Job ID
2022-5130
Company
Home and Community Care Support Services Central West
Job Location
Brampton,Ontario,Canada
Posted Date 2 weeks ago(1/12/2022 10:23 PM)
Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, speech language pathologist, or certified social worker (MSW) looking for a different kind of practice environment? You’re looking in the right place.   As a valued member of our Home and Community Care team, you will facilitate the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   Whether you are working in our office, in a local hospital or in the community, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently looking for candidates for upcoming Care Coordinator opportunities - PFT, PPT and TFT.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19   What will you do? - In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans - Link patients with service providers - Coordinate and monitor care plan delivery - Establish a helping relationship with patients and their families - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected   What must you have? - Registration as a health or social work professional, including registered nurse, physiotherapist, occupational therapist, speech language pathologist, or social worker - Membership, in good standing, with the applicable regulatory body: - College of Nurses of Ontario - (RN's only at HCCSSMH) - College of Physiotherapists of Ontario - College of Occupational Therapists of Ontario - College of Audiologists and Speech Language Pathologists of Ontario - Ontario College of Social Workers and Social Service Workers - 2+ years of recent experience in community health or a related field - Knowledge of the health care delivery system and community resources - Excellent interpersonal, communication, assessment and decision-making skills - Effective time management skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment - A valid driver’s licence and access to a reliable vehicle - Ability to use a computer in a Windows environment What would give you the edge? - A university degree preferred (or an equivalent combination of education and experience may be considered) - Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics - Ability to speak French or another second language  Who we are Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Mississauga Halton employs over 500 employees to serve the second fastest growing population of seniors in Canada, and one of the most culturally diverse populations in the province. As a result, services are often requested in languages such as Italian, Portuguese, Tagalog and Cantonese.   All applications will be reviewed; however, only those selected for an interview will be contacted.   We are committed to a culture that values diversity and inclusion.   We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.    
Job ID
2018-4116
Company
Home and Community Care Support Services Mississauga Halton
Job Location
Mississauga,Ontario,Canada
Posted Date 2 weeks ago(1/12/2022 10:22 PM)
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity.   As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that patients receive prompt, effective customer service.   By applying your healthcare administrative support experience, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   We are currently looking for candidates for upcoming Team Assistant opportunities - PFT, PPT and TFT.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19   What will you do? - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies and equipment - Process and assist in managing confidential patient records - Enter, update and maintain a high volume of patient data in the electronic database - Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate  What must you have? - A Grade 12 diploma (minimum) - 2+ years’ related office experience - Accurate keyboarding/data-entry skills - Proficiency with database software, MS Word and Excel - Excellent organizational skills and ability to work with minimal supervision - Advanced multi-tasking skills, with the ability to meet performance and service goals - Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds - Excellent oral and written communication skills  What would give you the edge? - A college diploma in the health or social services field, or business/office administration - Familiarity with medical terminology, and office administrative procedures/concepts - Knowledge of LHIN services - Ability to speak French or another second language         Who we are Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.   Home and Community Care Support Services Mississauga Halton employs over 500 employees to serve the second fastest growing population of seniors in Canada, and one of the most culturally diverse populations in the province. As a result, services are often requested in languages such as Italian, Portuguese, Tagalog and Cantonese.   All applications will be reviewed; however, only those selected for an interview will be contacted.   We are committed to a culture that values diversity and inclusion.   We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.    
Job ID
2018-4201
Company
Home and Community Care Support Services Mississauga Halton
Job Location
Mississauga,Ontario,Canada
Posted Date 2 weeks ago(1/12/2022 4:58 PM)
Bring your healthcare administrative support experience to this Team Assistantrole with Home and Community Care Support Services Central West (formerly known as Central West LHIN)!   What you will do:   Reporting to the Manager – Home and Community Care, the Team Assistantwill provide support for the assigned team in their daily activities to facilitate efficient and effective service delivery to our clients.    RESPONSIBILITIES INCLUDE: - Process new referrals, orders for services, supplies and equipment - Process and assist with management of confidential records for clients on admission and until discharge - Enter, update and maintain high volume of client data into electronic database - Provide administrative support services for case managers - Answer high volume of telephone inquiries from clients, families and service providers; refer callers to Case Managers and/or other appropriate individuals - Maintain client information database - Provide back-up support to other positions as assigned - Provide switchboard relief as required - Perform other duties as assigned.  LOCATION: Brampton, Ontario   ESSENTIAL QUALIFICATIONS: - Minimum Secondary School Graduate - Minimum two years office experience - Advanced keyboarding skills - Proficiency with database software, Microsoft Word and Excel - Excellent organizational skills and ability to work with minimal supervision - Advanced multitasking skills with ability to meet production and service standards - Very good interpersonal skills including the ability to function as a part of a team and interact with different cultures with tact and diplomacy - Very good communications skills, both oral and written - Compliance with HCCSS' mandatory COVID-19 vaccination policy ASSETS: - Familiarity with medical terminology, office administrative procedures/concepts and knowledge of LHIN services would be an asset - French language is an asset Who We Are:   A mosaic of geographic and cultural diversity and home to over 922,000 local residents, Home and Community Care Support Services Central West (formerly Central West LHIN) plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, Home and Community Care Support Services (formerly LHIN) is also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.   Employees at the Home and Community Care Support Services Central West (formerly Central West LHIN) enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.   How to Apply:   If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca/. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Note: Internal candidates will be given priority. We thank all candidates for their interest, however only those candidates selected for interview will be contacted.   We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.  
Job ID
2022-5123
Company
Home and Community Care Support Services Central West
Job Location
Brampton,Ontario,Canada
Posted Date 2 weeks ago(1/11/2022 8:33 AM)
The Learning and Organizational Development Consultant is responsible to implement learning and development initiatives that foster employee engagement, develop employee functioning and build organizational effectiveness at Home and Community Care Support Services Mississauga Halton.   Who we are? We are amid a momentous time for health care in Ontario as we move towards a better connected system that creates more seamless care for patients. Home and Community Care Support Services Mississauga Halton is pivotal in this process.  Entrusted through our provincial mandate to deliver health care across our region, we are finding better ways to provide services to the 1.2 million people in our communities through the delivery of high quality home and community care.   Start Date:  as soon as possible Reports to:  Director, People Development and Engagement Category:  Temporary Full-time (to January 2022) Primary assigned location:  Hybrid work environment, working remotely and from our Etobicoke Office as required   What will you do? - Model a coach-approach in interactions with managers and staff and promote skill development - Provide group facilitation support for strategic planning sessions, healthy workplace, task forces and project teams - Develop learning strategies for Home and Community Care Support Services Mississauga Halton initiatives and projects - Support managers, subject matter experts and departments with the planning and delivery of department specific learning activities - Develop appropriate learning programs to address organizational and/or employee needs - Provide advice on internal and external learning and organizational development issues to staff and management - Search and prepare proposals for externally contracted learning and development services - Develop and evaluate corporate orientation - Develop and evaluate Performance Evaluation and Development tools and processes to ensure alignment to strategic goals - Assess the need for audiovisual and other training equipment and resources and maintain the equipment and resources   What do you need? - University degree in industrial/organizational psychology, organizational behavior, human resources, adult learning, business or related field (or equivalent combination of education and experience) - Four (4) to six (6) years related work experience - Practical understanding and application of methodologies and approaches for; learning, departmental planning, organization design, leadership development, change management, performance management, coaching, diversity, and work/life balance, conflict management and communication skills - Practical understanding and value of collaboration, consulting, organizational processes and problem solving to build organizational effectiveness - Effective project management knowledge and skills - Knowledge of appropriate resources, techniques and approaches for addressing organizational learning needs - Knowledge of tools necessary to conduct learning and development sessions (e.g., adult learning principles, change management concepts, learning needs assessments, etc.) - Ability to communicate clearly and concisely both verbally and in writing, using a variety of mediums to develop professional reports, slides, and learning materials - Strong customer/client centered approach with the ability to establish and maintain relationships with key personnel in the organization - Strong consulting and coaching skills to work with a variety of managers and staff - Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.) - Ability to communicate in French or another language an asset   All applications will be reviewed; however, only those selected for an interview will be contacted. Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.    
Job ID
2022-5120
Company
Home and Community Care Support Services Mississauga Halton
Job Location
Mississauga,Ontario,Canada
Posted Date 2 weeks ago(1/10/2022 6:38 PM)
Reporting to the Manager, Human Resources (HR), the HR Coordinator is responsible for carrying out several tasks related to HR, provides operational support to the HR team and advisory services, and provides dedicated support in one or more of the following areas: benefits and pension administration, health & safety, scheduling, HR analytics and special projects.   Start Date:  as soon as possible Reports to:  Manager, Human Resources Category:  Permanent Full-time Primary assigned location:  Etobicoke Office, 401 The West Mall (currently virtual)   DUTIES & RESPONSIBILITIES   HR Administration - Conducts employee corporate orientation sessions as HR representative - Develops and/or distributes, copies correspondence, letters, memos, reports, presentations, policies/procedures, mortgage/employee verification and unsolicited resume letters - Record management of confidential HR related files (i.e. employee files, medical files etc) - Responds to routine inquiries by employees with regard to various HR policies/procedures - Orders, stocks and maintains inventory supplies as needed - Creates and produces variety of HRIS related reports as required and/or in conjunction with HRIS Administrators to support HR metrics and analytics. - Complete Exit Interviews and provide appropriate analysis to report trends Benefits and Pension Administration - Administers organization’s benefits and pension programs under direction of the Manager, HR - Acts as first point of contact for benefit and pension providers, and works with them to resolve employee claim issues - Conducts benefits and pension orientation for new/transferring employees - Enrolls staff in benefit and pension plans and completes all changes as required - Provides information to staff regarding benefits premiums and/or pension contributions - Provides benefits and pension reports as required - Conducts monthly billing reconciliation for Manager, HR approval - Forwards confirmation of benefit provider changes or pension plan changes to payroll/Human Resources Information System (HRIS) Administrator for monthly reconciliation - Meets with employees regarding benefit or pension options on leave of absence, age 65, retirement, resignation, etc. Scheduling - Provides back-up and regular support to the Scheduling Coordinator - Creates schedule templates in Human Resources Information System (HRIS) - Enters planned absences and exceptions, shift changes, etc in HRIS upon receipt of management approval - Verifies employee hours for payroll processing, reconciling Time Request Forms and/or timesheets; following up on anomalies with Human Resources, Payroll, staff and management as required - Responds to employee inquiries regarding their schedule, hours and banks and investigates discrepancies - Monitors Attendance Reporting Line several times per day and arranges coverage for vacant shifts where applicable - Maintains and updates staffing files and records - Creates and develops scheduling reports, calendars and absenteeism reports in HRIS as needed Health & Safety - Assists with the coordination of ergonomic education, support and assessments; orders specialized ergonomic equipment in collaboration with Manager, HR and Facilities Department - Reviews and revises designated first aider list on a quarterly basis and coordinates designated first aider certification training as required - Enters all pertinent information from Employee Accident/Incident and Investigation forms, and Hazard Recognition and Controls forms into appropriate log - Researches, assembles and reports information necessary to assist with the development of health and safety policies, procedures and programs - Ensures employees health and safety training, respirator fit testing, PPE and immunizations are current and up to date - Responsible for the annual flu campaign including the coordination of on-site flu clinics - Responsible for the coordination of on-site respirator fit-testing - Conducts annual Material Safety Data Sheets (MSDS) audit - Collaborates with Human Resources Business Partner to complete Workplace Safety and Insurance board (WSIB) forms and/or correspondence, as needed Leave of Absence Coordination/Support - Provides support for applicable leaves of absence (LOA), including maternity, parental, jury, compassionate care, personal, etc. - Provides support, follow up, and administration for the coordination of employees planning a LOA and/or returning to work from LOA   QUALIFICATIONS   Education, Training & Experience - Post-secondary education in Human Resources, Business Administration (or equivalent combination of education and experience) - Three (3) to five (5) years job related experience in a related Human Resources role with demonstrated experience in benefits and pension administration, leave of absence administration, labour relations and health and safety - Experience in administering an HRIS - Experience in maintaining confidential HR files - Solid knowledge of HR practices (e.g., recruitment, health and safety, employee & labour relations, infection prevention and control, benefits, pension) - Solid knowledge and application of relevant legislation (e.g., Occupation Health & Safety Act (OHSA), ESA, Workplace Safety & Insurance Board (WSIB), Accessibility for Ontarians with Disabilities (AODA), etc.) Skills and Attributes - Ability to analyze information, problem-solve and make good decisions - Self-directed with an ability to organize, plan, prioritize and multi-task - Detail-oriented - Strong communication skills, both written and verbal - Adept in the use of MS Office applications (e.g., Word, Excel, PowerPoint, Outlook) - Flexible, adaptable and responsive to change - Knowledge of HR tools and systems available to support HR reporting and employee information - Strong data entry skills with attention to detail and accuracy - Excellent customer service skills - Bilingual French & English is considered an asset   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.    All applications will be reviewed; however, only those selected for an interview will be contacted.
Job ID
2022-5119
Company
Home and Community Care Support Services Mississauga Halton
Job Location
Mississauga,Ontario,Canada
Posted Date 2 weeks ago(1/10/2022 3:55 PM)
At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.   POSITION SUMMARY   The incumbent will assess referred clients for eligibility in the Home and Community Care Support Services Toronto Central and assist ineligible clients in finding alternative sources of care.  Responsibilities include working with clients and their families/care givers to ensure that their needs are met through the development, co-ordination, and monitoring of comprehensive service plans, and act as the contact between clients and various community agencies and providers.   QUALIFICATIONS   - A nurse, physical therapist, occupational therapist, dietician or speech language pathologist currently licensed, registered or certified according to the requirements of the profession in the Province of Ontario; or a Social Worker with a MSW and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW); or be currently employed as a care co-ordinator. - A minimum of one (1) year relevant clinical or community health experience. - Excellent assessment skills and ability to make decisions with limited information is required. - Understands specific needs and challenges of the frail elderly. - Demonstrated excellent interpersonal, communication, decision-making skills, and high flexibility is required. - Ability to work independently and co-operatively in a busy multi-disciplinary situation. - Knowledge of community resources and situations that can be managed in the community. - Demonstrated understanding of all destinations and care options for clients – including supportive housing, LTC, convalescence, short stay etc. as a destination. - Ability to remain calm and de-escalate clients/caregivers presenting in the Emergency Department environment. - Knowledge of and experience working with culturally diverse groups is required.  - Additional language skills preferred. - Demonstrated computer literacy in a Windows environment is required - Physical/medicine expertise is preferred
Job ID
2021-5083
Company
Home and Community Care Support Services Toronto Central
Job Location
Toronto,Ontario,Canada
Posted Date 3 weeks ago(1/6/2022 8:18 AM)
We are currently recruiting an Operations Leader, Home and Community Care - Placement   Reporting to the Director, Coordinated Access & LTC Placement, the Operations Leader, Home and Community Care - Placement is responsible for organizing, coordinating, leading and supervising day to day operations of the Placement team as well as supporting the placement function across teams.  The Operations Leader is expected to provide leadership by example and aim to improve the performance of the team by matching skills and resources with a goal to ensure the right work is in the right hands. This position will assist in facilitating a service environment that promotes quality care to patients and caregivers in the communities resulting in positive patient outcomes and a satisfying work environment.     Start Date:  as soon as possible Reports to:  Director, Coordinated Access & LTC Placement Category:  Permanent Full-time Primary assigned location:  Mississauga Office, 2655 North Sheridan Way (currently virtual)     DUTIES & RESPONSIBILITIES   Operational Leadership - Provide coaching and mentorship for staff, oversee volumes, flow and timing, address any patient concerns related to placement and ensure that all documents are being completed correctly. - Coordinate staff and business processes on a day to day operational basis for the team - Participate and assist the Manager with attendance management - Identify staffing requirements in collaboration with the Manager to ensure adequate staffing levels; make changes to daily schedule as required to address work volumes and absenteeism - Report to the Manager any issues related to performance to ensure staff meet quality standards and job performance expectations - When staff issues arise, assist the Manager in collecting information and contribute to the outcomes and plan, where required - Perform scheduled audits to determine quality of work, including appropriate documentation using established audit tools and ensuring quality assurance - Under Manager’s direction, participate in the development of performance review documentation, participate in and/or conduct staff performance reviews - In collaboration with the Manager, interpret and implement organizational policy, collective agreement and any legislation applicable to patient care - Participate in implementing operational initiatives to meet identified performance indicators Patient Care Delivery - In collaboration with the Manager, identify gaps in placement processes and communicate the challenges and potential solutions to the Leadership team - Monitor the ongoing effectiveness, efficiency, and quality of placements through tools such as report analysis, patient surveys/feedback, chart audits, documentation reviews, and performance evaluations - Work with the Manager and team to effectively manage and resolve patient and stakeholder complaints - Assist the Manager with reviewing, investigating, and closing of ETMS events of low and medium risk - Work with system partners, including Long-Term Care Homes, Hospitals, Community Service Sector, Primary Care, and others, to develop system solutions that benefit patient and caregiver outcomes and experience - Use professional judgment, problem-solving, and mentoring skills to support and assist staff to analyze and respond appropriately to complex patient care situations Leadership - Participate in the development and successful implementation of the department’s annual priorities in alignment with the organizational priorities - Implement and monitor tools and processes that enable the delivery of high quality and safe care - In collaboration with the Manager reviews assess and/or recommend policy, procedures and/or programs that best meet the needs of the organization to deliver exceptional patient care - Provide leadership to designated work groups, programs and/or committees as required   QUALIFICATIONS - University degree (or equivalent) in Social Sciences, Nursing, Health Administration; preference will be given to regulated health professionals (RN, RSW, OT, PT, SLP) - Four (4) to six (6) years related experience, preferably in a unionized healthcare environment - Experience with long term care placement processes and excellent knowledge of relevant legislation - Experience in or working knowledge of care coordination and/or system navigation an asset - Excellent planning and time management skills with demonstrated ability to manage multiple priorities and deadlines - Effective written and verbal communication skills - Excellent problem solving and negotiation skills - Ability to provide constructive, meaningful and timely interaction with all levels of staff - Experience in analyzing and interpreting data and ability to translate data using Microsoft office and other tools into useful information - Technical working knowledge of scheduling methods and procedures - Ability to safeguard confidential information in a responsible manner - Working knowledge of medical terminology an asset    All applications will be reviewed; however, only those selected for an interview will be contacted. Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
Job ID
2022-5117
Company
Home and Community Care Support Services Mississauga Halton
Job Location
Mississauga,Ontario,Canada
Posted Date 3 weeks ago(1/5/2022 11:15 AM)
  PURPOSE STATEMENT/ JOB SUMMARY This position has responsibility for procurement at both HCCSS Central and HCCSS NSM. Reporting to the Director, Finance at both Central and NSM with matrix reporting responsibilities to the Interim Director Procurement Lead, HCCSS, this position is responsible for providing various procurement services and the co-ordination of related functions within HCCSS Central, HCCSS NSM and in collaboration with other HCCCSs in the Province of Ontario. The incumbent also assists with strategic and operational procurement matters.  MAIN ACTIVITIES Description of Specific Duties Procurement Systems ·         Evaluates procurement business processes in order to create new efficiencies and implement best practices using enterprise software system and web enable platforms. ·         Manages positive relationship with the Finance team to ensure effective integration of technology and processes related to procurement. ·         Develops and presents procurement training and orientation programs for Management. ·         Keeps Management updated on procurement initiatives and projects. ·         Provides system maintenance, training and testing as required. ·         Analyzes data and develops reports for decision-making. ·         Ensures up-to-date procurement best practices and makes recommendations related to HCCSS Central policies and procedures.   Procurement Services ·         Analyzes and advises on best method to procure required goods or services to achieve best value ·         Maintains expert working knowledge of procurement best practice and procurement documents. ·         Ensures appropriate and ethical expenditure of public funds through the principles of professional procurement and adherence to BPS directives. ·         Ensures processes are fair, open and transparent. ·         Works effectively and co-operatively with HCCSS staff, members of the public, vendors, other government and health agencies. ·         Responds to inquiries; obtains and provides information; and deals with all contacts in a courteous and efficient manner to maintain a high standard of public relations at all times. ·         Responsible for processing purchase requisitions and issuing purchase orders ensuring compliance with HCCSS Central policy and procedures. ·         Perform the receipting function in materials management and closes out purchase orders. ·         Works collaboratively with functional leads on applicable specifications, processes, evaluation committee duties, schedules, contracts, etc. ·         Identifies procurement problems and proposes solutions. ·         Documents rationale for procurement decisions.   Competitive Procurement Processes ·         Provides applicable advice and functional guidance to the requestors/evaluation team members. ·         Prepares and or reviews procurement documents to ensure accuracy, correct format, appropriate terms and conditions, timelines and adherence to BPS guidelines. ·         Leads the procurement process. ·         Reviews all documents for policy and legal adherence and liaises with Legal Advisors as necessary. ·         Arranges and participates in site visits, provides instructions to evaluation team members and establishes ranking criteria for process by gaining consensus within evaluation team and ranks responses if required by evaluation team. ·         Provides guidance to functional lead during the RFP process by drafting contract, leading negotiations with the highest ranked vendor, identifies and resolves issues with contract terms and conditions to the satisfaction of both parties and ensures final documents are in agreement with existing RFP document. ·         Ensures competitive processes fully comply with BPS procurement directives and HCCSS policies. ·         Leads debriefing meetings with unsuccessful vendors.   Contract Management ·         Ensures contract renewals and blanket purchase orders are compliant with established policies. ·         Performs audits to identify potential conflicts and provides functional guidance on solutions. ·         Manages vendor relationships. ·         Ensures vendor compliance with contract terms and conditions. ·         Highlights unresolved issues including risk analysis and mitigating solutions. ·         Ensures documentation is complete and filed per HCCSS record keeping policies. ·         Ensure safekeeping of supplier confidential information and contracts.   Operational Responsibilities ·         Participate in projects. ·         Liaises with Management to identify and makes recommendations regarding strategic sourcing initiatives. ·         Leads development of procurement strategy for the purposes of achieving efficient, effective and economical goals. ·         Develops and reports performance measures related to procurement function to Management. ·         Enforces applicable compliance with HCCSS Central procurement policy, procedures and BPS guidelines. ·         Identifies issues for escalation to the Director with proposed solutions. SKILLS Knowledge , Education, Experience ·         Undergraduate Degree in Business or a related field of study. Combination of College Diploma or relevant education and/or experience will be considered ·         Certified Public Purchasing Officer (C.P.P.O.) and/or Certified Professional Public Buyer (C.P.P.B.) and/or Certified Professional Purchaser (C.P.P.) designation ·         Minimum 3-5 years of progressive public procurement and contract management experience ·         Functional experience in administering Broader Public Sector guidelines for RFP and RFQ purchases preferred. ·         Knowledge and experience with law, sureties, and contractual language related to creating and managing RFI, RFP, RFQ, RFT and contract documents. ·         Excellent project management skills and the proven ability to recognize procurement opportunities that will substantially reduce the organization’s overall purchased goods annualized costs. ·         Computer systems literacy and hands on ability, with awareness of new technologies affecting Purchasing - including e-commerce, e-catalogues, purchasing cards. ·         Proficiency with financial/materials management systems, Microsoft Word, Excel, Outlook, PowerPoint and Access   Communication/ Interpersonal Skills ·         Excellent oral and written communication skills, including superb written skills (spelling, punctuation and grammar.) ·         Excellent communication skills to act as liaison work effectively and build relationships with HCCSS Central staff at all levels, vendors, the general public and other government and health agencies. ·         Proven ability to express oneself clearly and concisely in presenting ideas and concepts both in verbal and written form including preparation of procurement documents, contracts and reports. ·         Excellent presentation skills required. ·         Superior negotiation and conflict resolution skills. ·         Ability to work effectively with internal and external customers to identify needs and develop alternative solutions and strategies. ·         Strong collaborative skills to work on internal and external committees.     Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.
Job ID
2022-5115
Company
Home and Community Support Services Central
Job Location
Markham ON,Ontario,Canada
Posted Date 3 weeks ago(1/4/2022 12:22 PM)
Are you looking for a career in healthcare administration? You’re looking in the right place.   The Patient Care Assistant plays a key role in supporting patients throughout all stages of their healthcare journey.     What will you do?   Operating in a "hybrid remote model", the Patient Care Assistant triages important information to the Care Coordinator, and offers “real-time” solutions to patients, where appropriate. The Patient Care Assistant frequently interacts with various stakeholders by telephone and other communication methods, whether answering incoming questions or providing healthcare system navigation.   The Patient Care Assistant provides timely follow up on patient issues, and is responsible for ensuring accurate documentation in our patient databases. To support the Care Coordinator, the Patient Care Assistant also helps with managing a variety of tasks relevant to the Care Coordinator’s specific caseload.   What must you have?  - Secondary School Diploma or equivalent. - Certificate or Diploma in health care administration is an asset. - Minimum one (1) year of related experience, preferably in health care/medical administration or services. - Working knowledge of Medical Terminology. - Efficient computer literacy in patient health databases and Windows environment. - Proven team collaborator with excellent communication and conflict resolution skills. - Ability to prioritize competing requests and function well under pressure. - Consistently adheres to privacy legislation and confidentiality standards. - Flexible work schedule (i.e., days, evenings, and weekends) to meet organizational needs.   What would give you an advantage?  - Proficiency in a second language, particularly French. - Experience working with people from diverse socioeconomic and cultural backgrounds. - An ambassador of respectful and inclusive workplace culture.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    How do I apply?   Please visit www.HealthCareAtHome.ca to submit your resume and cover letter. Application deadline is 31 January 2022 at 23:59 hours.   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.  
Job ID
2022-5114
Company
Home and Community Care Support Services South West
Job Location
London,Ontario,Canada
Posted Date 3 weeks ago(1/4/2022 12:05 PM)
Home and Community Care Support Services South West is seeking Hospital Care Coordinatorsfor Perth County!     What is a Care Coordinator?   Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.   More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   If you are an experienced Registered Nurse; Physiotherapist; Occupational Therapist; Speech Language Pathologist; Dietitian; or Registered Social Worker looking for a different kind of practice environment, you’re looking in the right place!   What will you do as a Hospital Care Coordinator?   Working in Stratford, St Mary's, and/or Listowel, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   Hospital Care Coordinators develop safe, sustainable discharge plans for patients by managing complex comorbidities and social situations across diverse settings to avoid hospital readmission, promote quality of life, and minimize risks during transitions in care.   More specifically, Hospital Care Coordinators:  - Use their clinical knowledge of hospital interventions and disease trajectories to identify patients at risk for complex discharge, perform assessments, and anticipate patient needs to mitigate risks. - Take the initiative to lead the health care team with respect to discharge planning, organize discharge planning meetings, and advocate for patient wishes/best practice. - Establish a helping, therapeutic relationship with patients and their families. - Build and maintain strong relationships with system partners (i.e., hospital staff/leadership/physicians). - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected.   What must you have?  - Membership, in good standing, with the applicable regulatory body in Ontario - 2+ years of recent experience in community health or a related field. - Knowledge of medical interventions initiated in hospital and disease trajectories, and the ability to create care plans according to best practice and patient preference/needs. - Knowledge of the health care delivery system and community resources. - Strong assessment and decision-making skills. - Excellent interpersonal and communication skills, with the ability to resolve conflicts and disagreements effectively. - Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment. - Good initiative and the ability to be self-directed. - A valid driver’s license and access to a reliable vehicle. - Ability to use a computer in a Windows-based environment.   What would give you an advantage?  - Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics). - Previous discharge planning experience in an acute care setting. - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    How do I apply?   Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is 31 January 2022 at 23:59 hours.   Please ensure your cover letter clearly identifies the following: - Types of employment you would consider (i.e., part time, full time, or casual [you are scheduled for work based on your provided availability]).   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.
Job ID
2022-5113
Company
Home and Community Care Support Services South West
Job Location
London,Ontario,Canada
Posted Date 3 weeks ago(1/4/2022 12:03 PM)
Home and Community Care Support Services South West is seeking Hospital Care Coordinators!     What is a Care Coordinator?   Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.   More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.   If you are an experienced Registered Nurse; Physiotherapist; Occupational Therapist; Speech Language Pathologist; Dietitian; or Registered Social Worker looking for a different kind of practice environment, you’re looking in the right place!   What will you do as a Hospital Care Coordinator?   Working in a local hospital (or multiple hospital sites in a defined region), you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.   Hospital Care Coordinators develop safe, sustainable discharge plans for patients by managing complex comorbidities and social situations across diverse settings to avoid hospital readmission, promote quality of life, and minimize risks during transitions in care.   More specifically, Hospital Care Coordinators:  - Use their clinical knowledge of hospital interventions and disease trajectories to identify patients at risk for complex discharge, perform assessments, and anticipate patient needs to mitigate risks. - Take the initiative to lead the health care team with respect to discharge planning, organize discharge planning meetings, and advocate for patient wishes/best practice. - Establish a helping, therapeutic relationship with patients and their families. - Build and maintain strong relationships with system partners (i.e., hospital staff/leadership/physicians). - Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected.   What must you have?  - Membership, in good standing, with the applicable regulatory body in Ontario - 2+ years of recent experience in community health or a related field. - Knowledge of medical interventions initiated in hospital and disease trajectories, and the ability to create care plans according to best practice and patient preference/needs. - Knowledge of the health care delivery system and community resources. - Strong assessment and decision-making skills. - Excellent interpersonal and communication skills, with the ability to resolve conflicts and disagreements effectively. - Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment. - Good initiative and the ability to be self-directed. - A valid driver’s license and access to a reliable vehicle. - Ability to use a computer in a Windows-based environment.   What would give you an advantage?  - Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics). - Previous discharge planning experience in an acute care setting. - Ability to speak French or another second language.   Who we are:   Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.   Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.    How do I apply?   Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is 31 January 2022 at 23:59 hours.   Please ensure your cover letter clearly identifies the following: - Types of employment you would consider (i.e., part time, full time, or casual [you are scheduled for work based on your provided availability]). - Locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, Seaforth, Hanover, Owen Sound).   We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.   Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.
Job ID
2022-5112
Company
Home and Community Care Support Services South West
Job Location
London,Ontario,Canada