Manager, Contract Services

Posted Date 2 weeks ago(7/21/2021 3:10 PM)
Job ID
Job Location
CA-ON-Markham ON
# Positions
Job Type
Job Industry
Government and Public Sector, Healthcare and Medical Services
Central LHIN
Career Level
Years of Experience

Job Description

2021-156      Non Union
Manager, Contract Services 
Regular Full Time 
Quality and Safety - Contracts and Relationships 
Initial Location Allstate-Markham ON


Reporting to the Director, Contract Services, the Manager, Contract Services position is responsible for negotiating, managing, monitoring and evaluating service provider and vendor performance in accordance with service agreements and ministry-defined goals. Provides expert advice to Director and Leadership Team on performance, accountability and procurement matters as required.  Provides direction, advice, contract interpretation and leadership to all Home and Community Care Support Services and service provider/vendor staff as appropriate. Also provides direct supervision and oversight of designated members of the team.


Procurement, Contract and Performance Management

  • Functions as the Contracts Team contact with contracted service providers and vendors on issues related to interpretation and implementation of performance specifications and resolution of issues as they arise

  • Develops strategies for successful negotiations. Participates in and supports negotiation of performance agreements with contracted service providers and vendors and contributes to the development of related policies, procedures or strategies for performance management

  • In conjunction with Director, manages contracted service provider and vendor performance and or service agreements according to established Government/ministry directives and Home and Community Care Support Services goals and objectives

  • Contributes to analysis of local system performance within the context of provincial performance goals, and assesses the implications for management of contracted service provider and vendor performance targets

  • Reviews and validates performance reports, determines performance against contract specifications and makes recommendations to address emerging issues or requirements for remedial action in consultation and/or under direction from Director

  • Participates in managing the implementation of the contract management framework for contracted service providers and vendors and manages issues related to contract management trends, practices, and remedies

  • Contributes to and/or designs appropriate methods or tools to monitor and evaluate contracted service providers and vendors performance from multiple perspectives including financial management and service quality

  • Provides leadership to designated staff within the Contracts Team, and monitors their work, and priorities during projects and assignments; this includes ensuring adherence to maintaining all appropriate and required documentation and record keeping

  • Evaluates performance and identifies career development and training opportunities for designated staff

  • Provides effective management of risk by applying expertise/leadership in the identification, assessment, mitigation and prioritization of perceived and/or actual sector risk situations

  • Contributes advice and input on performance standards and service provider performance accountability, and interpretation of service provider/vendor system performance issues to the Home and Community Care: Central Leadership Team

  • Performs report writing as appropriate, including preparation of presentation materials, business cases and/or briefing notes to Directors and Home and Community Care: Central Leadership Team

  • Provides expert support related to procurement practices

  • Performs Administrative On-Call support on a rotating basis as required

  • Other duties as assigned, which may include supporting other Home and Community Care Support Services Contract Teams, membership on various Committees and Working groups in the achievement of organizational goals, and acting as Director Delegate when requested


Relationship Management

  • Develops and sustains effective working relationships with both contracted service providers, vendors, and all levels of Home and Community Care Support Services staff to ensure that internal processes and services are carried out in accordance with contract standards

  • Works collaboratively with other internal departments and stakeholders to ensure contracts/agreements reflect their needs

  • Represents the Contract Services Team on external committees including community and provincial committees related to contract management, procurement and service provision



  • Attends and/or coordinates meetings related to projects and project planning

  • Documents project requirements, tasks, and plans effectively

  • Performs work contributing to the completion of the project, and works collaboratively with other team members as needed

  • Reports project progress back to Contract Services Team

  • Undertakes special projects as assigned that are in accordance with job responsibilities and/or necessary objectives



  • Provides guidance and direction to Contract Services Team members and other Home and Community Care Support Services staff regarding contract requirements, policies, service allocation and communication to service providers

  • Manages confidential information in a responsible manner

  • Participates in hiring new staff, providing training, orientation and development, evaluating performance and, in consultation with Director, makes decisions regarding discipline or termination as required


Safety, Science and Service

  • Participates in safety and quality information gathering and analysis

  • Reviews any information provided regarding the safety and quality of services provided by all staff within the Contracts Team

  • Understands expectations  around the quality and safety framework and participates in safety and quality initiatives



  • 5 – 7 years’ experience in a health care or relevant environment

  • Performance management experience with expert understanding of one or more health care sectors related to administrative or clinical performance

  • Knowledge of contract law and related legislation

  • Experience participating in negotiation of agreements and conflict resolution and management

  • Proven ability to effectively manage complex and sensitive agreements and contracts

  • Experience performing evaluations, interpreting and analyzing performance data, including financial and quality indicators 

  • Working knowledge and experience of procurement and contract management concepts, strategies and standards, including legal issues

  • Understanding of provincial funding models in use across one or more health-care sectors and familiarity with government financial processes, policies and standards an asset

  • Experience in risk management and demonstrated capacity to identify and respond quickly and appropriately

  • Strong team work and customer service skills

  • Experience with implementing operational plans, and leading change initiatives
  • Strong planning and organizational skills to manage multiple contracts
  • Excellent analytical and problem solving skills 
  • Demonstrated team leadership and supervisory experience

  • Proficiency with PC-based hardware/software and inter/intranets.

Communication/Interpersonal Skills:

  • Excellent interpersonal skills to communicate effectively with team members, contracted service providers, vendors, external stakeholders and Home and Community Care Support Services colleagues as required

  • Excellent oral and written communication skills with a sound knowledge of the English language, spelling, punctuation and grammar.

  • Strong collaborative skills to work with staff from various departments of the Home and Community Care Support Services

  • Exercises tact and discretion in handling sensitive and confidential information and issues

  • Communicates complex information in a meaningful way to managers, staff, and service providers/vendors

  • Excellent written skills for the creation of presentations, briefing notes, reports and internal/external correspondence

  • Self-motivated and able to effectively work independently

  • Strong presentation and communication skills to provide information and educate staff and external partners at all levels of an organization
  • Highly developed change management skills to identify supports necessary to achieve desired objectives

Problem Solving/ Complexity

  • Demonstrates ability to develop effective working relationships, provide leadership and build effective teams, negotiate and resolve conflict and foster an environment of collaboration and innovative problem solving to achieve results
  • Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective solutions across systems, regions and/or stakeholders

  • Analyzes and interprets complex information to deliver a solution that meets business needs

  • Actively fosters a culture of continuous improvement


Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process.  Candidates requiring accommodation should advise Human Resources.  Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.


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