At the Home and Community Care Support Services Toronto Central, we want all of our employees to feel valued, appreciated, and free to be who they are at work. We are committed to putting resources and attention toward improving the engagement, retention and promotion of the incredible talent we have. This is by ensuring our employment practices and processes are designed to prevent discrimination against our people who identify as being Black, Indigenous, visible minority, Francophone, 2SLGBTQ+ community, neurodiversity, disability status, or any other aspect, which makes them unique.
Reporting to a Manager, Client Services, the Team Assistant provides administrative support to a number of Coordinators to ensure that clients receive prompt and effective customer service. The Team Assistant provides a communications linkage between clients, Client Service Coordinators in the community, hospitals and service agencies. The Team Assistant undertakes a number of administrative processes to prepare and maintain client information files and computer records. The ability to work in a team environment and to communicate with clients, family, caregivers, service providers, co-workers, community agencies and health care team members is essential to the Team Assistant role and to the achievement of client service objectives.
WHAT WILL YOU DO?
- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies and equipment
- Process and assist in managing confidential client records
- Enter, update and maintain a high volume of client data in the electronic database
- Answer a high volume of telephone inquiries from clients, families and service providers, and refer callers as appropriate
- Provide back-up support to other positions, as required
- Two (2) years of relevant experience.
- Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience
- Exceptional client service skills
- Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities
- Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems.
- Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations.
- Demonstrated reliability, adaptability, flexibility and accountability
- Computer literacy in a Windows environment is required, particularly Word and Excel.
- Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups
- Knowledge of medical terminology preferred
- Ability to speak an additional language is an asset