Manager, Risk and Quality

Posted Date 2 weeks ago(4/26/2021 4:00 PM)
Job ID
Job Location
# Positions
Job Type
Job Industry
Government and Public Sector, Healthcare and Medical Services
Toronto Central LHIN
Career Level
Years of Experience

Job Description

JOB TITLE: Manager, Risk and Quality

DURATION: Full Time, Permanent

REPORTS TO: Vice President, Home and Community Care, Health System Flow and Capacity 

DEPARTMENT: Quality, Safety and Risk

LOCATION: Home and Community Care Support Services Toronto Central


At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.




Reporting to the Vice President, Home and Community Care, this position will be responsible for the management, and operationalization of activities and initiatives related to risk and quality improvement. Responsibilities include managing the processes for organizational policy, accreditation, legal, annual risk audits, adverse event reporting, privacy, quality of care reviews, emergency preparedness, implementation of organizational quality improvement initiatives and Patient Safety program. This position will also manage assigned staff.




  • Works with leaders to assess and identify risks/hazards and implements an effective risk management program and conducts an annual review to measure the effectiveness and performance of the program
  • Acts as the liaison between legal counsel and insurers and the Agency
  • Leads organizational reporting of risk, safety and privacy events reporting
  • Promotes and supports the development of a culture of safety and measurement of quality of care; identifies opportunities and implements strategies for performance improvement and provides education including risk assessments, root cause analysis, failure mode effects analysis, adverse event alerts, and related policy and procedure development for facilitating effective process changes
  • Spearheads annual risk audit and reporting
  • Participates on intra and inter-agency committees to improve processes regarding client safety, privacy, and emergency preparedness
  • Supports the organization’s Privacy Officer ensuring appropriate mechanisms in place for dealing with privacy breaches and investigations
  • Leads the Emergency Preparedness Program; includes business continuity, pandemic plans, and Accreditation
  • Remains current on relevant legislation, regulations, standards, and common law and can effectively collaborate with Ministry and other stakeholders
  • Responsible for pro-active policy and procedure development and revisions to meet regulatory and safety requirements
  • Ability to create processes and tools to support the implementation of policy
  • Responsible for identifying, implementing, monitoring, and evaluating continuous quality improvement (CQI) activities related to client safety, experience, privacy and adverse events and providing related consulting and support services
  • Collaborates with relevant stakeholders to ensure data systems and programs satisfactorily support CQI activities, including maintaining CQI tracking systems and databases





  • A Masters degree in Nursing, Leadership, Health Administration or recognized equivalent
  • Healthcare Risk Management Certification (preferred)



  • Minimum of 5-7 years of progressive professional management/leadership experience.
  • Knowledge of risk and insurance management in a healthcare setting required
  • Knowledge of CQI philosophy using Lean methodology, models, processes, and tools and their use in a health care setting
  • Demonstrated organizational skills and ability to collaborate, prioritize workload and work under time pressures to meet deadlines
  • Superior ability to communicate effectively both verbally and in writing, adhering to requirements of legislation and with sensitivity to the need to balance both organizational requirements and a focus on client/caregiver needs
  • Demonstrated knowledge of client relations and complaints management best practices
  • Demonstrated knowledge of health care system issues and functions
  • Demonstrated analytical, problem solving and conflict resolution skills
  • Ability to lead, participate and facilitate inter-disciplinary groups in a collaborative environment
  • Exceptional communication, interpersonal, innovative leadership and systems improvement skills
  • Ensures Home and Community Care Support Services Toronto Central quality and safety activities are in alignment with accreditation requirements
  • Computer literate including MS Word, PowerPoint, Excel and Access


Home and Community Care Support Services Toronto Central is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.


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