French Language Services Planner

Posted Date 6 days ago(4/8/2021 10:00 AM)
Job ID
Job Location
# Positions
Job Type
Job Industry
Government and Public Sector, Healthcare and Medical Services
Waterloo Wellington LHIN
Career Level
Years of Experience

Job Description


Reporting to the Director, System Design, Integration & Digital Health, the French Language Services Planner assists Home and Community Care Support Services Waterloo Wellington (HCCSS-WW) in collaboration with the FLHS Office of the MOHLTC to improve the health status of Francophones by developing mechanisms to ensure the integration of French Language Services (FLS) in the health care system which will increase the availability of services in French and improve access to those services in accordance with the French Language Services Act (FLSA). The French Language Service Planner provides insights into and manages community issues and concerns, provides support to other LHIN program areas in identifying and implementing appropriate communication and strategic direction, and liaises with the Ministry and French language groups on health issues. Responsible for driving change related to the health of Francophones in order to achieve improved patient experience, health outcomes and value for money


The French Language Services Planner participates in and demonstrates an understanding of quality, risk and patient safety principles and practices, following all safe practices and procedures to support a safe patient and working environment.



  • Provides system design, integration and community engagement expertise and support regarding the development, implementation and integration of French Language Services (FLS)
  • Ensures effective and efficient planning, coordination and management of FLS
  • Supports local planning, performance monitoring, evaluation and reporting of FLS in terms of system capacity and results as they relate to the delivery of FLS
  • Supports HCCSS-WW in its Francophone community engagement activities. Keeps up to date records on community engagement outcomes and monitors best practices in community engagement and communication methodologies
  • Supports Health Service Providers (HSPs) in the development and implementation of FLS plans, including strategies and objectives to improve access to FLS
  • Assists in identifying the needs of the Francophone population and sharing of best practices to help meet those needs
  • Facilitates and maintains linkages with identified/designated HSPs, Francophone stakeholders and community members to increase awareness of FLS issues, foster dialogue and commitment
  • Participates in the review of HSP FLS plans and reports
  • Updates the FLS local and regional work plans to reflect HCCSS-WW's integration strategies and approaches
  • Facilitates supports and/or oversees special projects and assignments related to the WWLHIN FLS Plan (e.g. development of Integrated Health Services Plans, HCCSS-WW FLS Work Plan, etc.)
  • Supports HCCSS-WW in monitoring and evaluating FLS progress, including the integration of FLS indicators within the local health system
  • Supports implementation of provincial directions; works closely with the FLHS Office of the MOHLTC/MHP and other FLS coordinators to:
    • exchange information on HCCSS-WW activities and their impact on FLS
    • exchange information on strategies and options for effective issues management
    • promote new developments and progress regarding FLS and MOHLTC/MHP initiatives
  • Maintains linkages with various provincial and local networks including the French Language Services Planning entity and/or partners in the health sector and in other sectors or ministries that will promote sensitivity to the development of FLS as required


  • Supports the FLHS Office of the MOHLTC in the implementation of FLS at the local level in terms of provincial programs and strategies (e.g. Family Health Teams (FHTs), Public Health Units (PHUs), French language HHR Strategy, etc.)
  • Actively participates within cross-functional teams to advance HCCSS-WW's strategic directions and operational activities
  • Participates in and demonstrates an understanding of quality, risk and patient safety principles and practices. Follows all safe practices and procedures to support a safe patient and employee working environment
  • Supports the Director in communicating with and advising the VPs on matters related to French Language Services planning and the health status of the Francophone population in HCCSS-WW
  • Performs other duties as assigned 




  • Post-Secondary training/degree in health administration, health planning, business administration, research or relevant field or the equivalent combination of education, training and experience



  • Demonstrated oral and written proficiency in English and French
  • Demonstrated information-gathering techniques and resources



  • Knowledge of the French Language Services Act and the Local Health System Integration Act, 2006 as well as their respective regulations
  • Knowledge of the Ministry of Health and Long-Term Care (MOHLTC)/Ministry of Health Promotion (MHP) and the health care system in general
  • Knowledge of the FLHS strategic framework of the MOHLTC
  • Knowledge and deep understanding of the Franco-Ontarian community and of relationships among health care and other related services available to French-speaking residents of Ontario
  • Knowledge of the evolving role of HCCSS, and the issues and priorities within the healthcare sector and how these impact client service delivery


Technical Skills

  • Comprehensive knowledge of and proficiency with PC based hardware/software and inter/intranets
  • Comprehensive knowledge of Microsoft Office, Excel, Outlook, Adobe Acrobat, Power Point


Language Skills

  • Proficiency in French is required


HCCSS-WW strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 


If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


*** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.




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