We are seeking one (1) Clinical Auditor and Practice Consultant to join our Quality, Performance, and Accountability Team. The opportunity is a full time, 10-month assignment. While the successful incumbent can anticipate a remote learning and work environment, this opportunity is open to our various sites: Oxford, Elgin, London/Middlesex, Huron, Perth, Grey, and Bruce counties.
Reporting to the Manager, Professional Practice, the Clinical Auditor and Practice Consultant provides leadership in Professional Practice within Home and Community Care Support Services – South West (previously South West LHIN). The role acts as a resource for internal and external health professionals. The Clinical Auditor and Practice Consultant works collaboratively within the Quality Team and with all organizational portfolios and system partners (i.e., service provider organizations, health service providers, community support services, primary care etc.) to ensure that best, leading and evidence-based practices that will inform planning and programming to enable high quality and safe care and care co-ordination.
What will you do?
As an Auditor, you will:
- Perform proactive audits on patient records (internally and with Service Providers) to ensure appropriate clinical care, data integrity, and quality standards are met, and make recommendations regarding appropriate corrective action, providing coaching/education to individuals or teams based on findings.
- Perform reactive audits in response to critical patient safety incidents, college complaints, and performance issues, and make recommendations regarding appropriate corrective action, providing coaching to individuals or teams.
- In consultation with management staff, determine if issues/challenges related to practice standards require additional training, and/or report to respective regulatory colleges as needed.
- Work in collaboration with managers to support the performance review process for Care Coordination teams as required, including providing assessments and decisions on any required outcome to support improved performance related to professional practice.
- Work with Home and Community Care leadership to identify clinical practice gaps and trends and support meaningful program and system improvements.
- Lead the development of an audit program that will support consistent and appropriate audit of internal and external partners (i.e. service provider organizations), communicating results.
- Summarize key findings and trends related to chart audits presenting information to staff and leadership on areas for improvement.
- Communicate overall results of audit back to staff, external staff and partners.
- Provide coaching and mentoring to Management and staff to enable the evaluation and application of best available, evidence-based information in the planning and delivery of care.
- Collaborate with internal teams and system partners in the identification, discussion, change and evaluation of practice issues.
As a Professional Practice Consultant, you will:
- Help lead, develop, implement, maintain and continuously improve a professional practice framework for the organization that supports the provision of effective, high quality, and safe care co-ordination and home care services.
- Provide subject matter expertise for Professional Practice within the organization.
- Actively and continually seek out best, leading, and evidence-based practices for implementation within the organization and/or its system partners.
- Leverage strong working relationships, facilitate and/or collaborate with all staff, leadership, and partners in the implementation of best, leading and evidence-based practices into daily patient care and care co-ordination processes and activities.
- Work closely with Management and Learning & Organizational Development teams to determine and develop appropriate content to ensure best, leading, and evidence-based practices are built into staff learning and development activities (i.e., orientation, on-going learning activities, new practices or program introduction).
- Promote and model an environment that fosters continuous learning and professional practice for staff and system partners.
- Monitor current legislation, professional standards and guidelines, or applicable directives from government funding and professional bodies for compliance, and collaborate with appropriate individuals and departments to address shortfalls and/or anticipate implications, including addressing appropriate corrective action for staff.
What must you have?
- University degree in Nursing (BScN).
- Registration in good standing with the College of Nurses of Ontario.
- Five (5) to seven (7) years’ related experience with recent clinical experience in the last two (2) years.
- At least two (2) years demonstrated experience in professional practice development and/or the application and evaluation of best, leading, evidence-based practices within an organization.
- Demonstrated understanding and application of research design, development, implementation, application, evaluation and knowledge translation.
- Knowledge of and ability to apply research, qualitative and quantitative.
- Excellent leadership and interpersonal skills with demonstrated ability to foster a supportive work environment and work within inter-professional teams.
- Able to effectively foster inter-professional education, collaboration and practice among a diverse team.
- Demonstrated facilitation, mentoring, change management and leadership abilities.
- Self-directed and highly motivated.
What would give you an advantage?
- Ability to speak French or another second language.
- Master’s Degree in a health discipline and/or education is preferred.
- Knowledge of (or experience in) Home and Community Care Practice an asset.
- Experience with chart auditing preferred.
Who we are:
Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.
Home and Community Care Support Services is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.
Our name has changed but services and contact information remain the same, including home and community care, long-term care home placement and help finding services and local doctors.
We recognize that ensuring the best health outcomes starts with empowering its greatest resource, employees. Due to the incredible success of its wellness program available to all staff, our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.
How do I apply?
Please visit www.lhinjobs.ca to submit your resume and cover letter. Application deadline is 21 April 2021 at 23:59.
All applications will be reviewed; however, only those selected for an interview will be contacted. Due to volume of applications, we are not able to respond to general inquiries by phone or e-mail.
We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.