Team Assistant

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity.

As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your healthcare administrative support experience, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.

As a Team Assistant, here is what you can expect:

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficiency with database software, MS Word and Excel
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of LHIN services
• Ability to speak French or another second language

Who we are

Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.

Through a dedicated team of 400+ employees, the Waterloo Wellington LHIN provides care to almost 39,000 patients each year, including more than 5,800 children. Our work ranges from providing information and referral services, to supporting transitions between hospital, adult day programs, long-term care, and respite or convalescent care.

All applications will be reviewed; however, only those selected for an interview will be contacted.

We are committed to a culture that values diversity and inclusion.

We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.