Manager, Home and Community Care
Temporary Full Time (Up to May 31, 2021)
Home and Community Care - South Simocoe & Northern YR
Initial Location Newmarket
Ontario’s health care system is evolving and, as part of Ontario Health, the Central Local Health Integration Network (LHIN), in close partnership with Ontario Health Teams (OHTs), is on the forefront of helping to build a modern, technologically supported health care system that will enable integrated teams of health care professionals to deliver the best possible care for improved patient outcomes. By building high-performing integrated care delivery systems that provide seamless, fully coordinated care for patients, OHTs will help to achieve better outcomes for patients across the province. As an essential component of an integrated and sustainable health care system, this includes a strong and robust Home and Community Care sector. More than ever, your skills and experience are needed now and into the future, which is why we want you to join us in being part of the journey. The future of health care in Ontario is now. Join Ontario Health’s Central LHIN team and together, we will build a healthier community for all.
This leadership role offers you the opportunity to promote positive patient outcomes in the community by taking advantage of your innovative approaches, strategic vision and management expertise. Reporting to, and working with, the Director of Home and Community Care, you will be responsible for the supervision and development of staff, and evaluating the ongoing effectiveness, efficiency and quality of services and program development in collaboration with our community service partners.
KEY ACCOUNTABILITIES: Your professional strengths for the role of Manager, Home and Community Care will include:
- Three (3) years of progressively responsible experience in a LHIN/Home Care Program, community setting or other related Health Care field, preferred.
- A minimum of three (3) years of supervisory/managerial experience and evidence of ongoing, professional management skill development, a definite asset.
- Computer proficiency and budget/financial monitoring.
- Demonstrated expert knowledge of Community Health, Social Service agencies and volunteer organizations.
- Demonstrated management skills to provide leadership to a multi-disciplinary team, ensuring compliance with all regulations, legislation, safety programs, and policies and procedures.
- Identify critical service delivery issues and, as needed, refine services for the patient population
- Participate in developing new services, manage their implementation, and manage the evaluation of new service delivery issues
- Ensure that patient services are provided in accordance with LHIN policies, relevant legislation, and professional disciplines
- Ability to work effectively within a participatory management team.
- Superior oral and written communication skills, respectful of individual strengths and differences.
- Proactive and innovative approach to problem-solving.
- Demonstrated interpersonal and conflict resolution skills.
- Demonstrated organizational, planning and developmental skills.
SKILLS & QUALIFICATIONS
- Undergraduate degree in a related Health Care discipline, preferably at the master’s level, with current registration in an appropriate Professional College or discipline.
- Significant experience in diverse and unionized community health care environments
- Working knowledge of community resources and roles of health care professionals
- Good knowledge of LHIN priorities, policies, practices, service and documentation standards
- Good understanding of legislation governing health care activities
- Knowledge of direct care/care coordination models used in community health care organizations
- Specialized knowledge regarding specialty program(s) assigned, in particular a good knowledge of clinical issues in order to respond to specific patient challenges
- Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective action as required
- Ability to document information in various formats (email, patient records, minutes, reports)
- Effective communication skills to establish and maintain a wide range of contacts with professional and organizations within the hospital and community
- Strong collaboration skills to participate on projects and committees with colleagues across the LHIN, hospitals, LTCHs and local community agencies
- Ability to deliver information effectively in a variety of settings, from one-on-one to presentations
- Ability to keep direct reports informed of key issues and changes that may affect them
- Good negotiation and conflict resolution skills to ensure positive outcomes for quality patient service delivery when dealing with hospital staff, patients, families, LTCHs, service providers and non-contracted service providers.
- Experience managing a virtual team.
- Ability to negotiate sensitive, complex issues involving the client, service provider and staff while exercising diplomacy, confidentiality and good judgement.
- Experience working with diverse, multicultural client groups in community settings.
- Bilingualism (English/French).
- Experience in managing projects/change management.
Central LHIN is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.