Quality Improvement Advisor – London (Temp. Full Time 12 months)

Posted Date 2 weeks ago(6/17/2020 3:15 PM)
Job ID
Job Location
# Positions
Job Type
Temporary (Full-Time)
Job Industry
Government and Public Sector, Healthcare and Medical Services
South West LHIN
Career Level
Years of Experience

Job Description


Quality Improvement Advisor – London (Temp. Full Time 12 months)


The Opportunity: 


At this time, the South West Local Health Integration Network is seeking one (1) Quality Improvement Advisor to join our Quality, Performance and Accountability Team. This is a temporary full time opportunity for an anticipated duration of 12 months.


What will you do?


Reporting to the Manager, Quality, the Quality Improvement Advisor is responsible to work as part of the team to help achieve LHIN identified goals and targets. The position will serve as a champion, coach, and expert in quality improvement facilitation to ensure that initiatives effectively utilize quality improvement approaches, methodologies and tools to achieve identified outcomes.


As a Quality Improvement Advisor, you will: 


  • Establish effective working relationships with key partners both internal and external to the LHIN to support the establishment of a quality improvement culture across the LHIN.
  • Provide expertise and advice in the design and planning of QI projects, including identification of the most appropriate approaches to improvement, development of tool kits, implementation planning, and evaluation.
  • Provide expertise and advice to provider organizations and LHIN colleagues in quality improvement methodology, measurement, and change management to ensure achievement of specified outcomes and organizational success with a targeted focus on diabetes and chronic disease programs.
  • Facilitate and coordinate LHIN quality improvement projects in collaboration with healthcare organizations.
  • Mentor and coach improvement teams, managers, and leaders within healthcare organizations to achieve project targets and to sustain quality improvement results.
  • Work collaboratively with South West LHIN partners and provincial colleagues to establish a quality improvement approach for programs.
  • Work with team members to manage and monitor priority projects, analyze results and prepare confidential roll-up reports to the LHIN senior team and Board of Directors.
  • Stay abreast of policy, legislation, methodologies and best practices related to health care quality improvement.
  • Actively participate within cross-functional teams to advance the LHIN's strategic directions and operational activities.


What must you have?



  • Post-secondary education/degree in health administration, health planning, business administration, research or equivalent combination of education, training and experience in a health care environment.
  • Successful completion of Quality Improvement training (e.g., Lean, IHI improvement advisor, etc.)



  • Demonstrated experience carrying out quality improvement, measurement, and change management.
  • Experience in project administration/management and project management methodology.
  • Quality Improvement and evaluation experience in a healthcare environment.


Knowledge, Skills, and Abilities:

  • Solid understanding of the Ontario health-care system including challenges and opportunities for improvement.
  • Good knowledge of and proven ability to apply planning and analysis and change management theories, principles, practices, multiple methodologies and tools and make effective recommendations.
  • Comprehensive knowledge of Microsoft Office, Excel, Outlook, Adobe Acrobat, Power Point
  • Excellent written communication skills to prepare clear reports and analyses of data which will support effective decision-making and priority-setting.
  • Excellent oral communication skills to explain complex technical information to superiors, colleagues and stakeholders.
  • Strong teamwork, relationship management, and customer service skills.
  • Excellent analytical and evaluation skills to provide expertise regarding quality improvement project design approaches and methodologies, analysis and evaluation of results and development of recommendations.
  • Ability to effectively resolve conflicts.
  • Proficiency with PC-based hardware/software and inter / intranets. Ability to use project management software an asset.


Preferred Qualifications: 

  • Knowledge of and/or experience with diabetes and chronic disease programs.
  • Proficiency in a second language, particularly French.
  • An ambassador of workplace culture.


Who we are:


Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.


Committed to innovation and collaborative partnerships, the South West LHIN plans, coordinates and funds local health services, and delivers high-quality home and community care to patients and families, with a focus on improving population health, the patient experience, and value for money across the health care system. Our staff incorporate the best aspects of teamwork and continuous learning as they work with the local community to ensure the best health outcomes for everyone.


How do I apply?


Please visit www.lhinjobs.ca to submit your resume and cover letter. Application deadline is July 2, 2020 at 11:59pm.


All applications will be reviewed; however, only those selected for an interview will be contacted. Due to volume of applications, we are not able to respond to general inquiries by phone or e-mail.


We are committed to a culture that values diversity and inclusion.


We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.


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