• Manager, Home and Community Care

    Posted Date 3 weeks ago(8/27/2019 1:25 PM)
    Job ID
    Job Location
    CA-ON-Mississauga | CA-ON-Etobicoke | CA-ON-Mississauga
    # Positions
    Job Type
    Job Industry
    Government and Public Sector, Healthcare and Medical Services
    Mississauga Halton LHIN
    Career Level
    Years of Experience
  • Job Description

    We are currently recruiting a Manager, Home and Community Care  

    Competition Number:                  FY1920-049

    Date Posted:                                 August 27, 2019

    Date Closed:                                 Until Filled

    Portfolio:                                      Home and Community Care

    Department:                                 Integrated Care – East Mississauga

    Team:                                            Community – EM                                        

    Reports To:                                   Director, Integrated Care

    Category:                                      Permanet Full-time

    Primary Assigned Location:         Etobicoke, 401 The West Mall




    Reporting to the Director, Integrated Care, the Manager, Home and Community Care - Operations is responsible for ensuring that team resources including human, financial and other infrastructure supports are leveraged in such a way to enable exceptional quality care and outcomes for patients, through collaborative relationships and processes with patients, family members, contracted service providers, other health system partners, and Mississauga Halton LHIN employees.




    Patient Care Delivery

    • Manages and monitors access to, and delivery of, quality community care through members of their Home and Community Care team
    • Supports the development, implementation, management and evaluation of evidence-based patient care delivery models and tools to support standardized front line practice
    • Provides final response, recommendations and resolution for events in collaboration with service provider organizations, contract management & partnerships team and quality & risk team
    • Regularly monitors, analyzes and acts upon the full range of patient-related performance indicators as agreed with senior patient care leadership
    • Resolves complex and difficult patient issues and complaints when escalated and escalates appropriately 

    Project Work – Organizational and System Level

    • Takes a leadership role and/or participates in operational and system-level projects/initiatives that support improvements in patient experience and outcomes
    • Assists in identifying the need for, and contributes to, environmental assessments that identify evolving patient needs and related new program development/ program enhancement opportunities
    • Contributes operational knowledge to business process mapping, both locally and provincially, to enable the most effective care delivery paths for patients and caregivers 


    • Exemplifies behaviours, actions and attitudes that are consistent with Mississauga Halton LHIN’s vision, mission and values as aligned with our Values in Action statements
    • Participates in the development and successful implementation of the department’s annual priorities in alignment with the organizational priorities
    • Implements and monitors tools and processes that enable the delivery of high quality and safe services



    Relationship Management

    • Showcases Mississauga Halton LHIN’s healthcare leadership at conferences and meetings
    • Proactively engages, communicates and collaborates with external stakeholders to build strong productive relationships for the advancement of patient care
    • Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective care is provided 

    Management of Human Resources

    • Cultivates an environment that retains and attracts exceptional people and that supports life-long learning to attract and retain exceptional people
    • Oversees staff orientation, learning and development plans and ensures accordance to Mississauga Halton LHIN policy, procedure and guidelines and that the team member has the requisite knowledge to undertake their specific duties
    • Oversees timely recruitment, performance evaluation, coaching, discipline and termination where necessary are according to Human Resources policy and within the context of collective agreement(s)
    • Manages the effective and efficient distribution and utilization of team members based on the established productivity levels, team goals and guidelines
    • Leads regular team meetings to set goals, monitor department performance, engages the team in successful accomplishment of goals, learning and team building
    • Holds people accountable to standards of performance including conducting annual performance appraisals that support staff in establishing and attaining performance goals
    • Manages attendance according to policy 



    Education, Training & Experience:

    • University degree in Social Sciences, Nursing, Health Administration; a Master’s degree is an asset
    • Preference will be given to regulated health professionals (RN, RSW, OT, PT, SLP)
    • Five (5) to seven (7) years related experience, preferably in a unionized healthcare environment; with minimum two (2) years management experience (or an equivalent combination of education and experience);
    • Experience and working knowledge of care delivery in community and health care environments
    • Working knowledge of direct care/care coordination models used in community health care organizations, community resources (e.g., services and programs), and roles of health care professionals
    • Knowledge of challenges and issues, methods and practices for outsourced/ contracted services and service providers
    • Knowledge of tools, systems and databases used in patient care delivery and management, utilization development of outcomes
    • Excellent organizational, negotiating, and problem solving skills
    • Excellent planning and time management skills are required to manage multiple priorities and deadlines


    Skills and Attributes

    • Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.)
    • Understanding and demonstrated effectiveness and commitment to driving and promoting exceptional quality care for patients and families through evidence-based practice
    • Flexible, adaptable and responsive to change
    • Solid facilitation and presentation skills
    • Self-directed with an ability to organize, plan, prioritize and multi-task
    • Demonstrated critical thinking
    • Detail-oriented
    • Accountable for own actions and decisions, making decisions within the scope of the position and escalating issues/problems/events to the Director as required
    • Ability to communicate in French or other languages an asset 

    To apply for this vacancy please submit a resume with covering letter referencing FY1920-049 via the following link www.lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca Please note, only those candidates selected for an interview will be contacted.


    Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.  We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.  Applicants need to make their accommodation needs known when contacted.

    To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.




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