This leadership role offers you the opportunity to promote positive patient outcomes in the community by taking advantage of your innovative approaches, strategic vision and management expertise. Reporting to, and working with, the Director of Home and Community Care, you will be responsible for the supervision and development of staff, and evaluating the ongoing effectiveness, efficiency and quality of services and program development in collaboration with our community service partners.
KEY ACCOUNTABILITIES: Your professional strengths for the role of Manager, Home and Community Care will include:
- Three (3) years of progressively responsible experience in a LHIN/Home Care Program, community setting or other related Health Care field, preferred.
- A minimum of three (3) years of supervisory/managerial experience and evidence of ongoing, professional management skill development, a definite asset.
- Computer proficiency and budget/financial monitoring.
- Demonstrated expert knowledge of Community Health, Social Service agencies and volunteer organizations.
- Demonstrated management skills to provide leadership to a multi-disciplinary team, ensuring compliance with all regulations, legislation, safety programs, and policies and procedures.
- Identify critical service delivery issues and, as needed, refine services for the patient population
- Participate in developing new services, manage their implementation, and manage the evaluation of new service delivery issues
- Ensure that patient services are provided in accordance with LHIN policies, relevant legislation, and professional disciplines
- Ability to work effectively within a participatory management team.
- Superior oral and written communication skills, respectful of individual strengths and differences.
- Proactive and innovative approach to problem-solving.
- Demonstrated interpersonal and conflict resolution skills.
- Demonstrated organizational, planning and developmental skills.
SKILLS & QUALIFICATIONS
- Undergraduate degree in a related Health Care discipline, preferably at the master’s level, with current registration in an appropriate Professional College or discipline.
- Significant experience in diverse and unionized community health care environments
- Working knowledge of community resources and roles of health care professionals
- Good knowledge of LHIN priorities, policies, practices, service and documentation standards
- Good understanding of legislation governing health care activities
- Knowledge of direct care/care coordination models used in community health care organizations
- Specialized knowledge regarding specialty program(s) assigned, in particular a good knowledge of clinical issues in order to respond to specific patient challenges
- Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective action as required
- Ability to document information in various formats (email, patient records, minutes, reports)
- Effective communication skills to establish and maintain a wide range of contacts with professional and organizations within the hospital and community
- Strong collaboration skills to participate on projects and committees with colleagues across the LHIN, hospitals, LTCHs and local community agencies
- Ability to deliver information effectively in a variety of settings, from one-on-one to presentations
- Ability to keep direct reports informed of key issues and changes that may affect them
- Good negotiation and conflict resolution skills to ensure positive outcomes for quality patient service delivery when dealing with hospital staff, patients, families, LTCHs, service providers and non-contracted service providers.
- Experience managing a virtual team.
- Ability to negotiate sensitive, complex issues involving the client, service provider and staff while exercising diplomacy, confidentiality and good judgement.
- Experience working with diverse, multicultural client groups in community settings.
- Bilingualism (English/French).
- Experience in managing projects/change management.
This position is located at the Central LHIN office in North York, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.
Who we are
Local Health Integration Networks (LHINs) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, LHINs ensure people have access to the health care they need — at home and in the community.
The Central LHIN is responsible for planning, funding and integrating health services as well as delivering home and community care services for over 1.8 million people living in northern Toronto, parts of Etobicoke, York Region and South Simcoe County. This includes over $2 billion in funding to more than 90 health service providers such as hospitals, long-term care homes, community health centres, mental health and addiction service providers, and community support services.
All applications will be reviewed; however, only those selected for an interview will be contacted.
We are committed to a culture that values diversity and inclusion.
We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.