Reporting to the Director, Home and Community Care the Learning Solutions Specialist (LSS) is responsible for providing learning solutions that drives performance excellence at the Central West Local Health Integration Network. The LSS will plan, design, deliver and evaluate learning solutions, facilitate formal training for new and existing employees, support new hires to successfully onboard (including performance coaching and support post training) and conduct on-going performance audits to proactively identify learning needs and solutions.
The learning component will include learning and education needs pertaining to LHIN systems for Home and Community Care including The Art of Case Management, the RAI- assessment tools, policies, procedures, programs such as customer service, orientation, case management services and other related LHIN systems, programs and tools related to Patient Care Services.
- Three (3) to five (5) years’ experience in delivering learning solutions, facilitation and/or design in a patient centric environment
- Regulated Health Professional preferred
- Previous experience in applying adult learning principles
- Previous experience facilitating the learning of technical learning programs, ideally within a health care environment
- Proven excellent presentation and group facilitation skills
- Demonstrated focus on providing innovative solutions to meet the needs of our learners
- Knowledge of, and demonstrated experience in Case Management preferred
- Knowledge of, and demonstrated experience in RAI training preferred
- Post-secondary education in Adult Education preferred
- Previous experience in designing, delivering and evaluation customer service training is preferred
- Knowledge of, and demonstrated experience in Change Management preferred
- Knowledge of and adherence to all CW LHIN policies, procedures and relevant administrative practices
- Knowledge of LHIN client services strategies, objectives, priorities and programs
- Practical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations and Health Care Consent Act
- Good knowledge of community resources (e.g. services and programs)
- Strong understanding and commitment to quality programs and best practice
- Understanding of the CW LHIN’s stakeholders, client service delivery frameworks and methods, and overall issues and priorities within the health care sector
- Excellent working knowledge of client database systems
- Successful completion of RAI-HC competency modules
- Proven facilitator experience with excellent communication skills (written/documentation and verbal).
- Strong relationship building skills and maintains positive working relationship with external and internal contacts
- Experience effectively working with multiple stakeholders to gain understanding, determine need and build learning solutions
- Excellent critical thinking and decision making skills
- Solid ability to use MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.)
- Highly detailed with strong organizational, time management, prioritization, planning and multi-tasking skills
- Flexible, adaptable and responsive to change
- Accountable for own actions and decisions
- Self-directed with the ability to work independently
- Excellent understanding of communication in education and training
- Courteous and respectful in all interactions as well as able to work positively and collaboratively within a team environment
- Strong negotiation, problem solving, effective listening and facilitation skills
- Ability to maintain confidential information
- Empathy to sensitive issues
- Ability to communicate in French or another language an asset
Who We Are:
A mosaic of geographic and cultural diversity and home to over 922,000 local residents, the Central West LHIN plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, LHINs are also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.
Employees at the Central West LHIN enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.
How to Apply:
If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca/.
We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.
We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.