Manager, Home and Community Care
Reporting to the Director, Home and Community Care, Hospitals, you will be responsible for the day-to-day coordination and delivery of all patient services within your assigned hospital –Reactivation Care Centre (RCC) Finch & Church site– as LHIN patient’s transition from hospital care into the community. As Manager of Home and Community Care, Hospitals, you will lead the delivery of patient discharges to the most appropriate discharge destination, work with the hospitals and LHINs who have patients designated Alternate Level of Care (ALC) with a focus to engage with community resources and exhaust all options in transitioning patients to the community e.g., their own homes, group homes or long term care homes (LTCHs), and the linking to alternative resources within the community.
Due to the broad scope of this role, you must be prepared to travel within the Central LHIN, and occasionally outside the LHIN, to meet with service providers or resolve complex patient issues, all of which may require driving.
As Manager of Home and Community Care, Hospitals, you can expect to:
- Manage the delivery of coordinated, quality community health care and LTC placement services
- Lead and coordinate the delivery of one or more specialty patient programs for the LHIN
- Implement and maintain service standards, monitor and review referral statistics and indicators, and monitor service levels to ensure effective resource allocation
- Identify critical service delivery issues and, as needed, refine services for the patient population
- Participate in developing new services, manage their implementation, and manage the evaluation of new service delivery issues
- Ensure that patient services are provided in accordance with LHIN policies, relevant legislation, and professional disciplines
- Manage complex or difficult patient issues and complaints requiring non-routine resolution
- Establish and maintain effective relationships with all LHIN internal stakeholders; hospital personnel, service providers, non-contracted service providers and LTCHs to ensure the delivery of quality patient care; and professional organizations in designated specialty functions to ensure that quality of care is current
- Represent the LHIN on hospital-focused multidisciplinary committees, community agency working groups, and LHIN-initiated committees
- Participate in events to promote LHIN objectives, activities, programs and services
- Work with superiors and colleagues to ensure effective, efficient patient service delivery
- Manage a team of staff in delivering quality patient care within Humber River Hospital, advising and guiding direct reports in managing difficult or unusual cases
- Act as a key resource to all LHIN staff and managers regarding designated specialty program(s)
- Meet with staff to identify program needs, and engage staff in discussions of change initiatives
- Develop input to fiscal and operational planning (e.g., HR requirements)
- Represent the LHIN in, and keep the Director informed of/involved in, operations-related hospital discussions regarding issues and change initiatives, and attend Joint Discharge Operations and other relevant meetings
- Ensure that 'safe, high-quality health care and services are always patient-centered, driven by information and organized for safety
- Participate in safety and quality information gathering and analysis, as well as lead, implement and put into practice resulting changes and improvement
- Ensure that health care staff respect and respond to, patient choices, needs and values.
Skills & Qualifications:
- Undergraduate degree in a related Health Care discipline, preferably at the master’s level, with current registration in an appropriate Professional College or discipline.
- Significant experience in diverse and unionized community health care environments
- Working knowledge of community resources and roles of health care professionals
- Experience working in hospitals
- Good knowledge of LHIN priorities, policies, practices, service and documentation standards
- Good understanding of legislation governing health care activities
- Knowledge of direct care/care coordination models used in community health care organizations
- Specialized knowledge regarding specialty program(s) assigned, in particular a good knowledge of clinical issues in order to respond to specific patient challenges
- Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective action as required
- Experience in scheduling staff to meet service levels, to ensure that LHIN hospital hours are staffed appropriately to meet the ongoing hospital requirements
- Ability to document information in various formats (email, patient records, minutes, reports)
- At least 1 year of supervisory, professional practice, project management or related experience
- Effective communication skills to establish and maintain a wide range of contacts with professional and organizations within the hospital and community
- Strong collaboration skills to participate on projects and committees with colleagues across the LHIN, hospitals, LTCHs and local community agencies
- Ability to deliver information effectively in a variety of settings, from one-on-one to presentations
- Ability to keep direct reports informed of key issues and changes that may affect them
- Good negotiation and conflict resolution skills to ensure positive outcomes for quality patient service delivery when dealing with hospital staff, patients, families, LTCHs, service providers and non-contracted service providers.
There may be requirement for occasional travel to other sites across the Central LHIN.
For more information on the Central LHIN, visit centrallhin.on.ca. Please apply online.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.