• Operations Lead, Specialty Programs

    Posted Date 6 days ago(12/5/2018 8:15 AM)
    Job ID
    Job Location
    # Positions
    Job Type
    Job Industry
    Healthcare and Medical Services
    Central West LHIN
    Career Level
    Years of Experience
  • Job Description

    Reporting to the Manager, Home and Community Care, the Operations Lead, Specialty Programs is responsible for organizing, coordinating, and supervising day-to-day operations of dedicated team/s within the Home and Community Care portfolio.  The Operations Lead is expected to aim to improve the overall performance of the team including clinical skill training as required. This will be accomplished by coordinating, providing knowledge exchange and developing skills and abilities with the goal of optimizing team performance. The Operational Lead will provide oversight to ensure quality safe care for patients and caregivers through quality assurance initiatives resulting in positive patient outcomes.



    • Develops standardized business processes and ensures that processes are followed and completed as per policies and procedures.
    • Performs scheduled audits to determine quality of assessments, documentation, and patient experience and business process adherence using established audit tools.
    • Reports to the Director, Clinical Practice and Specialty Programs on issues related to performance to ensure staff meet quality standards, individual job performance expectations and on-going staff development requirements.
    • Provide immediate follow up and communication of risks and incidents to the appropriate manager or director
    • Develop and implement strategies to support identified quality improvement areas at both a team and individual level in collaboration with other Home and Community resources. 
    • Participates and assists with staff performance reviews.
    • Monitor trends and patterns in program activities, and referral types and work with the Manager and Director to design improvement plans.  
    • Collaborate with management team in developing and implementing program changes, as requested.
    • Participate in quality improvement activities as requested.
    • Monitor indicators as appropriate and work with the manager to design improvement plans.
    • Generate relevant reports and act on reports.
    • Identify gaps in service delivery and communicate the challenges and potentials solutions to the Management Team during weekly Team Lead/Management meeting.
    • Develop and foster a quality patient/family experience focused environment for Home and Community Care service and other adjunct services.
    • Assist in the development of staffing schedules and on call rotations
    • Monitor team scheduling and resource allocation and work with the Manager to ensure efficient and appropriate coverage.
    • Provide support, education and training required to front line to facilitate collaborative Primary Care collaboration and other Community partnerships.
    • Facilitate practice rounds with the front staff and monitor active caseloads, waitlist and provide updates to the manager.
    • Facilitate smooth functioning of team by obtaining feedback from team members regarding any barriers to efficient clinical services and following up as needed with managers, team members and support staff to find and implement solutions to identify barriers.
    • Maintain currency in the policies and procedures and relevant legislation that impact the clinical practice of his/her respective clinical team.
    • Act as training/education lead for identified program areas and other training initiatives.
    • Work collaboratively with the Learning Solution Specialists to develop training plans and implementation activities within the teams and across portfolio.
    • Provide Subject Matter Expertise (SME) on program specific areas and functions specific to the team.
    • Develop strategies for team building to obtain buy in.
    • Address questions or concerns related to care coordination raised by the administrative, management team.
    • In conjunction with the Manager, develop and maintain clinical resource materials (e.g. client education materials, standardized assessment tools. etc.).
    • Monitors and supports new hires to ensure competency levels are being met.
    • Uses professional judgment, problem-solving, and mentoring skills to support and assist staff to analyze and respond appropriately to complex patient care situations.
    • Ensures that safe, high quality healthcare and/ or services are always patient centered, driven by information and organized for safety.
    • Ensures that Home and Community Care staff respect and respond to Patient choice, needs and values.
    • Supports a supervisory role for extended hours business coverages.



    • University degree (or equivalent) in Nursing, Health and Social Sciences, or Health Administration; preference will be given to regulated health professionals (RN, RSW, OT, PT, SLP)
    • Licensed member of a Regulated Health Profession.
    • Ongoing annual recertification BCLS/BLS or CPR - BCLS/BLS for Healthcare Provider or CPR Healthcare Provider level current
    • Case Management Certificate is an asset
    • Physical assessment course preferred
    • A minimum of three (3) years’ experience with community health setting is required.
    • Previous clinical management or supervisory or lead experience highly desired.
    • Sound knowledge of performance improvement approaches used in healthcare and community care settings.
    • Knowledge and understanding of collective agreements and unionized work environments are considered an asset. 
    • Demonstrated project management and tools knowledge.
    • Demonstrated change management knowledge and knowledge of business process management.
    • Demonstrated operational and sustainability knowledge.
    • Strong communication, management and organization skills to work with Management and front line healthcare staff to identify/prioritize business needs, identify business issues, propose decision
    • options, provide effective status, etc.
    • Demonstrated superior human relations skills including the ability to develop and maintain collaborative working relationships, build credibility, consult, influence, persuade, build consensus, coach, and resolve conflicts.
    • Strong collaboration, negotiation, conflict resolution and customer service skills.
    • Excellent analytical, organizational, planning, facilitation and problem-solving skills required.
    • Demonstrates commitment to the Central West LHIN’s mission and values.
    • May require access to vehicle for occasional travel.
    • Demonstrates commitment to the Central West LHIN’s mission and values.

    Who We Are:


    A mosaic of geographic and cultural diversity and home to over 922,000 local residents, the Central West LHIN plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, LHINs are also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.


    Employees at the Central West LHIN enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.


    How to Apply:


    If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca/. 


    We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.


    We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed