• Manager, Home and Community Care

    Posted Date 3 months ago(12/3/2018 9:21 AM)
    Job ID
    Job Location
    CA-ON-Markham ON
    # Positions
    Job Type
    Job Industry
    Government and Public Sector, Healthcare and Medical Services
    Central LHIN
    Career Level
  • Job Description

    Central LHIN


    Manager, Home and Community Care

    Reporting to the Director, Access Centre, you will be responsible for the day-to-day supervision of Access Centre staff and the occasional supervision of other Office Team staff. Your functions will include monitoring and responding to service information as well as producing, analyzing and communicating system information for stakeholders. You will also have the opportunity to participate in, and lead, projects aimed at improving processes.

    As a Manager, Home and Community Care, you can expect to:

    • Supervise delivery of coordinated, quality community health care,disbursement of community information and the ordering of medical supplies and equipment

    • Implement and maintain service standards, monitor and review statistics and indicators; monitor service levels to ensure effective resource allocation

    • Participate in the delivery of one or more specialty patient programs

    • Identify critical service delivery issues and refine services for the patient population as needed

    • Participate in the development, and manage, the implementation and evaluation of new service delivery issues

    • Ensure patient services are provided in accordance with LHIN policies, relevant legislation and professional disciplines

    • Manage complex, difficult patient issues and complaints not handled in a routine manner

    • Provide on call support to patient services after hours and on weekends

    • Establish and maintain effective relationships with service providers in the area to deliver quality patient care

    • Represent the LHIN on multi-disciplinary committees and community agency working groups

    • Participate in events to promote LHIN objectives, activities, programs and services

    • Work effectively with superiors and colleagues to deliver effective and efficient patient service delivery

    • Supervise a team of staffin delivering quality patient care from the Access Centre

    • Act as a key resource to all LHIN staff and managers regarding  the Access Centre

    • Provide advice and guidance to subordinate staff in managing difficult or unusual cases

    • Meet with staff to identify program needs and develop input to fiscal and operational planning

    • Engage staff in discussions of change initiatives

    • Ensure that  safe, high quality healthcare and/ or services are always patient centered, driven by information and organized for safety

    • Participate in safety and quality information gathering and analysis

    • Lead changes and ensure improvements are identified from the collection of data and implement and put into practice

    • Understand expectations  around the quality and safety framework and lead safety and quality initiatives

    • Ensure that healthcare staff respect and respond to patient choices, needs and values.


    • Degree in health related profession or equivalent experience

    • Current registration with the appropriate regulating college

    • Significantexperience in diverse and unionized community health care environments

    • Working knowledge of  community resources and roles of health care professionals

    • Good knowledge of LHIN priorities, policies, practices and service standards

    • Good knowledge and understanding of legislation governing health care activities

    • Knowledge of direct care/care coordination models used in community health care organizations 

    • Strong knowledge of Access Centre business processes and operating systems.

    • Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective action as required

    • Effective communications skills to establish and maintain wide range of contacts within the organization as well as external partners

    • Experience with facilitating/presenting to large groups

    • Strong collaboration skills to participate on projects and committees with colleagues across the LHIN or with local community agencies.



    This position is located at the Central LHIN headquarters in Markham, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.


    For more information on the Central LHIN, visit centrallhin.on.ca. Please apply online.

    We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.



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