Manager, Home and Community Care
Reporting to the Director, Access Centre, you will be responsible for the day-to-day supervision of Access Centre staff and the occasional supervision of other Office Team staff. Your functions will include monitoring and responding to service information as well as producing, analyzing and communicating system information for stakeholders. You will also have the opportunity to participate in, and lead, projects aimed at improving processes.
As a Manager, Home and Community Care, you can expect to:
Supervise delivery of coordinated, quality community health care,disbursement of community information and the ordering of medical supplies and equipment
Implement and maintain service standards, monitor and review statistics and indicators; monitor service levels to ensure effective resource allocation
Participate in the delivery of one or more specialty patient programs
Identify critical service delivery issues and refine services for the patient population as needed
Participate in the development, and manage, the implementation and evaluation of new service delivery issues
Ensure patient services are provided in accordance with LHIN policies, relevant legislation and professional disciplines
Manage complex, difficult patient issues and complaints not handled in a routine manner
Provide on call support to patient services after hours and on weekends
Establish and maintain effective relationships with service providers in the area to deliver quality patient care
Represent the LHIN on multi-disciplinary committees and community agency working groups
Participate in events to promote LHIN objectives, activities, programs and services
Work effectively with superiors and colleagues to deliver effective and efficient patient service delivery
Supervise a team of staffin delivering quality patient care from the Access Centre
Act as a key resource to all LHIN staff and managers regarding the Access Centre
Provide advice and guidance to subordinate staff in managing difficult or unusual cases
Meet with staff to identify program needs and develop input to fiscal and operational planning
Engage staff in discussions of change initiatives
Ensure that safe, high quality healthcare and/ or services are always patient centered, driven by information and organized for safety
Participate in safety and quality information gathering and analysis
Lead changes and ensure improvements are identified from the collection of data and implement and put into practice
Understand expectations around the quality and safety framework and lead safety and quality initiatives
Ensure that healthcare staff respect and respond to patient choices, needs and values.
SKILLS & QUALIFICATIONS
Degree in health related profession or equivalent experience
Current registration with the appropriate regulating college
Significantexperience in diverse and unionized community health care environments
Working knowledge of community resources and roles of health care professionals
Good knowledge of LHIN priorities, policies, practices and service standards
Good knowledge and understanding of legislation governing health care activities
Knowledge of direct care/care coordination models used in community health care organizations
Strong knowledge of Access Centre business processes and operating systems.
Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective action as required
Effective communications skills to establish and maintain wide range of contacts within the organization as well as external partners
Experience with facilitating/presenting to large groups
Strong collaboration skills to participate on projects and committees with colleagues across the LHIN or with local community agencies.
This position is located at the Central LHIN headquarters in Markham, Ontario. There may be requirement for occasional travel to other sites across the Central LHIN.
We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.