• Quality Improvement Specialist

    Posted Date 3 weeks ago(10/4/2018 10:18 AM)
    Job ID
    Job Location
    # Positions
    Job Industry
    Healthcare and Medical Services
    Central West LHIN
    Career Level
    Years of Experience
  • Job Description

    Reporting to the Director Quality and Risk Management, the Quality Improvement Specialist will work collaboratively with internal and external stakeholders to align system level quality within the Central West LHIN. Specifically the QI Specialist will support the implementation and evaluation of the Central West LHIN Strategic Quality framework and Integrated Quality Plan work plans.  The QI Specialist will take a leadership role, and work collaboratively with internal and external stakeholders building capacity in the application of the tools and methods of Quality Improvement across Central West. The QI Specialist will assist clinical and non-clinical teams to implement interventions that improve the quality and safety of patient care utilizing recognized tools and frameworks including, but not limited to, the IHI Breakthrough Series, Lean Methodology, Reliability Science, NHS Sustainability Guide, etc. 


    The  QI specialist with expertise in quality improvement and patient safety  methodologies and tools including process mapping, performance and change management; evaluation of quality improvement work; and management of quality improvement projects. Additionally, the successful candidate will have expertise in patient safety science including root cause analysis, failure modes and effects analysis, data collection and indicator development. This type of work requires the application of specialized knowledge related to change management, rapid cycle improvement, evaluation methods, communication tools, and a thorough understanding of measurement.



    • Undergraduate degree in a health related discipline /health administration or other related field (Master’s preferred).
    • Supplementary training /education in Continuous Quality Improvement, IDEAS, Lean , Six Sigma, IHI / Quality Leaders , Triple AIM, or other equivalent.
    • Minimum 5 years’ experience within healthcare sector (System level experience an asset)
    • Minimum 3 years’ experience in quality improvement with demonstrated successful application of quality improvement methods and tools
    • Demonstrated leadership experience in QI team facilitation and change management  
    • Demonstrated experience in project management
    • Experience in major change initiatives and project management within interprofessional teams
    • Demonstrated success in establishing, leading and maintaining positive change
    • Demonstrative leadership qualities
    • Ability to deal with multiple complex issues and manage multiple priorities
    • Self-directed and strong collaborative skills
    • Excellent facilitation, coaching and diplomacy skills
    • Experience in coaching, mentoring and developing others in process improvement and data analysis
    • Project management experience/ skills
    • Superior critical thinking skills and ability to generate ideas and fresh perspectives
    • Experience with MS PowerPoint, MS Word, MS Excel, MS Office
    • Possess excellent presentation and written/oral communication skills and have the ability to engage a knowledgeable audience
    • Is a ‘competent person’ as defined by the Occupational Health & Safety Act, and responsible for duties as outlined in the Occupational Health & Safety Act in section 27(1).
    • Demonstrates commitment to the Central West LHIN’s mission and values.
    • Fluency in French is an asset.


    Who We Are:


    A mosaic of geographic and cultural diversity and home to over 922,000 local residents, the Central West LHIN plans, integrates, funds and monitors the local health care system for the regions of Brampton, Caledon, Dufferin, Malton, North Etobicoke and West Woodbridge. Through the recently passed Patients First Act, LHINs are also now responsible for the delivery of home and community care services and primary care planning, resulting in a better experience for both patients and those who care for them.


    Employees at the Central West LHIN enjoy a competitive compensation package, which includes a comprehensive benefit plan. We are committed to creating a work environment that fosters continuous learning at all levels of our organization, including ongoing internal learning opportunities, formal training events and conferences.


    How to Apply:


    If you are career minded and an ambitious person seeking a chance to be part of a team that’s truly making a difference in the lives of others, please apply on-line at http://lhinjobs.ca/


    We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.


    We are governed by the requirements of the French Language Services Act and, therefore, encourage applications from bilingual candidates. Posting available in French upon request.


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