• Quality Improvement Lead

    Posted Date 6 days ago(6/13/2018 1:03 PM)
    Job ID
    Job Location
    # Positions
    Job Type
    Full Time
    Job Industry
    Government and Public Sector, Healthcare and Medical Services
    Career Level
    Years of Experience
    Toronto Central LHIN
  • Job Description

    JOB TITLE: Quality Improvement Lead

    START DATE: July 2018

    DURATION: Full Time, Permanent

    REPORTS TO: Director, Quality, Safety and Risk

    DEPARTMENT:  Quality, Accountability and Performance

    LOCATION: Toronto Central LHIN



    Reporting to the Director, Quality, Safety and Risk, the Quality Improvement Lead is responsible for the implementation, and evaluation of a comprehensive system-wide and organizational Quality Improvement program in alignment with Toronto Central LHINs vision, strategic directions and operational plan. The incumbent will be responsible for a program design and execution that improves the quality and outcomes in the local health care system. This position will provide internal organizational leadership and will develop strategies to engage and enable health service providers to improve quality at an organizational level, sub-regional level and LHIN level.  The Quality Improvement Lead, using their knowledge of quality improvement (QI) is able to identify, synthesize and integrate barriers and enablers to make recommendations to Toronto Central LHIN leadership team about strategy and future opportunities.



    • Supports the development and implementation of the organization’s quality improvement and management approach in accordance with the vision, mission and values and strategic goals of the organization, provincial health legislation and regulations, and accreditation standards.
    • Participates in the development, implementation and achievement of the organization’s Quality Improvement Plan.
    • Supports the development of a quality culture within the Toronto Central LHIN that reflects the LHIN's role in achieving improved patient experience and health outcomes while driving health system improvement, integration and coordination across the Toronto Central LHIN and its sub- regions and delivering high quality home and community care that meets the needs of clients and families.
    • Supports organizational accreditation activities that have a quality focus.
    • Supports the Director, Quality, Safety and Risk in communicating with and advising the Senior Leadership Team on matters related to quality planning.
    • Supports the Director in their role with the Toronto Central LHIN Quality Committee of the Board.
    • Supports the Director with their role on the Toronto Central LHIN Regional Quality Table.
    • Designs, develops and executes quality initiatives at the patient, sub-region and system level to identify challenges and solutions to improve health system and client/patient outcomes. Monitors plan progress and provides guidance to teams. Functions at a high level of autonomy managing expectations and tracking project mileston Escalates issues to Director, as required.
    • In partnership with sub region Leadership, responsible for enabling, planning, directing and coordinating local QI initiatives focused on meeting quality standards, and improving health outcomes.
    • Effectively establishes and maintains collaborative working relationships with internal and external teams to achieve engagement and participation in quality initiatives.
    • Participates in and contributes to provincial inter-LHIN planning and engagement activities, as required, and collaborations with other quality focused organizations such as Health Quality Ontario.
    • Participates in provincial working groups, committees and other initiatives to advance shared objectives, develop best practices and/or align efforts across the health system.
    • Contributes to building organizational and system QI capacity development, and knowledge dissemination. Contributes to overall capacity within the LHIN through programs including collaboration with the IDEAS (Improving and Driving Excellence Across Sectors) program.
    • Provides leadership and oversight to staff including work delegation, coaching, performance management and goal setting.




    • Master’s degree in a health related field, MBA or in a discipline relevant to quality improvement would be an asset.
    • A regulated healthcare professional designation degree is highly desirabl
    • Certification in one of the following: Lean and/or Six Sigma


    • Minimum 5 years of leadership experience specific to quality improvement in a healthcare
    • Understands and has implemented formal quality improvement methods and tools such as Model for Improvement (IHI), value stream analysis, Ishikawa diagrams, documented PDSA cycles control charts, measurement for QI, spread and sustainability techniques.
    • In-depth knowledge of quality management program requirements, methodologies, and statistical and analytical processes and techniques.
    • Direct facilitation and coaching of interdisciplinary teams. Successful use of organizational change strategi
    • In-depth knowledge of qualitative and quantitative measures, evaluation, and utilization measurement.
    • Advanced knowledge of Ontario health system and trends within and across sectors with a focus on quality improvement and standards; knowledge of local health issues, priorities and needs while recognizing the broader trends in health care policy and system development.
    • Experience in leadership roles on QI team
    • Self-motivated with exceptional interpersonal, facilitation, negotiation, problem solving, and conflict resolution skills. Builds trust with key stakeholders and peers through honesty, integrity, professionalism and accountability.
    • Ability to plan, design and implement a quality improvement program.
    • Excellent written and oral communication skills.
    • Current knowledge of legislation relevant to patient care and healthcare in Ontario (e.g. ECFFA etc.).

    We offer competitive salary and employee benefits, including pension contributions with HOOPP.

    If you are seeking a chance to truly make a difference in the lives of others as well as your own, please apply online at www.lhinjobs.ca


    Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process


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