Reporting to the Director, Quality and Risk, the Quality Improvement Advisor’s role is to foster a culture of quality improvement along with systems and processes that embed patient experience, patient safety, risk and quality improvement in the organization’s strategy and operations. The mandate extends beyond organizational boundaries to contribute to a high performing health system for the residents of the Mississauga Halton region.
The Quality Improvement Advisor combines leadership ability, technical skills and statistical knowledge with the ability to work effectively in teams and in collaboration with colleagues across the health care system. As a key member of the department, the Quality Improvement Advisor is responsible for the effective application and evolution of continuous quality improvement approaches, methods and tools in the Mississauga Halton LHIN.
Competition Number: FY1718-154
Start Date: Immediately
Reports to: Director, Quality and People
Department: Quality and Risk
Category: Permanent Full-time
Primary Location: Etobicoke Office, 401 The West Mall
DUTIES & RESPONSIBILITIES
Quality Improvement / Continuous Improvement
- Advances the continuous improvement of program, organizational and system quality by leading and contributing to quality improvement (QI) projects.
- Increases the capability and capacity for QI in the LHIN organization and across the region.
- Strategically contributes to the identification of organizational improvement priorities based on understanding of core processes, performance against targets, and risk trends.
- Advises and influences the design of Mississauga Halton LHIN’s quality improvement and risk framework and introduces and implements the framework and associated principles, methodology and tools to team members and the organization.
- Leads the Mississauga Halton LHIN’s Accreditation process and the home and community care quality improvement plan (QIP) required by the Ministry of Health and Long-Term Care.
- Mentors and works with the Quality and Risk Consultants in the application of applicable tools for quality improvement e.g. Lean/Six Sigma principles, methodology, and tools.
- Conducts detailed statistical analysis as required.
- Coaches project teams and leaders on the application of QI to foster and sustain a culture of quality improvement
- Leads complex continuous improvement projects that cross multiple departments, functions and may include health system partners, in collaboration with project sponsors in support of organizational priorities.
- Facilitates meetings such as kaizen events, value stream mapping exercises and communicates/synthesizes results and findings to the project team(s)
- Assists in defining evaluation metrics and data collection methodology at the project and program level and participates in the conducting of project and program evaluations
- Assures the improvement activities are documented and reported within the organization and externally as appropriate
- Works with decision support and the Manager of Quality and Risk, to facilitate data collection and reporting for QI initiatives as well as data mining for improvement opportunities.
Exemplifies behaviours, actions and attitudes that are consistent with Mississauga Halton LHIN’s vision, mission and values.
Participates in the development and successful implementation of the department’s annual business plan
Reviews, assesses and/or recommends policy and programs that best meet the needs of the department
Provides advice on departmental issues and challenges to both senior management and/or LHIN employees
Provides leadership to designated work groups, programs and/or committees
- Extensive relationship building and stakeholder management with LHIN internal staff at all levels from front-line staff to executive team, health service providers (HSPs), service provider organizations (SPOs), care community clinical leads and Directors of Integrated Care, Health Quality Ontario and other LHINs.
- Represents the Mississauga Halton LHIN in conferences and meetings
Employs consensus building skills to ensure the most beneficial outcomes to the department
Collaborates with stakeholders in the implementation of department plans and programs
Develops and maintains collaborative relationships at all levels of the organization to ensure the most effective services are provided
Demonstrates sensitivity and political acuity in all interactions
Ensures ethnic, spiritual, linguistic, familial and cultural differences are respected
Education, Training & Experience
University degree in health care or business administration (or equivalent combination of education and experience); a Master’s Degree is an asset.
Black Belt certification in LEAN and/or Six Sigma, or equivalent, required.
Five to seven years’ experience in QI with a minimum of two years’ experience in a management role
Regulated Health Care Professional deemed an asset.
Experience working in the health care environment preferred
Experience in front line facilitation and coaching of interdisciplinary teams
Leadership role on QI teams using formal quality improvement methodology and tools such as Model for Improvement (IHI), value stream analysis, documented PDSA cycles, control charts, measurement for QI, spread and sustainability techniques.
Use of a range of knowledge exchange methods such as communities of practice, workshops, on line collaborative spaces, newsletters
Patient engagement strategies and developing approaches to improve the patient experience
Proven ability to establish and maintain strong internal and external relationships
Demonstrated knowledge of the broader health care system, including acute care sector, primary care, home and community care, and community agencies
Skills and Attributes
Adept in the use of MS office applications including Visio and Microsoft Project along with expert knowledge of Excel.
Strong analytical and problem solving skills including statistical analysis
Knowledge of the use of statistical software applications such as SPSS or Minitab.
Comfortable accessing databases and manipulating data
Self-directed with an ability to organize, plan, prioritize and multi-task
Demonstrated experience and skill in building relationships and in managing a diverse group of stakeholders.
In-depth knowledge of health care system stakeholders
Demonstrated leadership, planning and communication skills.
Excellent written communication skills
Ability to resolve conflicts within a multi-organizational environment.
Strong facilitation, negotiation and conflict management resolution skills
Ability to coach and mentor others, excellent training and presentation skills
To apply for this vacancy please submit a resume with covering letter referencing competition #FY1718-154 via the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca. Please note, only those candidates selected for an interview will be contacted.
To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.
Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity. We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.