JOB TITLE: Director, Home and Community Care Operations
START DATE: April 2018
DURATION: Full Time, Permanent
REPORTS TO: Vice President, Home and Community Care
DEPARTMENT: Home and Community Care
LOCATION: Toronto Central LHIN
Reporting to the Vice President, Home and Community Care of the Toronto Central Local Health Integration Network (LHIN), this position is responsible for operational performance, the provision of client services across the Toronto Central LHIN and contributes to the LHIN’s understanding of issues and trends within Client Services that impact quality of care outcomes or that may have an impact on overall business operations. The position is responsible for developing, implementing and evaluating operating plans for Home and Community Care that will contribute to the successful implementation of the strategy.
Client Service Delivery
- Leads, under the guidance of the Vice President, Home and Community Care, the oversight of operational performance for Home and Community Care
- Sets and monitors accountability and measurement frameworks and operating standards intended to contribute to quality client care and operational effectiveness.
- Monitors metrics related to resources utilization within Home and Community Care and develops and implements action plan in partnership with other Home and Community Care Directors in order to hit key milestones that support care delivery and financial targets.
- Develops and monitors systems necessary to ensure client services are provided in accordance with Toronto Central LHIN policies, relevant legislation, and professional disciplines.
- Develops and submits for approval policies and standards for Home and Community Care
- Works with HR to support high quality human resource management.
- Works with Directors to develop budget for Home and Community Care and submits same for approval by the Vice President, Home and Community Care
- Supports the implementation of evidence-based applied research practices within Home and Community Care.
- Manages the Administrative Resource Pool of Administrative Assistants and in so doing ensures that the clerical and administrative needs of the portfolio are met in the most efficient way possible.
- Ensures continuous quality improvement by establishing standards working with both internal and external partners.
- Models leadership characteristics and behaviours and informally mentors other leaders within the Home and Community Care portfolio.
- Represents the Toronto Central LHIN, as delegated, on committees and task groups, as regulated.
- Establishes and maintains strong relationships and partnerships with contracted service providers, hospitals, family health teams and community health centres and Long-Term Care homes.
- Relies on existing relationships with professional organizations to, in partnership with the Director, Professional Practice, ensure quality of care conforms with the most up-to-date methods and knowledge
- At HR request, participates in labour management and negotiations committee meetings and teams
- Develops and maintains effective relationships with colleagues across departments to identify and resolve issues related to clinical services
- Prepares and delivers annual performance reporting, subject to review and approval of the Vice President, Home and Community Care
- Is the point of escalation for complex client/family complaints or issues not resolved by the Sub-regional Director and meets on a proactive basis with clients to understand their client experience prior to any issues arising
Management of Human Resources
- In cooperation with Human Resources develops and implements standards for managing Human Resources within Home and Community Care
- Provides direct management to Administrative Support Pool and the Home and Community Care Project Management team as well as coaches/mentors leadership across the entirety of Home and Community Care, which consists of a team of Directors, Managers, and front-line staff.
- Facilitates team building and interdepartmental team building
- Is responsible for the recruitment, selection, development and performance of the immediate team reporting to the Senior Director
KNOWLEDGE AND SKILLS
- Must be a Regulated Health Professional with valid certification in a professional college in the province of Ontario.
- Post-secondary/Master’s degree in a health discipline, health administration, public administration or other related field.
- Minimum ten years of senior leadership experience (or equivalent) preferably acquired in community health sector (governmental; non-governmental; not-for-profit; and commercial) ideally demonstrated in a large and complex health and human service delivery organization.
- Experience in program and operational leadership relating to home and community care programs, people, strategy, financial and resource utilization
- Experience providing advice and support to senior leadership in an organization
- Operational experience in managing a large workforce
- Extensive leadership skills and proven management capability in a clinical environment; preferably home and community care
- Extensive knowledge of client service delivery systems in a highly complex, urban healthcare environment that required maintaining strategic relationships with hospitals, academic health science centres, mental health agencies and several other community agencies across the LHIN
- Extensive experience building and implementing tactical and strategic plans
- In-depth knowledge of direct care/case management models used in community healthcare organizations
- Excellent knowledge of community resources (e.g., services and programs), and roles of healthcare professionals
- Knowledge of challenges and issues, methods and techniques for outsourced/contracted services and service providers
- Strong knowledge of business planning cycles, budget planning, resource allocation, financial monitoring and organizing skills to direct staff
- Knowledge of challenges and issues, methods and techniques for managing staff in a unionized environment
- Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.)
- Communication/ Interpersonal Skills
- Effective communication skills to establish and maintain contacts with leaders in the healthcare system, service providers, colleges/ universities and other organizations within the community including the office of the MPP and local politicians
- Ability to deliver information effectively to senior level audiences in a variety of settings including one-on-one or in large groups
- Strong collaboration skills to participate on and lead projects and committees with colleagues across the Toronto Central LHIN, other LHINs and HSSO.
- Strong facilitation skills to work with subordinates, other Toronto Central LHIN Directors and community teams in developing strategic and operational plans
- Excellent mentoring, coaching and communication skills to provide instruction and guidance to staff with respect to activities, challenges and questions
- Ability to diffuse conflict and tension during discussion of contentious issues, and ability to handle private and confidential issues with tact and diplomacy.
- Excellent negotiation and persuasion skills to achieve business objectives.
We offer competitive salary and employee benefits, including pension contributions with HOOPP.
If you are seeking a chance to truly make a difference in the lives of others as well as your own, please apply at www.lhinjobs.ca
Toronto Central LHIN is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process