Patient and Family Engagement Coordinator

1 month ago(12/21/2017 7:26 PM)
Job ID
CA-ON-Mississauga | CA-ON-Etobicoke | CA-ON-Mississauga | CA-ON-Oakville
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector, Healthcare and Medical Services
Career Level
Years of Experience
Mississauga Halton LHIN

Job Description

We are currently recruiting a Patient and Family Engagement Coordinator


Competition Number:             FY1718-163

Date Posted:                           December 22, 2017

Date Closed:                           Until Filled

Portfolio:                                 Health System Strategy, Integration and Planning

Department:                            Communications and Engagement

Team:                                      Communications and Engagement

Reports To:                             Manager, Patient and Family Engagement and Community Outreach

Category:                                Permanent Full-Time  

Primary Assigned Location:   Etobicoke – 401 The West Mall, Etobicoke

                                               Mississauga – 2655 North Sheridan Way, Mississauga

                                               Oakville – 700 Dorval Drive, Ste 500, Oakville




Reporting to the Manager, Patient and Family Engagement and Community Outreach, the Patient and Family Engagement Coordinator is responsible for assisting in the effective implementation of the Mississauga Halton LHIN’s Patient and Family Engagement Strategy and supporting effective and meaningful engagement of patients, individuals with lived experience, caregivers and family members in the development of a high performing local integrated health system in the region.


The role will be accountable for patient and family engagement efforts, and will work in partnership and collaboratively with the Communications and Engagement team, LHIN portfolios and system partners to develop and implement a regional patient/family engagement strategy that is separate from clinical care, and which ensures broad patient/community voice within the health system. 


Guided by a patient/family and health equity lens, the Patient and Family Engagement Coordinator will spearhead identified patient engagement efforts within care communities and across the region, including advisory and focus groups, patient feedback, experience-based co-design, and patient-centred evaluation. The role will engage 1:1 and in small groups with individuals with lived experience, patients, caregivers and family members, building grassroots engagement, and also build on existing community asset mapping efforts, to identify gaps in resources and supports required, and expand neighbourhood capacity. Works to expand and strengthen existing patient/family engagement efforts currently in place within partner organizations, and supports an inclusive, coordinated best practice approach to patient/family engagement for the region. 




Patient and Family Engagement

  • Conducts small group and 1:1 outreach with patients and families for the purposes of engaging their participation and gathering input in program planning and quality improvement initiatives. 
  • Facilitates stakeholder meetings, prepares presentation content and makes presentations to stakeholders, supports local steering committees and regional tables in patient and family engagement efforts.
  • Collects, collates, analyzes, reports and presents patient and family feedback data.
  • Identifies and recruits patient and families for inclusion and participation in engagement forums and activities throughout the region.
  • Plans, coordinates, organizes and facilitates patient and family events and activities, including focused group discussions etc.
  • Develops formal and informal channels of communication with patients and families to receive feedback on Health system performance and for improving Health system processes and tools.
  • Identifies gaps in planning and design processes or activities where patients and families have not had opportunity for involvement/voice, and works with partners to create opportunities for patient/Family feedback.
  • Facilitates formation of patient and families advocacy groups within the community.
  • Actively looks for and implements ways for the team to meet external stakeholder and customer’s needs.
  • Establishes and maintains an appropriate filing system for records.
  • Responsible for specific delegated projects and tasks under the direction of the Manager.
  • Establishes relationships and communicates with Service Providers and external/internal stakeholders as necessary.
  • Actively works to share best practices in patient and family engagement, educating and sharing knowledge from expert organizations including Health Quality Ontario, Institute for Patient and Family Centred Care, etc. 

Neighbourhood Capacity Building 

  • Builds upon existing community asset mapping to strengthen awareness of resources, services and supports that promote meaningful engagement within the Health System and care communities.
  • Convenes and expands patient focus groups to assist with neighbourhood capacity building, spearheads patient-centred development/implementation of patient engagement strategy within care communities and across the region.
  • Prepares presentation content and makes presentations to stakeholders, disseminating information to the various health system partners.
  • Prepares reports, documents, spreadsheets, slides and other documentation and correspondence required for all resource/capacity development activities.
  • Establishes relationships and communicates with any relevant committees, community providers and external/internal stakeholders as necessary.



Education, Training & Experience

  • Degree, Certificate or Diploma in community or social services, health care, general administration or related field (or equivalent combination of education and experience satisfactory to Mississauga Halton LHIN)
  • Three (3) to five (5) years related and relevant experience providing program coordination
  • “Lived Experience” with or direct exposure to  navigating multiple services and supports within the health care sector and broader system of care is preferred
  • Experience interacting with individuals from diverse ethnic and socio-economic backgrounds
  • Experience in developing and supporting collaborative relationships with patients, caregivers and communities.  
  • Good understanding of Mississauga Halton geography, Mississauga Halton LHIN stakeholders, client service delivery frameworks and methods, and overall issues and priorities within the health care sector and their impact on HR systems and operations
  • Demonstrated ability to engage and relate with a diverse group of providers and community members within a health equity lens
    Tact, diplomacy to interact with multiple, and often high profile external stakeholders
  • Ability to analyze information, problem-solve and make good decisions
  • Self-directed with an ability to organize, plan, prioritize and multi-task
  • Overall understanding of ethnic, spiritual, linguistic, familial and cultural differences 

To apply for this vacancy please submit a resume with covering letter describing your lived experience – “direct experience navigating or as a consumer of health services”.  Please refer to  competition #FY1718-163 via the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca.  Please note, only those candidates selected for an interview will be contacted.


Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.  We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.  Applicants need to make their accommodation needs known when contacted.


To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.




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