Service Provider Performance Specialist

1 month ago(12/14/2017 3:53 PM)
Job ID
CA-ON-Mississauga | CA-ON-Etobicoke | CA-ON-Mississauga
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector, Healthcare and Medical Services
Career Level
Years of Experience
Mississauga Halton LHIN

Job Description

We are currently seeking a Service Provider Performance Specialist 


Competition #                                  FY1718-160

Date Posted:                                     December 14, 2017      

Date Closed:                                     Until Filled

Start Date:                                        Immediately

Reports to:                                        Manager, Contract Services Provider Performance

Category:                                          Permanent Full-time

Team:                                                Contract Service Provider Performance

Current primary assigned location:                  Etobicoke – 401 The West Mall




The Service Provider Performance Specialist (PMC-Contracts) contributes to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting of Service Provider performance on a regular and ad hoc basis to support evidence-informed decision making and ensures that contractual obligations are met through a performance monitoring system. 



  • Collaborates with the Manager, Contracts - Service Provider Performance on the development and implementation of contract monitoring and evaluation tools and databases to measure Service Provider success in meeting service delivery standards and contractual obligations, (e.g., site visit template, Service Provider Performance Indicators and Scorecard)
  • Monitors Service Provider performance in relation to service delivery standards,  (e.g., risk events, tracking and trending of service  refusals, service volumes, response to patient satisfaction surveys)
  • Monitors Community Care Access Centre (LHIN) compliance with contractual obligations, (e.g. awarded service volumes and implements necessary changes; adjustments in Client Health Related Information System (CHRIS) data base)
  • Provides analysis, interpretation and reporting of Service Provider Performance on a regular and ad hoc basis
  • Supports the coordination of Service Provider site visits, audits and other related Performance Management activities
  • Participates in regular Service Provider meetings to build effective relationships, to address operational issues and concerns and to collaboratively plan for future initiatives
  • Schedules, prepares and participates in  regular quality review meetings with Service Providers to review performance indicators, risk event, report trends, and Service Provider quality improvement initiatives
  • Collaborates with Service Providers to improve performance and recommend contractual remedies for Service Provider performance that consistently does not meet Mississauga Halton LHIN standards
  • Tracks outstanding performance issues and timely implementation of Service Provider actions
  • Provides consultation and support to Mississauga Halton LHIN managers and staff related to understanding the contract obligations of the LHIN and its Service Providers
  • Compiles required provincial and or local reports to support Contract Management, (e.g. Nursing Point in Time and Personal Support Worker Stabilization)
  • Supports Patient Care projects involving service providers
  • Provides support relating to the investigation of risk events in the Event Tracking Management System
  • Participates in orientation sessions for New Service Providers as required 

CHRIS Administration

  • Completes purchased services maintenance in CHRIS
  • Updates CHRIS code tables as required (geographic areas, local distinctions etc); ensures contract information in the database reflects contract agreements between Mississauga Halton LHIN and Service Providers; updates provider billing numbers as required; adjusts service volume market share as required
  • Assists in problem solving CHRIS errors and issues related to service provider submission 

Other Related Activities

  • Demonstrates behaviours, actions and attitudes that are consistent with our Vision/Mission/Values
  • Strives to meet or exceed all accountabilities in the Organizational Support Role Map®
  • Supports the advancement of an organizational culture focused on quality, safety & risk management, continuous improvement
  • Works in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations and adheres to health and safety policies/ practices developed and implemented by the Mississauga Halton LHIN and takes reasonable precautions
  • Implements new procedures and controls deemed necessary by management
  • Participates on internal and/or external committees as required
  • Participates in mandatory learning/education to maintain and update skills and knowledge whenever deemed necessary
  • Supports the team and works with team members to ensure department needs are met including absence coverage
  • Performs other related duties as assigned


Education, Training & Experience

  • University degree in a health discipline, Health Administration, or related field (or equivalent combination of education and experience)
  • Four (4) to six (6) years of related work experience in contract management methodologies and approaches
  • Practical understanding and application of methodologies and approaches with contract monitoring and evaluation tools
  • Experience in analyzing and interpreting data and ability to translate data into useful information
  • Ability to comprehend complex and  technical language of  Provincial template for Contracted Services

To apply for this vacancy please submit a resume with a covering letter referencing competition # FY1718-160 via the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca.   Please note, only those candidates selected for an interview will be contacted.


Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.  We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.  Applicants need to make their accommodation needs known when contacted.


To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed