Director, Quality

1 month ago(11/14/2017 3:54 PM)
Job ID
CA-ON-Markham ON
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector, Healthcare and Medical Services
Career Level
Years of Experience
Central LHIN

Job Description

Director, Quality

Are you a champion of quality in service delivery, business processes and healthcare? Can you lead by example in introducing best practices and driving quality improvement to improve the patient experience? If so, this pivotal leadership role with Central Local Health Integration Network (LHIN) is for you. Formerly known as Central Community Care Access Centre (CCAC), Central LHIN is a proud recipient of a Gold Quality Healthcare Workplace Award for 2015, and one of the GTA’s Top Employers for 2017.

Reporting to the Vice President, Quality and Safety, and supervising your own staff team while providing advice and guidance to colleagues in all things quality, you will oversee the Quality Department, with specific responsibility for leading and supporting all programs and activities related to quality improvement, education, professional practice, and project management. As Director, Quality, you will be the driving force in promoting and building a culture of quality improvement – not only throughout the CLHIN but also in all our dealings with community partners and other stakeholders, especially in the area of Home and Community Care.

Location: This position will be based at our Richmond Hill site, in Richmond Hill, ON, and requires the ability to travel across the CLHIN.


As Director, Quality, you can expect to:

  • Provide leadership and direction in the development, implementation and evaluation of quality improvement programs
  • Establish a system of performance measures, set expectations, and measure achievements against expected outcomes related to Home and Community Care
  • Provide expertise in resolving complex quality issues and suggest appropriate action
  • Promote project management best practices throughout the organization
  • Chair committee meetings and present to management and at Board meetings
  • Oversee the project management function, providing leadership, coordination and management of PMO processes and functions
  • Support project managers, facilitate approval for project management deliverables and manage project management processes
  • Support the development of the orientation plan for new hires for the CLHIN with a focus on Home and Community Care
  • Support the return-to-work training process for Home and Community Care
  • Ensure the organized and timely delivery of organizational education
  • Establish and maintain strong relationships and networks with other LHINs, service providers, hospitals and long-term care (LTC) Homes, to ensure quality services for clients and maximize value for CLHIN expenditures
  • Collaborate with other departments to identify areas for establishing performance standards and opportunities to integrate service or improve process
  • Serve as a lead or participant on internal committees or service provider committees
  • Develop effective relationships with colleagues to identify areas of concern regarding performance or quality
  • Build trust with the management team that strategies are in place
  • Provide strategic advice and support on matters of quality and process improvement project planning and education
  • Drive the development and implementation of accountability frameworks, performance measures, indicators and results
  • Lead the annual Quality Improvement Plan process
  • Implement and support strategies to build quality improvement capacity within the organization
  • Ensure that safe, high-quality healthcare and/or services are always person-centred and driven by evidence and analysis
  • Participate in safety and quality information gathering and analysis
  • Lead changes and improvements that are identified from the collection of data
  • Promote the quality framework and lead quality initiatives
  • Ensure that staff respect, and respond to, patient choices, needs and values.


Key Qualifications

Your professional strengths for the role of Director, Quality, will include:

  • An undergraduate degree in a relevant discipline
  • Master’s degree, preferred
  • Extensive leadership experience in quality management in a healthcare environment, with proven management capability
  • In-depth knowledge of performance management and quality improvement program requirements and methodologies
  • Proven ability to integrate quality improvement strategies into overall operational plans that support strategic directions
  • Knowledge of Accreditation Canada standards and experience with successfully leading the accreditation process
  • Knowledge of LHIN Integrated Health Services Plan
  • Familiarity with project management principles
  • In-depth knowledge of LHIN programs and strategic priorities to develop appropriate quality strategies
  • Strong knowledge of the current role and service of community partners
  • Strong understanding of Home and Community Care service delivery models and emerging issues and priorities
  • Solid understanding of the evolving role of the LHINs within the healthcare sector
  • Strong knowledge of strategic and business planning practices in the healthcare sector
  • Strong knowledge of fiscal planning and management processes in the public sector environment
  • Exceptional facilitation skills to lead group processes
  • Highly developed collaboration skills to participate in system-wide integration of program management and quality indicators and measures
  • Exceptional presentation skills and experience presenting to Board Quality Committees
  • Well-developed ability to use tact, diplomacy and persuasion to achieve business objectives
  • Mentoring and coaching skills to supervise subordinate staff and provide advice and guidance to colleagues.



To Apply

Please apply online or you may forward your cover letter and resume to:

HumanResources-YR@lhins.on.ca  quoting Job # 2017-240 in the subject line.


We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise Human Resources so arrangements can be made.


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