Manager, Patient Engagement and Community Outreach

1 week ago
Job ID
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector
Career Level
Years of Experience
Mississauga Halton LHIN

Job Description

We are currently recruiting a Manager, Patient Engagement and Community Outreach


Competition Number:                         FY1718-101

Date Posted:                                       September 15, 2017

Date Closed:                                       Until Filled

Portfolio:                                             Health System Strategy, Integration and Planning

Department:                                        Strategic Communications & Engagement

Team:                                                  Patient Engagement and Community Outreach

Reports To:                                         Director, Communications and Engagement

Category:                                            Permanent Full Time

Primary Assigned Location:               Mississauga Halton LHIN




Reporting to the Director, Communications and Engagement, the Manager, Patient Engagement and Community Outreach is responsible for providing leadership in the development and implementation of the Mississauga Halton LHIN patient and family engagement strategy and ensuring that patient and community voice is embedded at all levels of our regional health system, and reflected in philosophy, practices, programs and policies. Working within a health equity framework the role is responsible to ensure a focus on French Language and Indigenous populations, as well as marginalized and vulnerable populations. The Manager, Patient and Family Engagement and Community Outreach works across Mississauga Halton LHIN portfolios and with system leaders to ensure an integrated approach to patient and community engagement that aligns with the integrated health service plan (IHSP) and regional and sub region planning and care delivery. The Manager provides leadership to a team, (many who bring their lived experience to their roles), who will together work to build regional capacity to engage patients, caregivers and key stakeholders (internal and external) throughout the system, and in meaningful strategic and operational initiatives as a foundational strategy of Patients First Transformation.   The manager champions best practice in patient and community engagement, and supports portfolios and system partners to organize and implement patient and community engagement events and activities in support of shared goals.




Patient and Community Engagement - Strategic Direction

  • Develops patient and caregiver framework, strategies and collaborative plans to help equip system partners, including patients and caregivers, with the tools to engage purposefully in the development of patient-professional partnerships that lead to improved experience and outcomes of care, and the development of a patient-centred, integrated health system in the Mississauga Halton region
  • Identifies, develops and implements supporting infrastructure required to support a comprehensive patient and family engagement strategy across the region, including recruitment and orientation processes, matching of engagement opportunities to interest, and development of a central repository of opportunities and individuals interested in those opportunities
  • Acts as an internal and system partner to develop engagement opportunities for patients and providers, collaboratively with clinical leadership, to learn how to effectively engage with each other, helping patients, caregivers and members of the public, as well as health care organizations and professionals across the continuum, fully embrace and engage best practices in patient and family engagement in diverse and meaningful ways across the continuum of care


Evidence-Based Leadership

  • Researches and disseminates best practice and emerging models of patient and community engagement to advance key partnerships and system goals
  • Leads a collaborative process to identify, monitor and improve patient and family engagement maturity measures within the system
  • Continually keep abreast of best practices in the field of patient and family engagement. Engage in discourse with the field and with engagement leaders within the region, across the province and country
  • Identify and implement best practices that inspire a culture of patient engagement excellence – at the Mississauga Halton LHIN and throughout the health system


Program Implementation and Project Management

  • Provide leadership in the implementation of the organization’s patient engagement strategy, philosophy, programs and policies
  • Develop engagement tools and opportunities where patients, caregivers, members of the public and health care providers and administrators can learn how to engage effectively with each other
  • Recruit, nurture and support an organized and centralized effort by which patients and caregivers and their families can contribute to the various patient engagement opportunities
  • Project management skills necessary to develop plans that clearly articulate shared goals, activities to reach those goals, milestones and timelines, setting clear direction for internal partners and system partners


Relationship Management and Partnership

  • Build and  maintaing strong relationships, both internal and external to the organization, with a number of stakeholders - including healthcare organizations, associations that represent health care professionls and organizations, patients, caregivers and the public
  • Nurture relationships with external partners, including patients, caregivers, the public,health care organizations, and associations that represent health care professionals and organizationg
  • Work with system partners, health services providers, cross-ministerial partners and provincial and national resources on initiatives that support patient engagement
  • Plans, develops and implements collaborative engagement strategies with partner organizations


Health Equity, French Language Services and Indigenous Populations

  • Provides oversight to the work of the French Language Services Lead, and annual work plan
  • Provides oversight to Health Equity, FLS and Indigenous activities, works to build capacity in health equity
  • Promotes integration of partnership activities across portfolios and evaluates success of partnerships to achievement of goals




Education, Training & Experience:

  • University degree in Health or Social Services, Public Health, Community Development, Communications and Engagement (or equivalent combination of education and experience satisfactory to Mississauga Halton LHIN)
  • Minimum of seven (7) years’ experience in a multi-stakeholder environment; with a minimum of two (2) years in management
  • 3+ years’ experience in patient-centred care, patient, family and/or public engagement, or health care communications, with experience in facilitation and community consultation and collaboration
  • Direct experience navigating the health system considered an asset
  • Excellent applied working knowledge of community engagement frameworks and planning, stakeholder management and leading engagement practices
  • Excellent knowledge of current engagement theories, disciplines, techniques, best practices and planning methods
  • Develop, Lead and Execute key strategic communications initiatives
  • Proactively identify potential issues (media or otherwise), develop and implement plans to mitigate risk for the organization and with partners
  • Abity to navigate the dynamic drivers of key stakeholders


Skills and Attributes:

  • Experience working on multiple projects with various teams under tight timelines.
  • Excellent communication skills (written and oral) with internal and external stakeholders.
  • Strong computer skills, including the MS Office suite (Word, Excel, Outlook; Access); shared resources (corporate network share/drive); aptitude for learning new software. Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.)
  • Understanding and commitment to quality service and best practice
  • Flexible, adaptable and responsive to change; including an ability to thrive and lead change
  • Excellent problem solving and project management skills
  • Self-directed with an ability to organize, plan, prioritize and multi-task
  • Self-starter, autonomous, yet works well within a team environment
  • Demonstrated critical thinking
  • Detail-oriented
  • Strategic planning to advance key partnerships
  • Demonstrates sensitivity and political acuity in all interactions
  • Build networks with external partners on strategic initiatives to advance key corporate integration goals
  • Ability to probe, analyze and problem solve at a regional strategic level
  • Accountable for own actions and decisions, making decisions within the scope of the position and referring issues/problems/events to the Vice President as required
  • Ability to thrive in a change environment
  • Ability to manage and coach teams of key internal and external stakeholders to achieve deliverables, manage expectations and track performance.
  • Strong organizational skills and the ability to meet deliverables on schedule with high quality results.
  • Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands
  • Background knowledge and understanding of Ontario’s health system and health issues.
  • Strong knowledge of health equity issues and experience applying an equity lens in knowledge translation activities 


To apply for this vacancy please submit a resume with covering letter referencing competition number FY1718-101 via the following link www.lhinjobs.ca or visit the Mississauga Halton LHIN Career Opportunity page at lhinjobs.ca  Please note, only those candidates selected for an interview will be contacted.

Mississauga Halton LHIN is a respectful, caring and inclusive workplace, committed to Employment Equity.  We welcome diversity in the workplace, and encourage applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.  We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities.  Applicants need to make their accommodation needs known when contacted.

To receive any Mississauga Halton LHIN document required by the Accessibility for Ontarians Disability Act (AODA) and its standards, or to receive any public document on our website in an alternate format, please contact our Communications Department at 905-855-9090 or 1-877-336-9090.



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