Director, Risk Management & Patient Safety

4 months ago
Job ID
CA-ON-Richmond Hill
# Positions
Job Type
Full Time
Job Industry
Healthcare and Medical Services
Career Level
Years of Experience
Central LHIN

Job Description

Director, Risk Management and Patient Safety

If risk management and patient safety are your passion, and you lead by example in introducing best practices and driving change to improve the patient experience, consider joining Central Local Health Integration Network (LHIN). Formerly known as Central Community Care Access Centre (CCAC), Central LHIN is a proud recipient of a Gold Quality Healthcare Workplace Award for 2015, and one of the GTA’s Top Employers for 2017.

Reporting to the Vice President, Quality and Safety, and providing direction and leadership to the Manager, Risk & Patient Safety and the Manager, Patient Experience, you will oversee the development, implementation and monitoring of the Risk Management and Patient Safety programs and initiatives across Central LHIN. This permanent, full-time position is an exciting opportunity for you to act as a key resource to all Central LHIN staff and managers on organizational risk and patient safety issues, and to promote safe, high-quality healthcare and/or services that are patient-centred and driven by information.

Location: This position will be based at our Richmond Hill site, in Richmond Hill, ON, and requires the ability to travel.

As Director, Risk Management and Patient Safety, you can expect to:

  • In collaboration with the VP, Quality and Safety, lead the integrated/enterprise risk assessment process to identify proactive risk management strategies and actions to address gaps
  • Lead the development, monitoring and evaluation of the organization’s Patient Safety Plan
  • Direct, develop, and provide advice and support for Risk Management and Patient Safety activities within the organization
  • Lead the ongoing development of the patient relations process, and work collaboratively with other departments on opportunities for improvement in the patient experience
  • In collaboration with the Quality Department, lead root cause analyses and oversee follow-up on action plans
  • Monitor and analyze risk and patient safety reports to identify improvement opportunities and priorities for action
  • Instill proactive risk management and monitoring as an integral part of business activities
  • Assist managers with the trending and analysis of specific incidents that carry a potential or actual liability for the organization
  • Direct and initiate processes for managing legal cases, and engage legal counsel, as appropriate, to advise regarding management of patient risk cases and responses
  • Consult, coach and/or participate in activities requiring legal involvement, including police activity, hearings, lawyers, and the coroner
  • Work with managers and staff to support them on risk-related issues
  • Develop policies, procedures and tools to identify and address patient safety and other areas of risk for patients, service providers, Central LHIN staff and the organization as a whole
  • Lead emergency preparedness efforts and response framework at the organizational level
  • Monitor the environment for ongoing risk identification
  • Maintain the Ethics Framework and monitor trends
  • Maintain the Disclosure Policy and support the disclosure process for adverse events
  • Oversee the infection control strategy                                                    
  • Establish and maintain effective working relationships with the CEO, executive team, managers and staff at all levels to facilitate effective Risk Management and Patient Safety strategies
  • Develop and sustain positive working relationships with service providers regarding risk management standards, and with the coroner, police, insurers and other external stakeholders
  • Represent the CLHIN on Community Ethics Network and other ad hoc working groups
  • Participate in events to promote CLHIN objectives, activities, programs and services (e.g. professional conferences)
  • Manage a Department budget, and provide input into the operational plan
  • Manage specific internal risk management projects and initiatives        
  • Lead, or participate on, inter-agency projects and initiatives, as required, to improve and/or integrate processes to improve risk management and patient safety
  • Advise and counsel the management team regarding areas for improvement and high-risk areas
  • Lead, implement and put into practice changes and improvements identified from data collected
  • Ensure that healthcare staff respect and respond to patient choices, needs and values
  • Champion the patient safety agenda within and outside the organization.

Key Qualifications

Your professional strengths for the role of Director, Risk Management and Patient Safety, will include:

  • An undergraduate degree
  • Completion of a Risk Management Certificate or program
  • Master’s degree, preferred
  • 3 to 5 years’ experience in risk management, patient safety, and patient/client relations, including complaints management/patient engagement
  • In-depth understanding of the legislative framework within which Central LHIN operates, e.g. Home Care and Community Services Act, Health Care Consent Act, Substitute Decisions Act, Emergency Management Act, Personal Health Information Protection Act (PHIPA)
  • Expertise in Risk Management frameworks, theory, and practices in the healthcare sector
  • Experience in quality and risk management projects and initiatives
  • Demonstrated ability to introduce and manage change, new concepts, and best practices
  • Familiarity with emergency preparedness, incident management, and pandemic planning in Ontario
  • In-depth knowledge of the health care system and service delivery models used in the community
  • Good knowledge of patient services practices, emergency practices and objectives
  • Good understanding of project management processes and techniques
  • High level of computer literacy and ability for presentations
  • Ability to manage projects involving stakeholders from across the organization
  • Strong presentation skills to provide information or report analysis to executives, managers and staff at all levels of the CLHIN and external community organizations
  • Ability to develop affiliations with relevant community networks, and external bodies such as Ministry of Health Emergency Management, Health Shared Services Ontario, Insurance Adjuster, public health and municipal emergency management
  • Excellent negotiation and conflict resolution skills
  • Strong patient focus
  • Interpersonal skills to deal with the police, lawyers or other individuals who may be associated with high risk cases
  • Excellent facilitation skills to support group process, decision-making and consensus-building
  • Ability to remain calm when faced with an emergency or risk situation.


To Apply


Please apply online or you may forward your cover letter and resume to

HumanResources-YR@lhins.on.ca  quoting Job # 2017-171 in the subject line.


We thank all candidates for their interest; however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.


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