Health Care Manager

1 year ago
Job ID
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector, Healthcare and Medical Services, Not for Profit and Charity
Career Level
Years of Experience

Job Description

Community Care Access Centres (CCACs) have a unique mandate within Ontario’s health care system. Each year, over 637,000 Ontarians count on their local CCACs to help them navigate the complexities of the health care system and access quality care and support. CCACs play a dual role in meeting evolving community needs: they facilitate the delivery of community health care services by overseeing and managing contracted service providers; and they provide direct clinical care through new programs, including innovative nursing initiatives such as the School Mental Health and Addictions Nursing Team, and the Rapid Response Nursing Team.


Your passion for community health care, your vision for excellence in client service delivery, and your strong operational management skills will drive your success as a Manager at the Toronto Central Community Care Access Centre (CCAC). This is an exceptional opportunity to lead and manage change by contributing new ideas and new ways of delivering excellence in community health care.

As a Manager, you will oversee the ongoing management, planning and evaluation of case management and community health care coordination within your assigned area. A recognized relationship builder and people manager, you will work with our diverse community service partners, and motivate and inspire a dedicated CCAC client service team to ensure a commitment to continuous improvement and quality, client focused service delivery. As a Community Health Care Manager in our multi-faceted environment, you will be accountable for the quality and fiscal management of delivered programs and services, manage a staff complement that may include remotely based team members, and identify opportunities to develop new programs and services to meet evolving community health care needs.


Reporting to the Director of Client Services, you will:

  • lead a team of operations staff in delivering, and facilitating access to, coordinated quality community health care
  • coach and assist staff with complex client situations
  • monitor and manage the budget, analyzing results and recommending adjustments
  • research and promote leading client services delivery models, and implement best practice
  • build and maintain relationships with all community partners, including hospitals, health and social service agencies, and external service providers
  • ensure that quality client service delivery standards are being met on an ongoing basis
  • participate as a leader in change management initiatives
  • act as a champion for continuous quality improvement and participate in developing policies, procedures, systems and tools to improve service delivery
  • interpret and implement organizational policy, union contracts, and applicable legislation

Location: Toronto (Toronto Central CCAC)


Essential Qualifications:

  • Graduate degree (or equivalent) in Social Sciences, Nursing, Health Administration or a related field
  • 3 to 5 years of experience managing in a multidisciplinary, culturally diverse health care environment
  • Strong operational management, team leadership, and relationship building and management skills
  • Commitment to providing the highest level of customer service and client care
  • Superior oral and written communication skills
  • Demonstrated organization and time management, facilitation, negotiation and problem solving skills
  • Knowledge of contract administration and industrial relations
  • Knowledge of, or ability to become quickly familiar with, direct care and service delivery models in a community setting
  • English/French bilingualism would be an asset for some positions

Toronto Central CCAC is committed to accommodating people with disabilities as part of our hiring process. If you have any special requirements during the recruitment process, please advise Human Resources.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed